Ratings based on 78 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 11, 2024 on Expedia
Excellent
by A traveller
Clean modern hotel
Posted Jan. 5, 2024 on HotelsClean and modern hotel, friendly helpful staff and good breakfast buffet selection. Spa was expensive to use for 1 hour (€20pp) and wasn’t in good condition.
by A traveller
Posted Mar. 31, 2023 on Hotels
Comment from Hotel Management
Apr. 6, 2023 by Megane, Hotel Management
Bonjour Monsieur FERRARI,Nous vous remercions pour votre superbe note, nous avons été ravie de vous accueillir dans notre hôtel le Royal Ours Blanc. Nous espérons vous revoir prochainement. Toute l'équipe du Royal Ours Blanc.
by A traveller
Posted Feb. 17, 2023 on Hotels
Comment from Hotel Management
Mar. 12, 2023 by Mégane, Chef de réception, Hotel Management
Bonjour Antonia,Toute l'équipe du Royal Ours Blanc vous remercie pour cette merveilleuse note.Nous avons hâte de vous accueillir pour un prochain séjour. à très vite.
by A traveller
Posted Feb. 21, 2022 on Hotels
by A traveller
Posted Mar. 4, 2020 on Hotels
AmaZing , facilities are fab with the pool but you must pay for the spa. Friendly staff and beds and rooms are so warm and cosy.
by A traveller from London
Posted Jan. 16, 2020 on Expedia
The tiles at the bathroom, were not clean, windows do not shut properly, balcony area was not cleaned and the chair there was broken.
The most stressfull thing is that I put my Oyster card, next to the door, inside where you keep the card to have electricity inside. Probably the cleaning staff took it. I still had money on it . I reported it at front desk but no efford from them to bother find who took it. Shameless
by A traveller
Posted Jan. 6, 2020 on Hotels
The location is central and restaurants just are around. the room is ok and big enough for a couple. the service should be more professional and polite to tell all the things about the hotel.
Tatally it is a good choice in this village.
by A traveller
Posted Jul. 8, 2019 on Expedia
stayed in summer when only open for 4 days around cycle event. staff friendly but appeared to have limited knowledge, it felt as if they were shipped in for the few days with little training. Breakfast awful and whole place looked like bomb site. In 30 mins stay not a single table was cleared and ready for reuse. Curtains broken and unable to provide maintainence during our 3 day stay. Additional room provided but spent time moving between 2. rooms were well furnished and clean. Will not be returning. Disappointing
Comment from Hotel Management
Aug. 1, 2019 by Frédérique V., Hotel Management
Dear Guest,
We thank you for your feedback following your stay at the hotel Royal Ours Blanc. We are very sorry to hear that you did not appreciate your stay and that you considered the breakfast place as "a bomb site" . Our staff, friendly as you said, did their best to propose a quality breakfast even at 4 o'clock in the morning for the race day. The hotel was fully booked and so when everybody comes at the same hour, our waiter needs a few minutes to set the tables to welcome our guests in good conditions.
For the technical problem you met in your room and we apologize for that, we found a solution by offering you a second room without asking you any supplement which was a significant commercial gesture. We propose you to keep the room with the brocken curtain for your luggage and bike storage which was a good compromise for you. We are a bit surprised about your negative return about this point. However, as our goal is the well-being and the satisfaction of our guests, we hope to welcome you again to one of our hotels in Alpe d'Huez to show you, that our staff can be more than "friendly with limited knowlegde" but also good professionnals beeing attentive to our guests' needs.
Kind regards,
The managing team
by A traveller
Nice modern hotel close to all village facilities
Posted Apr. 9, 2019 on HotelsFamily room pretty small, ok for a w.e., would not fit us for longer period. Breakfast good, they even accepted to serve it ahead of time since we needed to leave at 7 the hotel. Not private parking available, but easy to park (off-season) close to the hotel.
Comment from Hotel Management
Apr. 10, 2019 by Kevin VITRAN, Hotel Management
Dear Madam,
Thank you for taking the time to share your experience with us about our hotel.
We are delighted that you have appreciated our buffet breakfast served from 7am to 10:30am. As you emphasize it, we do our best every day to satisfy our guests.
Finally, about parking, we do not have a private one but we offer to our guests some spots inside a public parking close to the hotel with a prefernetial rate.
We hope to have the pleasure to welcome you and to satisfy you again during a future stay in l’Alpe d'Huez.
