Note fondée sur 864 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 oct. 2024
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Lyn, Gestion de l’hôtel
Thanks for the positive rating. Hope to see you again soon.
par un voyageur
PET OWNERS BEWARE
Publié le 1 oct. 2024 sur HotelsBEWARE: This hotel is not forthcoming with their fees regarding pets. The website and text check-in system both state that the pet fee is XX/night for up to 2 dogs with a maximum fee of three times XX per stay. I did the Wyndham text check-in process and confirmed that we had two dogs. I received an email from Wyndham confirming my two dogs and charging me the stated pet fee of XX for two nights. Upon arrival at the hotel, no mention was made of their pet policy nor was I asked to sign any paperwork regarding my pets which made perfect sense since I had taken care of the pet fee through the Wyndham text check-in system.
We stayed for two nights with two dogs and were charged a pet fee that was triple the stated nightly fee and double the stated maximum fee. When questioned, the hotel manager, Lyn, informed me that the hotel has their own pet policy which is different than Wyndham’s and I was at fault because I did not call the hotel to verify the pet fee. Also, it was my fault for not asking at check-in for paperwork regarding their pet policy. At no time were we informed of nor did we consent to paying the hotel’s unpublished pet fee.
We travel often with our pets and have never encountered a problem such as this. Based on the way we were treated by the hotel manager, our recommendation would be for pet owners to stay away from this hotel.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par L., Gestion de l’hôtel
We do not respond to anonymous reviews.
par un voyageur
Publié le 1 oct. 2024
People next room was noisy the whole time, tgey untill 4am, couldn't sleep, and Sunday, after Church was locked out if room fir an hour, cause lock wouldn't open had to wait on lobby.and they was suppose email me that they took $20 off bill, but they didnt, yet, so i flied a complaint
Commentaires de Gestion de l’hôtel
2 oct. 2024 par L., Gestion de l’hôtel
Your refund was given and email sent. You did not have the patience to wait as refunds do not show on your card right away.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Lyn, Gestion de l’hôtel
Thanks for the rating. Glad you enjoyed your stay.
par un voyageur de Harrison
Publié le 24 sept. 2024 sur Expedia
Easy to go around the area.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Lyn, Gestion de l’hôtel
Thank you for the positive rating.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great place
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lyn, Gestion de l’hôtel
Thanks for staying with us at La Quinta. We are glad you enjoyed your stay.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lyn, Gestion de l’hôtel
Thank you for the positive rating. Hope to see you again soon.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
At check in, staff were very personable. Daniel was very nice !
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Lyn, Gestion de l’hôtel
Thank your for taking the time to fill out the post stay review. We appreciate your kind words about our staff especially Daniel. We hope to see you again soon.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par L., Gestion de l’hôtel
Thanks for the post stay review.
