Avis Tiba Resort

Dear Guest, Thank you for your time to review your stay with us in one of our holiday rentals at Tiba Resort. We are always very happy to receive constructive reviews as we can always become better and that is an aim that we have continuously, to become better to further increase the high-standard that you receive for a very low daily cost which includes a fully equipped kitchenette with kitchenware, electric hobs and microwave in addition to clean towels and linens. In addition, we always clean each apartment thoroughly before each check-in and to assure a high standard, we always take a video after the cleaning and we did the same in your case taken only hours before check-in. In fact, I am watching the video as I write this, as I have previously, and I would very much like to get in contact with you again to discuss the video actually showing the bathroom in particular. We could then perhaps jointly go through what is shown on the video and the actual cleanliness of the bathroom which we hold in a very high regard. We also want to respond to your statement about asking for cleaning products as you claim the apartment was not clean and the bathroom in particular. I was personally in close contact with you pre-booking, during your stay and post-booking with responses within minutes after you send me any enquiry of any sorts. After your check-in the first message that you sent on Dec 27, 2029, 4:16PM was ”lunch or dinner possible?” (in verbatim and in writing) which I responded to only 10 mins later. The next contact was the same day with a message from you at 4:48PM which I responded to at 4:50PM regarding meals, etc. At no point did you mention anything about the apartment being dirty nor asking us for any type of cleaning equipment which are in fact available by default in each apartment. Again, we take these things very seriously and we would very much like to discuss the same with you and I will personally be involved in the discussion to ensure that we become even better if there actually should be a problem of any sorts. We hope to be able to welcome you back to us again in the future and we will make sure that you are taken very well care of.

Thank you dor your very kind review of our poolside apartment and we are truly sorry for one of the two large swimming pools being cleaned during your stay but we do hope you enjoyed the other large swimming pool at Tiba Resort :-) We hope to be able to welcome you back with us again in the future. All the best, Your Team @ Tiba Resort P4

Dear Tiina, Many thanks for your kind words and review and we are very pleased that you enjoyed your stay with us in one of our holiday rentals at Tiba Resort. We hope to be able to welcome you back with us again during your next visit to Hurghada. All the best,

Thank you for your kind review of your stay with us again in our of our Tiba Resort apartments. It was very nice to be able to welcome you back with us again and we hope that we will be able to do so again in the future. We have indeed taken the opportunity to give the apartments some extra love with fresh paint, upgraded kitchenware, linens, etc, so thank you for your kind comments on the same and we hope to see you real soon once again.

Hello Beatrice, It was our true pleasure to be your host during your stay in Hurghada and we are happy that you chose us for your stay and thank you for your kind review. We are extremely happy that you enjoyed your time in Hurghada and that our recommendations came into good use. We always try and do our best when it comes to communication with our guests and to be as fast as feasibly possible when our guests reach out to us and we are happy to assist. Our aim is to offer value for money within reason and we do believe that you found that the value for money was up to a good standard. About Tiba Resort's location, we are are displaying the correct location on the Expedia map and Tiba Resort is also very well mapped out on Google Maps so, as you mention, it is an active choice to accept the location of Tiba Resort before booking. Many thanks for pointing that out. Should the location have been in central Hurghada, with our current offered standard, the price should be much higher than what we offer our guests now. It is also our true pleasure learning that you will be back with us in a very near future and your interest in perhaps staying in one of our other two additional apartments at Tiba Resort. We look forward having you back with us again and we are honored that you will be one of our returning guests.

Hello, To be quite frank, we have no clue who you are as we have only had two (2) completed bookings from Expedia since October, 2020 with one booking in October 2019 and the next booking in Jan, 2020 and this review is written in March 4, 2020. Both of the clients we have had extensive contact with before, during and after their stay and they were both happy without any complaints. We see most serious on the wrongful allegations that our very unit at Tiba Resort should be in the state that you claim. We will also coordinate your claims with the security staff at Tiba Resort without delay. The claim that you should have received a unit from someone only a third of the size of the original unit (our unit) is very strange as our unit as 38sqm and a third of that is approx. 13sqm and no such unit exists at Tiba Resort. We always take a video before the very check-in and we will be happy to show any interested party these as well. We pride ourselves offering a very affordable holiday rental at very low prices. Again, we take things very seriously when it comest to standard and our units and a problem reported is always handled extremely fast but we really do not recognize ourselves, our the unit that we own, in your description at all but we will launch a full investigation immediately and you are welcome to contact us and we will see to it that all valid complaints will be handed swiftly. We can mention that this very unit has received several bookings elsewhere with good reviews. Unfortunately, we can not link to these here.

