Note fondée sur 388 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,9 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Awful
Publié le 9 août 2024 sur HotelsBed spread was dirty/stained. Towels was dirty/stained. Check in was slow amd unfriendly. Front desk barely spoke E glish and was diffifult to understand. Only 1 lock.worked on the door. Non smoking room smelled of old cigarette smoke. Shampoo and soap dispensers didnt work well. Side table next to bed was dirty amd sticky. Definately will not use again
Commentaires de Gestion de l’hôtel
10 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Tonya, for taking the time to write a review of your stay at the Red Roof Inn Huntsville, AL. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the sheets, the dispenser and all the other inconveniences. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Jason, We at the RED ROOF INN HUNTSVILLE AL are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Jose. Our team at the Red Roof Inn Huntsville, AL appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Charles,I am pleased to have had you as our guest at our RED ROOF INN HUNTSVILLE AL. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Joshua,I am pleased to have had you as our guest at our RED ROOF INN HUNTSVILLE AL. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello MLS ATLANTA SOLUTIONS,I am pleased to have had you as our guest at our RED ROOF INN HUNTSVILLE AL. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Cheylan,I am pleased to have had you as our guest at our RED ROOF INN HUNTSVILLE AL. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 juill. 2024 sur Expedia
It was quiet and clean. Staff was courteous. No problems for me with my 3 day stay.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Keeyan,Thank you for your feedback following your recent visit with us at the RED ROOF INN HUNTSVILLE AL. We appreciate your compliments regarding our quiet and clean hotel and our courteous staff. We are glad we were able to provide a great experience for you here at Red Roof.Thank you again for you feedback. We hope to host you again very soon.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Red roof inn sux
Publié le 29 juin 2024 sur HotelsThe noise all night of kids yelling in the hall way kept us up all night. This place is terrible
Commentaires de Gestion de l’hôtel
30 juin 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Huntsville, AL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances which hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Jamila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HUNTSVILLE AL and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
