Note fondée sur 190 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Brillant customer service
Publié le 18 sept. 2023 sur HotelsExceptional quality of the staff and the customer service!
Thank you
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Megha Shaw, Gestion de l’hôtel
Dear Mr. Philippe,We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Megha ShawGuest Experience Manager
par un voyageur de Decatur
Publié le 15 sept. 2024 sur Expedia
Cold shower in the morning. Should not take 5 hours to get a new room. Electrical outlets deficient in both rooms, dangerous. Excellent breakfast.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Muskan Niroula, Gestion de l’hôtel
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced with the cold shower and the delay in moving you to a new room. This is not the standard of service we aim to provide, and we are investigating the matter to prevent similar issues in the future.Dear BernardYour concern regarding the electrical outlets has been noted, and we are taking immediate steps to address this to ensure the safety and comfort of our guests. On a positive note, we’re pleased to hear that you enjoyed the breakfast.We truly appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience during your next visit.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Shyama Maity, Gestion de l’hôtel
Dear HariThank you for sharing your experience with us. We are truly sorry to hear that your stay fell short of expectations. Your feedback is invaluable, and we are already working with our team to address the concerns you mentioned.We would love the opportunity to make it right during your next visit. Please feel free to reach out to us directly so we can ensure a more enjoyable experience. Your satisfaction is our priority, and we hope to have the chance to welcome you back soon.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Shyama Maity, Gestion de l’hôtel
Dear GuestThank you for taking the time to share your feedback. While we're glad to see that certain aspects of your stay were satisfactory, we understand there’s room for improvement to fully meet your expectations.Your comments are valuable to us, and we’ll work closely with our team to address the areas where we fell short. We hope to have the pleasure of welcoming you back in the future and providing an even better experience.
par un voyageur
Publié le 31 août 2024 sur Expedia
Very kind staff, clean facility, convenient access.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Shyama Maity, Gestion de l’hôtel
Dear Mr LeeThank you for your kind words! We’re thrilled to hear that you enjoyed our staff's hospitality, the cleanliness of our facilities, and the convenience of our location. Your positive feedback means a lot to us, and we look forward to welcoming you back soon.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Muskan Niroula, Gestion de l’hôtel
Thank you so much for your wonderful feedback! We’re thrilled to know that your experience with us exceeded your expectations.Your satisfaction is our top priority, and it’s great to hear that your stay was exceptional. We truly appreciate your kind words and look forward to welcoming you back for another outstanding stay.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Pinky Pakma., Gestion de l’hôtel
Dear Mr. Ganesh,We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pinky PakmaGuest Relations.
par un voyageur
편안한 숙박
Publié le 6 août 2024 sur Hotels아침식사가 맛있었습니다.
친절한 직원들, 청결한 호텔.
밤에 야외수영장이 멋집니다.
밤에 조금 시끄러웠어요.
Commentaires de Gestion de l’hôtel
12 août 2024 par Pinky Pakma., Gestion de l’hôtel
Dear Mr. Anonymous, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pinky Pakma Guest Relation.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Pinky Pakma, Gestion de l’hôtel
Dear Mr. Mohamad, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pinky Pakma Guest Relation.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Problem with speaking with language. Security staff is speaking Hindi only either they need speak in English and local language to understand.and even they are not calling who knows English speaking.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Pem Droma, Gestion de l’hôtel
Dear Mr. Vaidya,Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pem DromaAM Guest Experience