We are very disappointed that you experienced that the cleanliness was not up to our usual standard and we ill certainly take that in-house with the cleaning crew which is an outside company which we will now change due to them not being up to our standard. We always take a video before check-in and upon reviewing that video, we can see that they missed putting in the free water bottles and the toilet paper but were equipped with clean linens and towels and looked clean. For that we truly apologize but you should have contacted us immediately as we had extensive contact with you throughout your stay. As with any hotel, guests break things and we fix them fastest possible. In this case, the shower head that was broken was not reported to us but would have been replaced immediately if it were reported to us but we have received no such reports from neither you nor previous guest. But we are glad that we could accommodate your needs with an additional free nights stay so you did not have to move. For the pipes, it is Egypt and the pipes are not EU standards so having several faucets running can cause minor problems if other people in the house also For toiletries, such as soap although we provide washing liquid in the kitchen, etc, we don't provide that as that would be impossible to provide at these low rates that we offer and every individual have their own choice of soap and toiletries. For the location, it is clearly market before you book where it is and, when booking, you accept that location which is of free choice and acceptance. It suites some people while it does not suite others which we understand but the actual location is not something we can do something about and more central locations are much more expensive for a reason. We hope that you give us another chance for your next visit and we will make sure that everything is up to our usual standard and I will personally oversee that everything is as perfect as can be at these low rates.

Thank you Rune for you review and your time to write it. First of all, all the money that you paid for this reservation has been donated to a charity in Hurghada, helping the poor with clothing and food. We find it remarkable that you are giving a review for a place you did not even collect the key and checked in at. We could have caved in and given you the money back, which you requested along with your very clear notification that you would give a very bad review if we did not, as you did not like the location. It is something that we could have done, and avoided a very bad review from you, but we decided against it. We truly love good reviews but we equally love honest bad reviews because that enables us to improve our offering and actual stay for our valued guests. For clarity, we have extremely good reviews on other platforms and around the web. It is a bit to walk into pizzeria, review the pizza as very bad, when you do not even like pizza to begin with. When you book, you choose to accept the location and it is of free will that you book it. A location that is well displayed pre-booking on Expedia, we sent out satellite images showing the exact location two (2) times and Tiba Resort is well represented on all major search engines as well. We did respond to all your inquiries within minutes after sending them and gave you plenty of advise before arriving in Hurghada on where to go, what to do and what to think of. The electricity box is on the wall and well cased and if you would feel the urge to open it, and tamper with it for whatever reason, we are pretty sure that it would constitute a hazard anywhere in the world. We always take a video pre check-in and we did so in your case as well and it shows how clean everything as with any check-in so it is truly remarkable that you found it to be dirty which is, quite frankly, an insult when you did not even check-in and our team in Hurghada are extremely sad to hear such a claim. Yes, there are no natural light in the apartment if you decide to cover the big windows leading out to the balcony with the curtains but that is a choice that you make yourself. The staff at Tiba Resort are always helpful with ordering taxis for all its residents and they are hurt by your claim that they were of no assistance. We are very sad to receive such a review from a person that did not even check-in but we are very happy that we were able to pass on the income to the poor people of Hurghada.

Many thanks Huub for your kind review and we are glad that you enjoy your stay in our top floor holiday rental at Tiba Resort and that you also enjoy the fully equipped kitchenette. We hope to be able to welcome you back to us in the future and the next time that you visit Hurghada.

Many thanks for your very kind review after staying in one of our three holiday rentals at Tiba Resort. It was our pleasure to host you and we hope to be able to welcome you back in a near future again.