Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bob’s Huron stay
Publié le 7 oct. 2024 sur HotelsRoom was adequate and staff was very helpful Breakfast was excellent
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Sara K, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad that you enjoyed the hospitality and the service. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. We are especially happy to share this review with our staff who work hard to ensure that you receive a great experience in service and accommodations. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
You get what you pay for. No issues with staff and appearance deceiving... not clean...dirty sheets, floors,handrails and kids feet were filthy from carpet.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Sara K, Gestion de l’hôtel
Dear Marcy, Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We understand your sentiments, and will take your comments to heart. Allow me to forward your concerns to our management team so they can discuss this with the team. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Room had bed bugs was bit on face chest back legs and arms was moved to another room which then my carry on back had nuts in their was covered in ants
Staff was good they had just bought property couple months ago
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sara K, Gestion de l’hôtel
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The room I had booked, was supposed to be 2 queens. They were clearly two doubles. The entire hotel felt like a sauna and our bathtub looked like it hadn’t been touched in weeks.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Chris P, Gestion de l’hôtel
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
There were ants in the breakfast area by the food,told a guy but he just used a napkin to get some and then wiped his face with the napkin, disgusting..and as soon as you walked into the hotel it smelled, not a good smell either...beds were comfortable, air conditioner was noisy.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sara K, Gestion de l’hôtel
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Don’t like no more
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Chris P, Gestion de l’hôtel
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sara K, Gestion de l’hôtel
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
This hotel is close to Cedar point. The price was very good. The place was clean enough and was in good enough repair. Nothing here was really spectacular but nothing was bad either. Kind of what I would expect at this price point. The one thing that did upset me was that they charged me an extra $10 when I got there. I had already paid through hotels.com. I'm not sure what that was for. Something tells me they weren't supposed to do that. I don't know. I won't stay here again for that reason. But the hotel wasn't bad.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Chris P, Gestion de l’hôtel
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Not bad
Publié le 17 sept. 2024 sur HotelsWas greeted by a father and his 4 month old crying baby at front desk… dont matter just strange, ants coming out of the bath and sink, music until 10h30…can hear people talking in the hallways…. Breakfast was decent, place was very clean, sheets and beds confortable, lots of parking, close to restaurants gaz grocery etc.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sara K, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Chris P, Gestion de l’hôtel
Thank you so much for the wonderful rating, David!It's rewarding to learn that we exceeded your expectations. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
