Note fondée sur 677 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par IJ, Gestion de l’hôtel
Dear Guest, Thank you for your feedback.
par un voyageur
Publié le 12 août 2024 sur Expedia
Tried to charge me for smoking cigarettes and I don’t smoke
Commentaires de Gestion de l’hôtel
14 août 2024 par IJ, Gestion de l’hôtel
Dear Guest,As per the notes, the housekeeping informed about the smoke in the room and was confirmed by the attendant, also the lady along with you stated that she was sorry that she didn't know the property was non-smoking thus, was the charge for it. As per notes, you said you smoked by the pool and room window was open.Being property, entirely Non-Smoking such acts are account to charge for the cleaning of the rooms.Thankyou.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par IJ, Gestion de l’hôtel
Dear Guest, Thank you for your feedback.
par un voyageur
Publié le 5 août 2024 sur Expedia
It was clean and quiet. The bed was comfy. We enjoyed our stay
Commentaires de Gestion de l’hôtel
8 août 2024 par IJ, Gestion de l’hôtel
Dear Guest, Thank you for your feedback.
par un voyageur
Publié le 4 août 2024 sur Expedia
It was mold in the bathroom
Commentaires de Gestion de l’hôtel
8 août 2024 par IJ, Gestion de l’hôtel
Dear Guest, Thank You for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We are addressing the issues you mentioned to ensure a better experience for future. We hope to have the opportunity to make it right on your next visit.
par un voyageur
Publié le 3 août 2024 sur Expedia
I made a reservation through Expedia thinking it was for the Cullman AL hotel. After i gave my card information, it said were looking forward to your arrival in Decatur AL. Expedia said it was no refundable and the hotel in Decatur was absolutely no help. I will never use Expedia or use LaQuinta hotels ever again. I will do everything in my power to let people know how Expedia and Laquinta treat their customers.
Commentaires de Gestion de l’hôtel
4 août 2024 par IJ, Gestion de l’hôtel
Greetings,We sincerely apologize for the inconvenience you experienced. When making reservations through Expedia, the address is displayed under each hotel to help ensure accuracy.Our hotel and Expedia policies, including non-cancellable or non-refundable reservations, are set to ensure consistency and fairness for all guests. We understand how frustrating this situation can be for you.We appreciate your understanding and hope to have the opportunity to serve you better in future.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
It was fine for one night, but I didn’t go out to the car without my gun on my hip, because of the neighborhood and the other people staying overnight there. Definitely didn’t let my kids leave the room without me being with them. Wouldn’t pick this if you have children and we wouldn’t stay here again not even for one night.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par IJ, Gestion de l’hôtel
Dear Guest, Thank You for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We are addressing the issues you mentioned to ensure a better experience for future guests. We hope to have the opportunity to make it right on your next visit.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par IJ, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
The hotel was very run down. The rooms were absolutely filthy. The bottom of our socks were black in 5 minutes, the bathroom was terrible, the fridge was so dirty I didn’t even want to put my water in there. Beds were unbelievably uncomfortable. Huge disappointment for the price!
Commentaires de Gestion de l’hôtel
21 juill. 2024 par IJ, Gestion de l’hôtel
Dear Guest, Thank You for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We are addressing the issues you mentioned to ensure a better experience for future guests. We hope to have the opportunity to make it right on your next visit.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
The hotel was good but room was in need for f maintenance
Commentaires de Gestion de l’hôtel
21 juill. 2024 par IJ, Gestion de l’hôtel
Dear Guest, Thank you for your feedback.
