Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Visite à Madison
Publié le 18 janv. 2018 sur Hotelsaccueil rapide et efficace, personnel sympa mais hôtel vétuste avec forte odeur de cigarette dans une chambre sois disant non fumeur. Couvertures sales et l'état de l'immobilier à l'image de l'hôtel. Pour le coup hors de prix aux vues des prestations.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Dawson,Red Roof appreciate you taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ Huntsville - Madison and I felt good seeing your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Arrived at night, front desk was extremely slow getting me a room, waited nearly 15 minutes when it should have been instant since it was booked online. While waiting for him to assign me a room, several cockroaches ran around at my feet while another guest was present he was more upset than I was at the time because he was attempting to get a cup of coffee. I was giving it the benefit of the doubt because it was late and I was tired. I finally got my room key after trying to understand the desk person who was nice but wouldn't speak loud enough for me to understand him. When getting ready for bed I noticed stains on the bedding but wasnt to bothered by this, I just attempted to get some rest. About an hour or so after laying in the bed I felt something crawling around at my feet so I swung off the covers to find a mouse and small traces of mouse poop at my feet. If it wasn't so late I would have taken off but I wasn't in no shape to drive after being in the road all day for my trip. Needless to say I won't recommend this hotel and specifically keep away from room 108 until they do something about their furry little friend.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Huntsville - Madison, Jeffrey. While we were happy to know that the front desk staff was nice, it was displeasing to read that your experience did not meet your expectations. You stated that the various pests mentioned and the slow check-in process, along with the other highlighted issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. Have a good day.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Laurie. Our team at the Red Roof Inn PLUS+ Huntsville - Madison appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur de Metter
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Bill,I sincerely apologize that your stay at our RED ROOF PLUS HUNTSVILLE - MADISON didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Michael,Thank you for choosing to stay at our RED ROOF PLUS HUNTSVILLE - MADISON. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Alexandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS HUNTSVILLE - MADISON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Pamela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS HUNTSVILLE - MADISON and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Lanora, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS HUNTSVILLE - MADISON and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Jason, We at the RED ROOF PLUS HUNTSVILLE - MADISON are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
