Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2016 sur Hotels
par un voyageur
Publié le 12 oct. 2024
Close to many things.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Room was dirty on check in
carpet around a/c unit was soaking wet
Dirty towels from previous stay left behind door
No house keeping during 4 day stay
Key card didn’t work properly keep having to go to desk to get it reauthorized
Overall poor condition only positive was close to where I needed to be
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience. I sincerely apologize for the cleanliness issues and the lack of housekeeping during your stay, as well as the inconvenience with the key card. This is far from the standard we aim to provide. I will address these concerns with our team to ensure improvements are made. We appreciate your feedback and are glad the location was convenient for you. Please don’t hesitate to reach out if there’s anything further we can do.
par un voyageur de Pine Mountain
Publié le 27 août 2024 sur Expedia
The moment we walked in we realized the ac wasnt working. Tried to call the desk with no answer. I went down to the desk and they sent someone to fux ut. I will say he was the only polite one we encountered. Half the lights in the room did not work. Outlets were broken, sink was broken and falling apart. Ice maker not working. Wires hanging out of the ac unit. There were 2 towels. Mind you i registered 4 guest. When i asked for 2 towels i was told there werent any. I reported the problems to the desk but she rolled her eyes and said she would look into it. I really think she was just giving lip service and wasnt going to do anything at all.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We deeply apologize for the issues you encountered during your stay. It’s concerning to hear about the maintenance problems and the lack of responsiveness from our staff. Please know that your feedback is taken seriously, and we will address these concerns promptly to improve our service. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Needs updating!
Publié le 18 août 2024 sur HotelsThe place is in desperate need of updating. Carpet is frayed, bathroom fixtures loose, walls peeling paint, TV cables dangling, light fixture over desk blinks on and off, etc. Air conditioner is especially noisy. At breakfast, one choice of cereal, limited choices of anything else.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
terrible
Publié le 18 août 2024 sur Hotelstv didn't work
no remote
one pillow
dirty sheets and covers
wouldn't recommend
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the non-functioning TV, the missing remote, and the cleanliness issues with the pillow, sheets, and covers. This is not the standard we strive to maintain. We will address these concerns with our team to ensure they are resolved promptly. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
