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Holiday Inn Resort Vana Nava Hua Hin by IHG

5.0 star property
Family-friendly 5-star hotel near Vana Nava Hua Hin Water Park

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Photo gallery for Holiday Inn Resort Vana Nava Hua Hin by IHG

2 outdoor pools, open 8:00 AM to 7:00 PM, sun loungers
City view from property
Lobby
Lobby
2 outdoor pools, open 8:00 AM to 7:00 PM, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
129/129 Petchkasem Road, Nong Gae Dist, Prachuabkhirikhan, Hua Hin, 77110
  • Vana Nava Hua Hin Water Park
    ‪4 min walk‬
  • Cicada Market
    ‪5 min drive‬
  • Hua Hin Beach
    ‪26 min drive‬
  • Hua Hin (HHQ-Hua Hin Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 3 Bedrooms, Ocean View (Kids Theme)

Suite, 3 Bedrooms, Ocean View (Kids Theme)

Suite, 3 Bedrooms, Ocean View (Kids Theme)

  • 91 sq m
  • Ocean view
  • Sleeps 8
  • 1 Twin Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated, desk

Standard Room

  • 39 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Kids Theme)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 Bedroom (Kids Theme)

  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Mountain View

Standard Room, 1 King Bed, Mountain View | Mountain view

Standard Room, 1 King Bed, Mountain View

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (High Floor)

Suite, 1 King Bed, Balcony (High Floor)

Suite, 1 King Bed, Balcony (High Floor)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Ocean View (High Floor)

Beach/ocean view

Standard Room, 2 Single Beds, Ocean View (High Floor)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Ocean View (Premium)

Beach/ocean view

Family Room, Multiple Beds, Ocean View (Premium)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Single Beds, Ocean View

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Single Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 Bedroom, Ocean View

  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

  • 68 sq m
  • Ocean view
  • Sleeps 8
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Ocean View

Beach/ocean view

Standard Room, 1 King Bed, Accessible Bathtub, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Ocean View (Premium)

Family Room, Multiple Beds, Ocean View (Premium)

Family Room, Multiple Beds, Ocean View (Premium)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Single Beds, Mountain View

Mountain view

Standard Room, 2 Single Beds, Mountain View

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Ocean View (High Floor)

Beach/ocean view

Standard Room, 1 King Bed, Ocean View (High Floor)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Hua Hin

Oceanside stay.With a stay at this Nong Kae hotel, you'll be within half a mile (1 km) of Vana Nava Hua Hin Water Park and 2 miles (3 km) of BlúPort Hua Hin Resort Mall. Cicada Market and Hua Hin Beach are also within 2 miles (3 km).

What's nearby

  • Vana Nava Hua Hin Water Park - 4 min walk - 0.3 km
  • BlúPort Hua Hin Resort Mall - 4 min drive - 3.3 km
  • Cicada Market - 5 min drive - 4.0 km
  • Hua Hin Railway Station - 6 min drive - 5.8 km
  • Hua Hin Beach - 26 min drive - 5.1 km

Getting around

  • Suan Son Pradipat Railway Station - 5 min drive
  • Hua Hin (HHQ-Hua Hin Intl.) - 23 min drive

Restaurants

  • ‪Cicada Market Dessert Hall - ‬5 min drive
  • ‪Vana Nava Sky Bar and Restaurant - ‬1 min walk
  • ‪Pramong Restaurant - ‬1 min walk
  • ‪Trattoria By Andreas - ‬5 min drive
  • ‪The Grove - ‬3 min walk

About this property

Holiday Inn Resort Vana Nava Hua Hin by IHG

Family-friendly 5-star hotel near Vana Nava Hua Hin Water Park
As a guest of Holiday Inn Resort Vana Nava Hua Hin by IHG, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 16738 square feet (1555 square meters) and includes a conference center. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Holiday Inn Resort Vana Nava Hua Hin by IHG. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Hua Hin hotel is smoke free.

  • 293 guestrooms or units
  • 27 levels
  • 2 bars or lounges
  • Meeting rooms
  • 16738 sq ft of conference space
  • 1555 sq m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Holiday Inn Resort Vana Nava Hua Hin by IHG offers 293 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Hua Hin hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Tea Tree Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, German, Thai

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includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free theme park shuttle
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free theme park shuttle
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 706 for adults and THB 355 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Lazy river
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Paper towels

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Resort Vana Nava Hua Hin by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1766.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 706 for adults and THB 355 for children
  • Airport shuttle fee: THB 4500 per vehicle (one-way, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1766.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Carte Blanche, cash, mobile payments, and Alipay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Resort Vana Nava
Holiday Inn Vana Nava Hua Hin
Holiday Inn Vana Nava
Vana Nava Hua Hin By Ihg
Holiday Inn Resort Vana Nava Hua Hin
Holiday Inn Resort Vana Nava Hua Hin by IHG Hotel
Holiday Inn Resort Vana Nava Hua Hin an IHG Hotel
Holiday Inn Resort Vana Nava Hua Hin by IHG Hua Hin
Holiday Inn Resort Vana Nava Hua Hin by IHG Hotel Hua Hin

Holiday Inn Resort Vana Nava Hua Hin by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 470 reviews
Rating 8 - Good. 152 out of 470 reviews
Rating 6 - Okay. 36 out of 470 reviews
Rating 4 - Poor. 9 out of 470 reviews
Rating 2 - Terrible. 6 out of 470 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families
Stayed 2 nights in Oct 2024

