Note fondée sur 84 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,0 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Perfect position; convenient location but not overly loud. Nice large room, just little issues with the sink leaking underneath but otherwise it was all good. Very comfortable.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Gil, Gestion de l’hôtel
Thank you for your great review.
par un voyageur
Good location, nice room
Publié le 10 juill. 2024 sur HotelsLovely room in an excellent location. Please bear in mind they have no bag drop facilities, so if you arrive early you'll need to either keep your bags or use a service like Stasher
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Gil, Gestion de l’hôtel
Bags can be dropped with us by arrangement and our housekeeping staff will then place in guest room prior to their actual book in time. Alternatively we offer early check in as from 1.00 pm
par un voyageur
Publié le 20 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Gil, Gestion de l’hôtel
Thank you for your review
par un voyageur de Los Angeles
Publié le 20 juin 2024 sur Expedia
Under no circumstances leave valuables unattended. Rooms are comfortable enough if you don’t mind not having a front desk and using key codes. Good location.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Gil, Gestion de l’hôtel
Guest reported a missing item which we replied and assured her our staff are 100% trustworthy and police checked. We have NEVER had any issue regarding theft from a guest room in all of the years we have been open and in the most part have the same staff from opening. It is more the opposite - we return numerous items left in rooms and found by housekeeping to guests inc mob phones, jewellery and wallets.
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Gil, Gestion de l’hôtel
Thank you for your positive review. Always appreciated and we look forward to having you return
par un voyageur
Cosy
Publié le 18 mai 2024 sur HotelsReally loved how comfortable and quiet this place was! Felt really bad as I accidentally broke a lovely mug on my mad sleep in rush out of the hotel but after ringing the person I spoke to seems really chill about it. :)
Thankyou!
Commentaires de Gestion de l’hôtel
10 juin 2024 par Gil, Gestion de l’hôtel
Thank you for your review. Hope to see you again soon
par un voyageur
Publié le 15 mai 2024 sur Expedia
I would be happy to return here. The room I had was clean and stylishly furnished as was the whole property.I had a problem with the access code to my room but my phone call to the 24 hour helpdesk was answered immediately and the problem successfully addressed.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Gil, Gestion de l’hôtel
Thank you for your review. Hope to see you again soon
par un voyageur
Publié le 7 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par Gil, Gestion de l’hôtel
Thank you for taking the time to review
par un voyageur
Not for me
Publié le 14 mars 2024 sur HotelsWhen i arrived i needed a code that i wasnt aware off, when i rang the number they said i was sent an email with the door code but i didn't get one.
When i checked i did get an email and amongst the long paragraphs of writing there was a bit for me to email them back with an email address to get emailed the door and room code.
But this wasnt made clear, i didnt see it so didnt email, plus you emailed me, so you already had my email!!
When i spoke to them i did give two email addresses in and they said it wasnt either off them, hotels.com must have created another email address for the app i was using but i dont know what it it?
They found my reservation quicky and got me too my room which was efficient.
But as soon as i walked in it smelt like sh*t, they room was immaculate just the smell.
They got me to another room very quick, rooms are lovely.
Shame about the first room, and bit confusing gaining entry.
Only other bits are couldn't get anywhere near the hotel due to a road closure, so had to park 15min walk away.
And the shower head hadnt been cleaned as only 25% ish of the nozzles worked on the shower head until i wiped it.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Gil, Gestion de l’hôtel
This was booked via a booking site who perhaps do send a few emails themselves that may be confusing. We request direct email address as some booking sites do not provide this. We apologies for the issue with the first room ( this was due to an issue outside of our control ) Also road closures are outside of our control.
par un voyageur
Publié le 13 mars 2024 sur Expedia
All great. No staff bit had all the facilities I needed and the codes to open the doors and information regarding my room was all proceeded in an email. Together with a telephone number just in case. Really quiet and as a female travelling alone I felt fine.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Gil, Gestion de l’hôtel
Thank you for your review.
