Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
5 star, really ?
Publié le 31 janv. 2024 sur HotelsDisappointing experience.
When checking in, I had asked if our room was ready as per our specific requirements. I was repeatedly told it was ready only to find that it wasn’t when we got to the room. It took over an hour to get this done.
We were not advised there was a wedding taking place the day we arrived. The loud music went on till 12:30 am and we had one of the closest rooms to the wedding despite only 15% occupancy. We couldn’t sleep until it all finished which was quite late.
We also had to get the plumber twice since the toilet wasn’t flushing and there was running water.
Felt more like a 3 start than a 5 star resort.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank , Gestion de l’hôtel
Dear Guest,We sincerely apologize for the shortcomings from our end which led to an unpleasant experience during our recent stay with us. We take pride in providing exceptional customer service and to see the feedback shared by you is not something that happens every day and we deeply regret the inconvenience caused to you. Please be assured that your feedback has been taken very seriously and is being actioned as we speak. We would like to assure you that we will turn around your experience and request you to consider us for your next visit to Hyderabad.Once again thank you for sharing your feedback and our sincere apologies for this experienceBest regards,Anil Sashank MylavarapuAssistant Manager RevenueGolkonda Resorts & Spa Gandipet Hyderabad – 500075
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 20 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 7 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 5 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology that your experience this time was not up to expectation at both ends. Your comment has been forwarded to the concerned managers to take the necessary action. The entire team is looking forward to the pleasure of welcoming you back very soon.Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 29 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology that your experience this time was not up to expectation at both ends. Your comment has been forwarded to the concerned managers to take the necessary action. The entire team is looking forward to the pleasure of welcoming you back very soon.Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 9 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 21 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 17 oct. 2021 sur Expedia
Well maintained properties, cosy & comfortable in the midst of lush green land scape.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
par un voyageur
Publié le 17 oct. 2021 sur Expedia
Well maintained. Lush green landscape.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Anil Sashank, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
