Note fondée sur 834 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2018 sur Hotels
Hôtel très bien et personnel accueillant ; dommage que l’hotel Ne propose pas de petit déjeuner...
Commentaires de Gestion de l’hôtel
4 sept. 2018 par Motel6 Huntsville TX, Gestion de l’hôtel
Thank you for choosing Motel 6. Your feed back is important to us.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Roaches everywhere couldn’t sleep at night
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I apologize for the issues you encountered during your stay. For any concerns during your stay, please don’t hesitate to reach out to our front desk. We’re here to assist and ensure your comfort. Your feedback helps us improve, and we appreciate your understanding.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Toilets sheets and towels were filthy . It was like they were never washed or cleaned for a while. Internet is spotty. Rooms were not cleaned daily.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
First of all, there was no remote and noticed the shower was filthy. The night clerk was very apologetic and gave me a remote and a bottle of disinfectant/bleach! The overnight clerk was exceptionally polite and very helpful. The morning of our event, I returned the non working remote to the morning clerk who fed me nothing but lies. She took the remote and wen it did not work for her, she grabbed another remote from the cabinet and told me all the remote needed was a battery. Wow, I’m a few days shy of 66 and I know it was a totally different remote. I also told her about the uncleanliness of the shower. She stated it was paint overspray which is totally false. Overspray paint would not budge with a general cleanser. I informed of the fact I know paint from filth! I asked to speak to a manager and she told me each clerk was essentially the manager and there wasn’t an owner. During the late evening, she told me she was as refunding $15 for having to clean and disinfect the shower! Wow! When I returned to the hotel, a man was standing blocking the parking spot closest to the stairwell. After about 15 to 20 seconds , I tapped the horn and tacitly gestured I need to park. You think that would think a fully grown man would move. After another minute or more, he strolls away without even a gesture of apology! Later I see this same man in the office with the night clerk. I assumed. he was the “non existent” manager/owner. I am in stroke recovery! Room 210 was a hike for me!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nancy Y., Gestion de l’hôtel
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
par un voyageur
Publié le 16 sept. 2024
Young man who checked me in was polite and professional. You could tell he was busy because it was family weekend for sam houston. Room, bed, bathroom was clean. AC worked well. Comforter had cigarette burn in it but bed was clean. Larger pillows would be nice. Clean up area by container, there is dog feces all over there. I would stay again for a short stay.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. I’m glad to hear you had a positive check-in experience and found the room, bed, and bathroom clean. Your comments about the pillows and the cleanup area are valuable, and we’ll work on improving these aspects. We look forward to having you stay with us again.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Well, as cliche as it sounds, I got what I paid for. It was literally just a bed and a bathroom. There wasn't a mini fridge, micromave or even a coffee pot. The front door leading out of the room was warped where it bent inwards enough on the top and bottom that you could see the outside sunshine. When I came back on Saturday night from visiting a friend, you could smell that someone was smoking marijuana.
Also, the property looks nothing like the pictures on the website! They do have a pool but it is very, very tiny and the size of the property was less than half of what it looks on the website. To say the least, I will be doing more diligent research the next time I head for Huntsville!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m sorry to hear about the issues you encountered. Your feedback is valuable, and we’ll address the concerns about the door, the smoke smell, and the discrepancies between our website. We strive to provide accurate information and a better experience, and I appreciate you bringing these matters to our attention. If you decide to stay with us again, please reach out directly so we can ensure a more pleasant stay.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Pool was nice, but difficult to get in to. Worker was not excited to help and was on a personal phone call.
Lots of bugs at this property. We’ve stayed here before, but it did not have the bug problem before. Gross!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m glad you enjoyed the pool, but I apologize for the issues you faced with access and service. It’s concerning to hear about the bugs, and we’ll address this with our pest control team immediately. Thank you for bringing these matters to our attention, and I hope we can make it right for you.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Beeding had holes in. Area felt sketchy
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Laura,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.
par un voyageur
Don’t stay here!!
Publié le 12 sept. 2024 sur HotelsRoom was gross. Had burns in the comforter like no one cleaned the room. Had food on the counter.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m truly sorry to hear about your experience. This is not up to our standards. I’ll ensure this feedback is addressed with our housekeeping team immediately. We hope to serve you better in the future.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
