Note fondée sur 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Déçu d'être déçu !
Publié le 21 janv. 2024 sur HotelsHôtel superbe, chambres spacieuses, environnement très agréable; grande piscine mais le nombre de transats insuffisant, grande plage propre et c'est tout !!! Aucune animation, le plus proche commerce est à plus de 2 km, le personnel de la réception ne parle qu'un anglais succinct et doit faire appel à une traduction via le téléphone, ne serait-ce que pour demander un taxi, absence de transport à proximité. Le train qui permettrait de rejoindre HUA HIN n'offre qu'un retour à 17h30.Une navette vers le petit village pourrait être envisagée. Un effort de formation du personnel est souhaitable. Cet établissement est dimensionné pour recevoir de grands groupes( conférences, mariages...) mais les clients de passage sont délaissés (personnel inexistant autour de la piscine).
En résumé un établissement sans âme malgré de belles infrastructures
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Kate, Gestion de l’hôtel
Dear Alain,We appreciate you taking the time to provide us with such detailed feedback about your stay. We take good note of your comments and suggestions regarding staff and services. and these will be shared with the management team. Best regards,Ketkarn Kh.Hotel Manager
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Moo, Gestion de l’hôtel
Dear Khun Helge,Firstly, kindly accept our sincerest apology if our services did not meet your expectation.It would be great if you can tell us which area need improvement for our immediately action, not only for you but for our other guest also.Looking forwards to welcome you back with improvement service....we promised.Graciously yours,Somsak General Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Beautiful
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Moo, Gestion de l’hôtel
Dear Khun John,Thank you for your valuable review and glad to know that you has a happy stayed with us.Looking forward to welcome you back to Seapine soon.Graciously yours,Somsak RiabroyGeneral Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Close to the beach
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Moo, Gestion de l’hôtel
Dear Khun Onuma,Thank you for your kind review and thank you again for staying with Seapine.Hope to get a chance to welcome you back to Hua Hin soon.Graciously yours,SomsakGeneral Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Moo, Gestion de l’hôtel
Dear Mr.Oliver,Thank you for your kind review.Looking forwards to welcome you back soon.Graciously yours,SomsakGeneral Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Moo, Gestion de l’hôtel
Sawasdde krub Khun Dietwin,First of all, thank you for your kind review and we are glad to know that you enjoyed your stay.Allow us to share your value comment to our team to full fil their energy.Have a great day!!!SomsakGeneral Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
You enter through the lobbies which set your expectations high, they are clean and very well managed but not overtly ornate, a pleasant setting. After this refreshing wait, you get taken to your room where the fridge occasionally lets out a loud crack, the air con creaks and cracks, 2 lights are falling out the ceiling and the kettle is 1 free fall away from getting its sky diving award due to a lead that is too short to reach the nearest socket but none of that matters anymore as you flopped heavily onto the bed following a long day of travelling and realise your mistake as it was just like landing on a rock and you are unsure whether the crack you heard was you or the bed. When you get up the next day you dind the floor is clean but the material on the wall is blackened from dirt over the years. You take a shower and find the ensuite is well maintained and the shower gives reasonable pressure and the temperature you desire.
Later in the day you go to check out the pool and the beach. The former has a lot of detritus floating on the top as there is inadequate filtering and after your first ubderwater trip find it has a weird taste toatally different to what you expect from other pools you have had the unpleasant delight of tasting in the past, is it really chlorinated. The beach is a stunning stretch of sand and very clean with a little beach side restaurant.
The hotel has a mixture of dishes for differing tastes but will cost upwards of 4-5 times what you pay elsewhere.
Commentaires de Gestion de l’hôtel
21 août 2024 par Moo, Gestion de l’hôtel
Dear Khun Lee,Firstly, please kindly accept our sincerest apologies on overall services which did not meet your expectation.Your kind feedback was shared to the team for immediately improvement.Hope to get a chance to welcome you back to prove our promise and enjoy your stay.Looking forward to welcome you back.Graciously yours,Somsak RiabroyGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Moo, Gestion de l’hôtel
Thank you Khun Titima for your kind review.Looking forwards to welcome you back soon.Graciously yours,Somsak RiabroyGeneral Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
汚い！
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Management Team , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
par un voyageur
Publié le 26 juin 2024 sur Expedia
Dirty, old, all furnitures are old and damage. Wall has mold and in bad conditions, trash under the bungalow, below 1 star. Be careful, not like photos.
I took all photos of all these, but don’t see upload option in Expedia. I will post photos on Google.
Also they have beach chairs in front of bungalow, don’t sit on them. (It’s trap) Once you sit on them, the local guy with wood stick will harass and ask you for $. No price show anywhere. It’s just the trap to catch your $. We asked hotel employees there to help, they said these are the way that people get your cash. And hotel cannot do anything’s. This so crazy when this happen in Hotel facilities.
Be aware and go somewhere else.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Management Team , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
