Ratings based on 917 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 4, 2024 on Expedia
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
Thank you for your review, David! We’re happy to hear you had a great stay overall. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We hope to welcome you back soon!
by A traveller
Run while you can
Posted Oct. 2, 2024 on HotelsI only stayed one night checked out sept 21. I paid $208 and half off that was a deposit that was told I would get back 5-7 businesses days well it’s now oct 2 it’s still pending and my deposit hasn’t came back when I called the actual hotel they were very rude and told me to wait even longer . All I want is my $100 deposit back which is crazy cause I have never had to pay $100 deposit for one night and chain hotel . I will not be back and I will tell anyone I can do go reserve a room here I promise you that
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
We sincerely apologize for the experience you had, Cassie. We understand your frustration regarding the delay in your deposit refund, and we take these matters seriously. While our standard refund process typically takes 5-7 business days, we are sorry for the inconvenience this has caused.We also regret that our team did not provide you with better assistance when you reached out. We will address this with the appropriate team to ensure more prompt and helpful responses moving forward.Your feedback is important, and we truly hope you’ll reconsider giving us another chance to provide a better experience in the future.
by A traveller
Posted Oct. 2, 2024 on Hotels
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
Thank you for the perfect rating, Brandon! We’re thrilled to hear you had an excellent stay. We look forward to welcoming you back soon!
by A traveller
Posted Oct. 1, 2024 on Expedia
Room was clean and nice beds were comfortable
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
Thank you for your great review, Richard! We're so glad to hear you enjoyed the clean room and comfortable beds. We look forward to welcoming you back for another stay soon!
by A traveller
Posted Oct. 1, 2024 on Hotels
The rooms were nice and clean. Well, stocked helpful staff.
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
Thank you for the perfect rating, Richard! We're thrilled to hear you enjoyed the clean rooms and found our staff helpful. We look forward to welcoming you back soon!
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
Thank you for the perfect rating, Kristy! We’re so glad to hear you had an excellent stay. We look forward to welcoming you back soon!
by A traveller
Posted Sep. 30, 2024 on Expedia
Nice accommodations!!!
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
Thank you for your review, Allen! We're glad to hear you enjoyed the accommodations. We look forward to welcoming you back for another great stay!
by A traveller
Posted Sep. 25, 2024 on Expedia
The. Way the clerk handle things. The way he talk to me.
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
We sincerely apologize for your experience, Robin. We take guest concerns about our staff very seriously, and we are deeply sorry that you were treated poorly. This is certainly not the level of service we aim to provide. We will be addressing this issue with our team to ensure better interactions with our guests moving forward. Your feedback is valuable, and we hope you’ll give us another chance to make things right.
by A traveller
Posted Sep. 25, 2024 on Hotels
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
Thank you for the perfect rating, Andrew! We’re so happy to hear you had an excellent stay. We look forward to welcoming you back soon!
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Nov. 10, 2024 by S, Hotel Management
We’re truly sorry to hear about your experience, Rolonde. We strive to provide a great stay for all our guests, and it’s clear we fell short in your case. If you’re open to sharing more details about what went wrong, we would appreciate the opportunity to address your concerns and improve. We hope to have the chance to make it right in the future.
