Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,9 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Motel was clean. No remote for the TV. Staff brought one, but he didn't know how to work it. He showed us how to use function buttons on the TV set. Soap and shampoo dispensers were empty. Only one set of towels for a two night stay
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Linda,I am pleased to have had you as our guest at our RED ROOF INN HUNTSVILLE AL. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Huntsville, AL appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Room super clean
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Abraham,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Huntsville, AL. It's great to see you enjoyed your stay and the room was super clean, resulting in a 5/5 score. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
It was terrible staying at this hotel. The manager was disrespectful and has no patience. He was rude and even didn’t want to check me in at 12:30am with a child when I decided that I wasn’t leaving he decided to check me in. The place smells a mess I had to get air freshener place in my room to get the bad odor out. I would not recommend this place to no one.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Thank you for leaving your honest feedback, Chanel. I was disappointed to see you mention that you had a terrible experience which resulted in your 2/5 score. We would like to apologize for the situation you described regarding the rude encounter you had with the manager and the unpleasant odor in the room. This is truly regrettable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Awful
Publié le 9 août 2024 sur HotelsBed spread was dirty/stained. Towels was dirty/stained. Check in was slow amd unfriendly. Front desk barely spoke E glish and was diffifult to understand. Only 1 lock.worked on the door. Non smoking room smelled of old cigarette smoke. Shampoo and soap dispensers didnt work well. Side table next to bed was dirty amd sticky. Definately will not use again
Commentaires de Gestion de l’hôtel
10 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Tonya, for taking the time to write a review of your stay at the Red Roof Inn Huntsville, AL. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the sheets, the dispenser and all the other inconveniences. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Jason, We at the RED ROOF INN HUNTSVILLE AL are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Jose. Our team at the Red Roof Inn Huntsville, AL appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Charles,I am pleased to have had you as our guest at our RED ROOF INN HUNTSVILLE AL. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
