Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not ideal
Publié le 27 sept. 2024 sur HomeAwayThe property is not maintained outside. Safety concerns for sure. Huge hole leading into dock. Sock needs to be power washed due to buildup it’s very slippery. Bricks, stones, 2x4s randomly placed trip hazards everywhere. Lawned not mowed. Trash wasn’t picked up from previous renters . Inside ok for a DIY, table unstable, plywood bench, bed support broken. There more but that says a lot
Commentaires de Gestion de l’hôtel
11 oct. 2024 par VrboOwner, Gestion de l’hôtel
We appreciate your feedback regarding your stay and we sincerely apologize for the inconvenience that you have encountered during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We have forwarded them to our local team to avoid future complaints. We do hope we will have another chance to host you next time.
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
Should have trusted the critical reviews
Publié le 10 déc. 2023 sur HomeAwayYou know when you read reviews for a property and they're mixed and you think to yourself, "Well that person said the bed was comfy, but that person said it was bad...I guess I'll just hope it's good!" That's how I felt when booking this property, and unfortunately, it was a dissapointing stay. Had I been traveling solo, I would have just left. My friend and I made the most of the weekend, but it was not a relaxing stay. The driveway was completely covered in leaves so I wasn't even sure where to pull in to the house. Inside, it smelled like smoke and the bed linens in the smaller adult bedroom were visibility dirty and covered in dog hair. There was no detergent to even do a load of laundry to try and fix things ourselves. The remote was held together with a bandaid (clean...but wth?!) and there was dirt on the ceiling and what looked like a dried pee spot on the floor. I agree with another reviewer who said this seemed like a place where they started renovations and just gave up. There's not much to do in the area either, so for a winter stay where you want a cozy cabin, I wouldn't recommend this. The positives were that the lake was nice, and the kitchen had most of the things we needed for some light cooking. When we contacted the "owner" (It's vacasa so we were texting with support) they were responsive but when it comes to cleanliness, that's something that needs to be attended to well before guests arrive. Oh and that bed...it's definitely not comfortable.
Commentaires de Gestion de l’hôtel
12 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Alexis, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We apologize for the house not being cleaned as thoroughly as is our standard this is not something we want our guests to experience. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We are sorry for any misunderstandings you experienced regarding the supplies provided in our home. We do provide starter packs of paper products and detergents and anything required beyond what is provided is the responsibility of the guests. We hope to get the chance to host you again! Thank you.
par un voyageur
Outstanding booking and communication!
Publié le 11 juill. 2023 sur HomeAwayVrbo communication and booking was seamless and easy. Thank you Vrbo!
par un voyageur de Moseley
Renovated inside good location
Publié le 10 juill. 2023 sur HomeAwayNice property. Owners have renovated the inside. 2 shower baths are small but nice. Kitchen renovation makes good use of the space and is laid out well with newer appliances. Mattress in master bath was.good and teenage boys didnt complain about the matresses in bunk bed room. Family room has a nice 55" smart TV. Single serve Keurig as well as a Mr. Coffee maker. Fully stocked. New or nearly new nice HVAC unit governed by Google Nest. Outside porch amd dock are.probably next on list for renovations. Large back yard with a fire pit, water toys and a dock. Plenty of space for kids to run around. Plenty for 14 year old boys to do. Only complaint was one of the bathrooms seemed to have an insect infestation. Not sure how they were getting in. Other than that the place was spotless inside. Short 15 min walk to Miller's Restaurant to get seafood or pizza. You can also rent boats there. If you have stor crazy teens, i think this is a great place.
Commentaires de Gestion de l’hôtel
28 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Douglas, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
par un voyageur
Perfect Spot
Publié le 5 juill. 2023 sur HomeAwayThe location was perfect with a private dock located in a cove just around the corner from a marina. You really could not pick a better location on the lake to be.
The accommodations of the home were good. The house is designed well for what it is but there's not a ton of extra space anywhere. This is a pet friendly home so there is a bit more dirt and hair than a place that forbade pets. It was satisfactory all the same.
We had a lot of rain the week we stayed so the back porch was essential for enjoying the week. The back porch rocking chairs allowed us to enjoy the outdoors even in dreary weather. They had a bunch of water toys (kayak, paddle boards) for guests to use. We had a boat and the rainy weather kept us from taking the extra time to enjoy them.
All in all I would come back to this spot in the future. With better weather it would have been the perfect week.
par un voyageur
Babymoon
Publié le 17 juin 2023 sur HomeAwayThis was a great quick little getaway for my husband and dog before we welcome our new baby girl. It was in a good location and was a great property.
par un voyageur de Nokesville, USA
Bat in the house
Publié le 2 janv. 2023 sur HomeAwayWe found a live bat in the house and still have yet to hear from Vacasa and it has been over 24 hours. We left the home early and would like a refund
Commentaires de Gestion de l’hôtel
29 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.