Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Hôtel satisfaisant.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par baian reservation & sales manager , Gestion de l’hôtel
thank you for your comment and we promise you we will do our best to avoid any complain on the short time once again we thank you for stay with us and hope to see you soon baian reservation and sales manager
par un voyageur
Publié le 24 juin 2021 sur Expedia
Très très mal accueilli,nourriture médiocre qui n’a pas de goût , salle de bain qui sent l’urine, la propreté est a revoir. Le service sanitaire devrais faire un tours là-bas. Pas d’eau chaude. Nous sommes arrivé avec un anglais un peu difficile, nous avons eu un problème à l’aéroport donc besoin d’y retourner et l’hôtel nous a laissé à la rue sans nous laisser appeler un taxi car on avait pas encore activé la carte SIM.
Le personnel d’accueil est très moqueur..
Commentaires de Gestion de l’hôtel
19 oct. 2024 par baian reservation & sales manager, Gestion de l’hôtel
thank you for your comments and we promise you we will do our best to avoid any complaints on the short time once again we thank you for your stay with us and we hope to see you
par un voyageur
Publié le 27 août 2019 sur Expedia
Piscine et accès mer. Restaurant fade, ne rien laisser traîner. Eau chaude uniquement. Wifi à la réception et piscine.
Commentaires de Gestion de l’hôtel
2 oct. 2019 par baian kadies reservation and sales manager , Gestion de l’hôtel
dears
thank you for your comments and we promise you we will do our best to avoid any complaints on the short time once again we thank you for your stay with us and we hope to see you soon
par un voyageur de Giza
Publié le 27 sept. 2024 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
28 sept. 2024 par baian reservation sales manager, Gestion de l’hôtel
thank you
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It was a lovely time me and family had for all the foreigners this hotel /resorts is local so you gonna find people from Egypt there a lot of staring I mean a lot if u ok with that your gonna have good time
Commentaires de Gestion de l’hôtel
31 juill. 2024 par baian, Gestion de l’hôtel
thank you wait you to back our hotel baian
par un voyageur
Korkunç derecede pis
Publié le 2 juill. 2024 sur HotelsHavuz korkunç derecede pis .Zaten 1 hafta boyunca temizlendiğine hiç sahit olmadım.Doktorum ve yüksek derecede otit ve konjonktivit riski bulunan bu havuza asla girmenizi tavsiye etmiyorum.
Check out saati 12.00 ve 11.55te odamizin kapısını çalıp odayı bosaltmaniz için 5dakikaniz var diyerek anahtarı aldılar .Daha kaba bir üslupla hiç karsilasmamistim.
Barda çalışan görevli kasada para olmadığını söyleyerek para üstünü yarin vereceğini söyledi ve tabi ki vermedi.
Otele check in 14.00da yaptık ve safari turuna gittik akşam geri döndüğümüzde odamız bıraktığımız gibi değildi.neyse ki tüm değerli eşyaları yanımda taşıyorum.odamiza kimin girdiğini sorduğumuzda temizlik görevlisi dendi.2saat bile kullanmadığım , zaten temizlenmis olarak check in yapmış olmam gereken odaya neden girildiğini sordugumda cevap alamadım.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par reservation sales manager, Gestion de l’hôtel
thank you for your comment and we promise you we will do our best to avoid any complain on the short time once again we thank you for stay with us and hope to see you soon baian reservation and sales manager
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par baian reservation and sales manager , Gestion de l’hôtel
thank you for your comment and waiting in the future in our property
par un voyageur
Dangerous dump. AVOID!!!!
Publié le 27 mai 2024 sur HotelsPool ladder broke injuring my arm and breaking my knee. Food is rotten and you will spend much time in the toilet. Drinks are cheap local rubbish not proper brands. Curtains handing off rail
And sleep with exposed window. Beds like bricks. Bedding worn frayed and Bobbly. Staff do not leave you alone trying to talk non stop. First night they also decided to come knock on my door late at night. Highly inappropriate for a lone female
To have men knocking late at night.
Commentaires de Gestion de l’hôtel
27 mai 2024 par baian, Gestion de l’hôtel
Gentlemen, Expedia Company, we would like to inform you that the guest does not have any injuries as you mentioned, and when we asked him to go to the hospital, she replied that she was healthy and that there was nothing wrong with her to go to the hospital. I informed the reception department of the following in order not to write any complaint (fake complaint). I must be given two nights for free. Cheap from extortion and uncivil behavior, and when we refused, and as for the food, there are no problems with it. If there were problems with it, why did the guest extend the stay more than once, including a full stay with drinks? All the drinks in the hotel have a jaguar brand, such as Coca-Cola, and the entire rooms have Blackout curtains, and she tore the curtains and broke the remote. The air conditioning, the TV remote, emptying the trash can in the room, the drains of dirty water on the bed mattress, and the lie that she extended the stay for another five nights. Upon reviewing the reservation department, we did not find this, and she vacated the room after she turned it over. Therefore, the hotel is demanding compensation for the total losses that the guest caused to the hotel and the loss of her room key. Therefore, we ask you to take appropriate action Thank you very much, Your Excellency
par un voyageur
Publié le 24 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mai 2024 par baian reservation & sales manager , Gestion de l’hôtel
We would like to inform you that this customer wants to scam, deceive and exploit the hotel by taking two free nights or the hotel will be given a bad rating and we will not accept this method of exploitation. As for our refusal, he extended a night through the Expedia extranet. If the hotel is as terrible as he says, why would he extend a night and take advantage of it? Lining up and taking packs of cigarettes, other than the bad treatment and raising his voice at the managers, he came today and said that he had extended the number of five days through Extra Net Expedia, and upon reviewing we did not find that. He wants to defraud the hotel. Please take the appropriate action against this customer. With my sincere regards hotel management
par un voyageur
Publié le 22 mai 2024 sur Expedia
This is the bad place
Commentaires de Gestion de l’hôtel
22 mai 2024 par baian, Gestion de l’hôtel
thank you for your comment and we promise you we will do our best to avoid any complain on the short time once again we thank you for stay with us and hope to see you soon baian reservation and sales manager