6/10 Okay

Hong Wei Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights during our HuaHin holiday. We like the hotel and the family room we stayed at was great. We also liked going to the warter park everyday during our stay. Breakfast selection was good too. However the hotel is quite far from any shopping or restaurants and you'll need to take a taxi everywhere. The only walkable location from the hotel is probably the night market opposite the main road.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yoshikazu, Katsushika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and Dinner buffet was excellent. Wide variety of Thai and western cuisines.
Stayed 2 nights in Jul 2024

6/10 Okay

PORNPIMOL

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Trang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a massive breakfast. Access to both the rooftop pool and a water park many good slides for all ages.
Stayed 2 nights in Jun 2024

8/10 Good

David

Stayed 2 nights in Jun 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

mary

Liked: Property conditions & facilities
The hotel is great for families with children. I would not recommend it for couples looking for a luxurious stay with oriented comfort in mind.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sunmin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrive to convenient to curbside luggage drop off w/ free entry to fun-for-all-ages water park steps away to relax and enjoy while you wait for room check in (so, have your swimwear readily available to change into at hotel entry restroom. Towels & lockers provided by water park). Electronic wrist bands work as room key,/payment method linked to room # for all hotel restaurants, snack stations and water park eateries (after room assignment). Upon checkin ( quick and easy), complimentary tokens are given for use at water park eateries or hotel game room. Children eat free from children's menu at all hotel restaurants. An extensive free hot breakfast buffet w/ Asian & western dishes served daily with plenty of child friendly foods & options for those w/ food allergies. A free air conditioned shuttle is available to/from shopping, Thai restaurants, night market & beach ( 5 minute walk to beach from drop off point). GREAT free child care center w/ extensive activities & caring attendants is provided on floor 5. The extensive infinity pool w/ incredible view and swim up bar along w/ kiddie pool offer a serene, refreshing swim option w/out the sand of the beach or crowds of the water park. Our immaculate family suite was SO child friendly w/ an adorable child tent and bunk beds our 4 year old LOVED. A friendly, helpful, attentive multi lingual staff worked tirelessly to ensure our stay was memorable & carefree. This 5* hotel will be our pick on all future visits!
Stayed 5 nights in Feb 2024

10/10 Excellent

Pow

Stayed 1 night in Feb 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun for families.
An enjoyable stay, helped by delightful hotel staff. A comfortable room, great breakfast and most importantly nice people. We are an older couple and enjoy walking and quieter places, so I made a bit of a mistake when booking this hotel, it is, of course a ‘water resort, lots of fun for families and particularly children, somehow I missed that when booking. I’m sure it’s terrific for young families, but not what we were looking for. My mistake entirely. The ocean isn’t too far away but there is a railway running between the hotel and the coast and walking access is not easy. We finally found a route across the tracks under a fly-over, about a kilometre away, (fine if you’re fit). The hotel runs a shuttle bus into town, it was on-time and worked well for us but we didn’t find Hua Hin at all interesting.
Stayed 4 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and nice! This was my second time being here and it is always a pleasure! Many options when it comes to breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more than expected, game changing wristband
I've always wanted to visit due to its closeness to water park, which is an important entertainment for my kid. But I didn't expect the water park to be so close, literally a few steps from the ground floor of hotel. The most amazing feature is the wristband they gave us at check in, that could be used for room key, to enter water park, for water park locker, to pay for F&B etc. This is a game changer to free us from worry about belonging and could fully enjoy. The hotel itself also provides sufficient entertainment. From rooftop infinity pool to sky deck where you can walk on glass, kid room, game room, very nice and good selection breakfast buffet. We booked the basic room but still have sofa, table, even a spacious balcony with nice big chairs to relax on overlooking the spacious Hua Hin landscape. Plenty of storage with long counter in living area and bathroom. Japanese restaurant at water park parking lot was surprisingly delicious with wide variety of menu, and offered many different promotion including discount for hotel guests. Water park is well designed with all sorts of big and small slides, lazy river, wave pool etc that is fun for whole family and also compact enough to get around. All in all, so many delightful surprises that if I've known earlier, I'd have come visited way earlier. Definitely coming back with family. If they can add camera to the wristband, then I won't even have to bring my phone to water park! If have convenient store even better.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nahum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Supakit, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
เป็นพี้นที่ส่วนตัวดี
Stayed 3 nights in Aug 2023

10/10 Excellent

Feras

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Komsek, Waterloo

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Chui Yu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Strongly recommend for travelling with kids. Massage is way cheaper than other hotels, breakfast and dining are doing good as well.
Stayed 3 nights in Jun 2023

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really good for family but when it's busy you will need to do a lot of waiting for elevators
Stayed 4 nights in May 2023

8/10 Good

Michael, Hudson

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was the construction going on, It was loud. I asked if I could move farther or get a refund to move to the other hotel. The guy wouldn’t care. Then the manager called me back that I could move the next day. The room that I moved to the toilet water leaked, all my stuff on the floor was wet. I called to ask for 2 plastic bags to put the wet clothes in, the employee said they could give me only one laundry bag. The water park opens late and close early as 11-5

2/10 Terrible

Batzaya

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Lost 500 usd and 7000 baht from my room, to be specific my wallet which was in the backpack. At 9am a cleaning lady knocked on the door saying she needs to clean the room which is unusually early for hotel cleaning services. Not to mention pretty shady. I was a bit surprised at the time and told her to come later. I’m assuming she definitely came back later to “clean” when I went to breakfast. The reason I did not put my belongings in the security safe is that it kept saying “battery low”. I reported the incident immediately when I found out that the money was missing, emailed the management but guess what? No response whatsoever. Not even a sorry. And the safe is still beeping “battery low” because no one came to change the battery. They can’t even keep a safe operational. Staff with horrible attitude. Avoid this place at all costs for your safety and sanity! Incompetent on every level.