Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointed
Publié le 16 oct. 2024 sur HomeAwayI was disappointed with the quality and cleanliness of this property. I felt the pictures were misleading compared to what was provided.
My stay included 5 children under 6. This property is not suitable for this age group.
After being in the property for 1 day, my children’s feet were black due to the dirty floors. Additionally I read the warnings about the stair cases and can confirm they are steep, varying in size and hard to navigate for children. My children also found a cigarette and lighter in a room.
The property is run down and in need of work. There is peeling paint in the bathroom, chipping grout in the kitchen, missing towel racks, broken closet doors snd scuffs all over the walls and stair.
The furniture and rugs pictured are not included in the property currently. The chairs in the kitchen are broken and the rugs are in need of deep cleaning.
This was not a positive experience for our family and I cannot recommend this property until these issues are addressed or at minimum the photos are updated to reflect the current status of the property.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us, Kristin. We sincerely apologize for the disappointments you experienced during your stay. We strive to provide a clean and welcoming environment for all our guests, and it’s clear we fell short in this instance.
We have replaced our cleaning team to ensure that cleanliness issues are addressed more effectively moving forward. We appreciate your insights regarding the suitability of the property for young children and will take your comments seriously as we evaluate our amenities and safety features.
Your observations about the property’s condition, including the peeling paint, broken furniture, and missing items, will be forwarded to our maintenance team for prompt attention. We understand how important accurate representations are, and we will work on updating our photos to better reflect the current status of the property. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Stay
Publié le 2 mai 2023 sur HomeAwayThe house did accommodate all of us. The air conditioning did not work. The property could have been cleaner. The picture of the listing is definitely not an updated one. It is a little run down.
Commentaires de Gestion de l’hôtel
3 mai 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us regarding your recent stay at our property, Rebecca. We are glad to hear that the house was able to accommodate you and your group.
However, we're sorry to hear that you experienced some issues during your stay. We take any concerns about the functionality of the property seriously, and we apologize for any inconvenience caused by the air conditioning not working properly. We would have been more than happy to address this issue had we been made aware of it during your stay.
Additionally, we apologize for any cleanliness issues you experienced during your stay. We have shared your feedback with our housekeeping team to ensure that our high standards of cleanliness are met for all of our guests.
As for the picture of the listing, we apologize if it did not accurately reflect the current state of the property. We have taken steps to update the photos on our listing to ensure that our guests have an accurate representation of the property before booking.
Thank you for choosing our property for your stay, and we apologize again for any inconveniences you experienced. We value your feedback and hope that you will consider staying with us again in the future.
par un voyageur
Great
Publié le 26 avr. 2023 sur HomeAwayLodging for robotics team mentors. Lovely house in a great location.
Commentaires de Gestion de l’hôtel
26 avr. 2023 par VrboOwner, Gestion de l’hôtel
Awesome to hear, Jennifer! We would love to host you and your team again in the future!
par un voyageur
Beautiful home
Publié le 4 avr. 2023 sur HomeAwayThis house is beautiful. It's close to all of the things my co-workers and I needed, access to work, food, and the airport. The neighborhood shows it's age, but that age is part of the appeal as well.
Commentaires de Gestion de l’hôtel
19 avr. 2023 par VrboOwner, Gestion de l’hôtel
Thanks so much for your kind feedback, Richard! I am so pleased you and your co-workers had a great stay. We would love to host you and your team again in the future! Thanks for being great guests.
par un voyageur
Huntsville
Publié le 3 oct. 2022 sur HomeAwayGreat house! Location, size, cleanliness perfect for us. Few improvements to bathrooms and kitchen would make house top notch. Overall 4.5 stars
Commentaires de Gestion de l’hôtel
19 oct. 2022 par VrboOwner, Gestion de l’hôtel
Hi Ronnie! Thank you for the kind words. I appreciate your feedback on the bathrooms and kitchen. I will look into this! We hope to get the opportunity to host you again.
par un voyageur
Enjoyed the Pool
Publié le 15 juin 2022 sur HomeAwayPool was great. Rooms were great. Neighborhood was a bit sketchy.
Commentaires de Gestion de l’hôtel
16 juin 2022 par VrboOwner, Gestion de l’hôtel
Hi! I am so happy you all enjoyed your stay. Thank you for the kind words. We hope to get the opportunity to host you again!
par un voyageur de Saint Petersburg
great
Publié le 10 juin 2022 sur HomeAwaygreat
Commentaires de Gestion de l’hôtel
15 juin 2022 par VrboOwner, Gestion de l’hôtel
Hi Dominic! I am so happy you all enjoyed your stay. We hope to get the opportunity to host you again!
par un voyageur
Good place - affordable, practical, well-situated, easily accessed.
Publié le 6 déc. 2021 sur HomeAwayOverall a good deal and a good house! It wasn't the cleanest, but it wasn't disgusting by any means. I'm guessing we may have checked in immediately after another party. Wasn't a deal-breaker as everything else suited our needs perfectly. We brought a high school cross country team and it allowed them to have a far better experience than a hotel.
Commentaires de Gestion de l’hôtel
8 déc. 2021 par VrboOwner, Gestion de l’hôtel
Hi Sean. We're so glad the house worked out well for the team and appreciate your feedback for the cleaning crew. Come see us again soon!
par un voyageur de Angier, North Carolina
Awesome stay
Publié le 8 août 2021 sur HomeAwayTotally recommed !! Very clean & communication is very fast went for work related vist and this house made it very easy !
Commentaires de Gestion de l’hôtel
18 mai 2022 par VrboOwner, Gestion de l’hôtel
Hi Suzy! We are glad that you would recommend our home to others. We loved hosting you!
par un voyageur
Family Trip
Publié le 7 juill. 2021 sur HomeAwayWe were pleased with the house and it's location to the Space and Rocket Center. The owners were very responsive thru the whole process answering questions prior to the trip and getting the AC fixed the day we arrived. Thanks again.
Commentaires de Gestion de l’hôtel
23 févr. 2022 par VrboOwner, Gestion de l’hôtel
Hi Karen! Thank you for choosing to stay with us. We are glad that you were able to enjoy the convenient location. We apologize about the AC issues, but we are glad that we were able to get them quickly resolved. We loved hosting you!
