Note fondée sur 164 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2024
Commentaires de Gestion de l’hôtel
7 nov. 2024 par General Manager, Gestion de l’hôtel
Thank you for staying with us and sharing your feedback! We're glad you enjoyed your time here and would love to know if there’s anything specific, we can do to make your next stay even better.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 nov. 2024 par General Manager, Gestion de l’hôtel
Thank you for the fantastic rating! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We needed one room for overnight rest. Hotel exceeded expectations.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par General Manager, Gestion de l’hôtel
Thank you for the fantastic rating! We’re thrilled you had a great stay and look forward to welcoming you back.
par un voyageur de Temecula
Publié le 12 sept. 2024 sur Expedia
Awesome hotel. I highly recommend.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par General Manager, Gestion de l’hôtel
Phyllis,Thank you so much for your recommendation! We're delighted to hear you had such a great experience with us. We look forward to welcoming you back for another awesome stay!Best regards,Rebecca
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Online check-in didnt work.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Harold,I'm sorry to hear that the online check-in didn't work for you. We understand how frustrating that can be, and we appreciate your patience. We'll look into what went wrong to ensure a smoother experience next time.If you have any further concerns or need assistance with anything else, please don't hesitate to reach out.Best regards,Rebecca
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Michael,Thank you for the perfect score! We're thrilled to hear you had a great stay. If there's anything we can do to make your next visit even better, please let us know. Looking forward to welcoming you back soon!Best regards,Rebecca
par un voyageur
Publié le 28 juill. 2024 sur Hotels
It was a good stay. The hotel was clean and staff was friendly. The breakfast was good too
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Jake, Thank you for your positive feedback! We're glad you had a good stay and that you found our hotel clean, our staff friendly, and enjoyed the breakfast. We look forward to welcoming you back in the future!Best regards,Rebecca
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Overall an exceptional place to stay. Friendly staff continental breakfast included. Good food. Laundry facilities, pool and small fitness center. Right off the hiway . Rooms were roomy too
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Cassie,Thank you for your wonderful review! We're thrilled to hear that you found our hotel an exceptional place to stay, with friendly staff, good food, and convenient amenities like the laundry facilities, pool, and fitness center. It's great to know that you enjoyed the spacious rooms and the easy access from the highway as well. We look forward to hosting you again in the future!Best regards,Rebecca
par un voyageur
Publié le 21 juill. 2024 sur Hotels
I pre checked in online and asked for an upgrade to a king bed room. the front desk had no record of it and advised that they were not “ trained”on the new system yet. I I had to check in all over again and did not get the $20 room upgrade that I was offered online
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Phillip,I hope this message finds you well. I am writing to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us.I understand that you had pre-checked in and requested a room upgrade, only to find upon arrival that our staff member was unable to assist due to not being fully trained on our new system. This is not the level of service we aim to provide, and I deeply regret the frustration this caused.Please be assured that we are addressing this training gap immediately to ensure that all team members are fully equipped to assist our guests efficiently. Your feedback is invaluable in helping us improve our services and prevent similar situations in the future.As a gesture of our goodwill and to make amends for the inconvenience, we would like to offer you King Room with no upgrade charge. We genuinely hope you will give us another opportunity to serve you better and to provide the seamless experience you deserve.If you have any further concerns or if there is anything else we can do to make your next stay more enjoyable, please do not hesitate to contact me directly. Your satisfaction is our top priority.Thank you for bringing this matter to our attention. We look forward to welcoming you back and ensuring a much more pleasant experience.Sincerely,Rebecca
par un voyageur
Publié le 8 juill. 2024 sur Expedia
It was small, clean and nice
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Katelyn,Thank you for your feedback. We're pleased to hear that you found our hotel small, clean, and nice. We strive to provide a comfortable and welcoming environment for all our guests.We hope to have the pleasure of welcoming you back soon.Warm regards,Rebecca
