Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2019 sur Hotels
Les personnels aux petits soins
Commentaires de Gestion de l’hôtel
20 nov. 2019 par Mina, Gestion de l’hôtel
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
par un voyageur
Publié le 10 déc. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
20 nov. 2019 par Mina, Gestion de l’hôtel
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
par un voyageur
Publié le 20 août 2018 sur Hotels
On a passé un bon séjour le personnel et les services très bien seul bémol au niveau de la nourriture trop salée.
Commentaires de Gestion de l’hôtel
20 nov. 2019 par Mina, Gestion de l’hôtel
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
par un voyageur de paris
Personnel gentil
Publié le 21 mars 2018 sur ExpediaHôtel très bien située , très propre , nourriture très variée ! Chambre nettoyer tout les jours , personnels super sympa et très gentil ! Je recommande et je reviendrais !
Commentaires de Gestion de l’hôtel
20 nov. 2019 par Mina, Gestion de l’hôtel
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
par un voyageur
Remove 2 stars - that is what it is worth
Publié le 4 févr. 2023 sur HotelsNot five stars worth - dirty, towels smell of cigaret smoke, 50 % of service staff do not speak english, Lousy food and the same each day, a chef stood behind the buffet eating with his hands from the buffet which are very bad hygiene only internet working probely is in the lobby, building or renovation in progres - the lobby bar and lobby staff in the bar was doing a great job but this place is NOT a five star resort.
par un voyageur
Publié le 11 janv. 2020 sur Expedia
An sich ist es eine schöne Anlage. Aber viele Mitarbeiter sind sehr aufdringlich und versuchen einem immer etwas anzudrehen wie Tagesausflüge, Wellness usw. Ein nein versteht man dort nicht beim 1. Mal. Sehr flirty waren sie auch, obwohl man deutig zu verstehen gibt, dass keine Interesse besteht. Meine Freundin und ich waren jetzt im Januar dort und das Schlafzimmer hatte keine Heizung , sodass wir abends mit 4 Decken und selbst gebastelte Wärmeflaschen schlafen gehen mussten. Was auch unverschämt war, dass man sogar mit Euro zahlen müsste und nicht mit deren Währung. Finde, dass es generell ein Abzockerland ist. Das Kliente hat uns diesen Urlaub genau bestätigt wie wir es uns davor vorgestellt hatten.
Commentaires de Gestion de l’hôtel
16 févr. 2020 par Zeinah Hamed, Gestion de l’hôtel
Dear Valuable Guest,
Thank you for choosing Samra Bay Hotel & Resort- for your recent vacation. We would also like to thank you for taking the time to write your review, We are sorry to hear that your holiday experience was not as you expected it to be and we would like to thank you for your kind comments and feedback. Feedback for Samra Bay is very important as it helps us to understand where we are performing to a high standard and the areas where there may be room for improvement.
Please be advised your comments have been passed to the management team and will be reviewed accordingly. We do hope that despite your comments we will have the pleasure to host your good selves once again in the near future.
Kindly regards
Zeinah Hamed
Guest experience & Quality Department
par un voyageur
Publié le 4 janv. 2020 sur Hotels
par un voyageur de Atlanta
Publié le 30 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2020 par Guest experience & Quality Department, Gestion de l’hôtel
The team of Samra Bay Hotel & Resort- want to thank you for taking the time to share your holiday experience.
We hope to have the honor to welcome you again in our resort.
With best regards,
par un voyageur
Publié le 5 déc. 2019 sur Expedia
Very pleasant stuff. Good food. The cleanliness of the rooms should be improved.
Commentaires de Gestion de l’hôtel
5 déc. 2019 par Guest experience & Quality Department, Gestion de l’hôtel
Dear Valued Guest,
Sunny Greetings from Samra Bay Hotel & Resort,
We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in Samra Bay Hotel & Resort,
With best regards,
Omar Attia
Guest experience & Quality Department
par un voyageur
Publié le 24 nov. 2019 sur Expedia
Nimar in the entertainment team and milad at the restaurant both did an amazing jobs
Commentaires de Gestion de l’hôtel
24 nov. 2019 par Guest experience & Quality Department, Gestion de l’hôtel
Dear Our Guest,
Sunny Greetings from Samra Bay Hotel & Resort,
Let me seize this opportunity to thank you for your comments concerning your recent visit at in Samra Bay Hotel ,spending your holiday and for taking time to put your feed back. We are greatly appreciating any comments made by our guests and constantly strive to achieve the highest quality of standards.
Many thanks for your positive comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.
We are very pleased that you have enjoyed your overall stay with us and that we have met your expectations. We place great value on your continued relationship with Sunrise Resorts.
We are looking forward to welcoming you once again at Samra Bay Hotel
Kindly regards
