Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ibiza belle vue
Publié le 31 août 2023 sur HomeAwayProblème d’eau finalement résolu
Commentaires de Gestion de l’hôtel
1 sept. 2023 par VrboOwner, Gestion de l’hôtel
thanks a lot to you!, it was a placer having you in the villa and giving you all our suport, all best
par un voyageur
Amazing trip to ibiza
Publié le 12 juin 2023 sur HomeAwayThe house is amazing, the view is magical, rooms are spacious, beautiful and the communication with the owner was great !
Thank you for this beautiful trip
Commentaires de Gestion de l’hôtel
13 juin 2023 par VrboOwner, Gestion de l’hôtel
ines, thanks a lot for staying with us! it was a palcer!
par un voyageur
STAY AWAY!!!!
Publié le 20 sept. 2024 sur HomeAway
Upon arrival at 6 p.m., my friends and I found the house in horrific condition— a bug infestation, blood stains on the couch, debris in the yard, no linens on the beds, dirty dishes, and a filthy floor. We documented these problems and have footage of both the maintenance worker and cleaners confirming that these issues were not new. Also begging us not to document the problems in fear of getting in trouble by "the boss”.
Antonio's response to our request for a one-night refund and proper cleaning was dismissive. After 14 hours of travel, we were forced to leave and the house was not properly prepared until 9 p.m.
The bug infestation persisted no matter how many times we cleaned, we also had no water on in the house to wash or bathe until 10 a.m. the next day and such severe electrical issues that we could not use any of the appliances in the kitchen to prepare food.
Moreover, the infinity pool was in a poor state, lacking sufficient water and with broken tiles. Eventually we were forced to find a new home to stay and had to front the costs in the hopes of a full refund from Vrbo.
I am concerned about how this property was approved on the VRBO platform. We are still waiting for refund and compensation for the inconvenience and additional expenses incurred.
Antonio was completely dishonest, extremely condescending, manipulative, evasive and unwilling to help the situation.Make sure to read all past reviews. You will see these are not new complaints..
Commentaires de Gestion de l’hôtel
3 oct. 2024 par VrboOwner, Gestion de l’hôtel
Serena , I am very sorry to see these falses report. We treat to give you all our support from the first second but your only intention from the beginning was to cancel asking last
Second with full Refound for the rental of the house becouse you ad an accident and broke your leg. As you know cancellation was not refundable but in any case graying to help you we did Refound you almost 70% of the stay traying to help you find another villa with not stairs and closer to ibiza . We wanted the best for you and we did support you from the first second but Lying and saying things that are not true does not give you the right to discredit a house that has nothing to do with what you say and where so many families have enjoyed magical and wonderful stays. With all respect doing false reviews and treating the people the way you do is not correct , treats like you did and act like you did is not honest , but belive is your way . send you all best for future stays
par un voyageur
Lovely
Publié le 23 août 2024 sur HomeAwayThe pool was lovely and a quiet retreat from the hustle and bustle of the bigger tourist areas. The view was spectacular.
Commentaires de Gestion de l’hôtel
25 août 2024 par VrboOwner, Gestion de l’hôtel
thanks a lot! We loved having you in our home! Welcoem anytime!
par un voyageur
Awesome villa, top holiday
Publié le 29 juill. 2024 sur HomeAwayWe were a group of 8 friends goung forma a holiday in Ibiza , we are do happy to find these awesome villa with these amaixing su set vires. Pleanty space, big rooms, clean, and perfect deporte and service from the owrner. We lo es these villa, web web 5 times in Ibiza and these was definetly the best of our stay. We want yo come back sion
Commentaires de Gestion de l’hôtel
29 juill. 2024 par VrboOwner, Gestion de l’hôtel
we loved having you and your friends in our home! We love when you love the stay . We love what we do
par un voyageur
Incredible as advertised excellent
Publié le 22 juill. 2024 sur HomeAwayBearifull hime, top service, beatifull setting, wonderfull propety, smaizing views, big clean luxury rooms, very wide living room , lovely infinity room, owrnerhelp with everything he gived us early complementsry arrival all was perfect, we will come back for sure
Commentaires de Gestion de l’hôtel
22 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thanks for choose our home !! We loved you choose our home ! Welcome back !
par un voyageur
Incredible place, incredible views.
Publié le 6 juill. 2024 sur HomeAwayWe decided the villa probably had the best view in Ibiza. The sunset was absolutely beautiful every night. Communication with the owner and property manager was fantastic. Extremely comfortable and luxurious. We will definitely be back!
Commentaires de Gestion de l’hôtel
8 juill. 2024 par VrboOwner, Gestion de l’hôtel
Sadie,
It was really a big placer to have you and your family in our home!, we loved you and hope you can came back againg, thanks a lot for selecting us as yoru summer family holiday villa, welcome back anytime
par un voyageur
Estancia de 10
Publié le 3 juill. 2024 sur HomeAwayBuena casa en entorno privilegiado! Atención de 10. Volveremos
Commentaires de Gestion de l’hôtel
5 juill. 2024 par VrboOwner, Gestion de l’hôtel
un placer de tneros en la casa, bienvenidos cuando querais
par un voyageur
Bienvenidos al norte!
Publié le 28 juin 2024 sur HomeAwayUnos días maravilloso en la Casa del Mar, en el norte de la isla, donde las puestas de sol son maravillosas desde la piscina, y la desconexión es total!
Commentaires de Gestion de l’hôtel
30 juin 2024 par VrboOwner, Gestion de l’hôtel
thanks so much for staying with us! We are so happy you loved the house, and we will be happy to welcoem you back anytime!. thanks a lot
par un voyageur
Amazing villa, stunning views, but it needs some love
Publié le 6 mai 2024 sur HomeAwayI think we were the first people to rent the place after the winter because it smelled really damp when we arrived, this got better over the week as we aired it out. We rented it for work with colleagues so internet was important, it was stable at best and none of our phones had connection at the location so we needed every bit of WiFi that we could use. There was no WiFi anywhere outside of the main living room, in the garden, in the bedrooms or around the pool you are completely without internet. Lot of small things were broken or a bit dirty, toilet seats, showers that maintained hot water for only a few minutes, a bedroom that we didn't use because of a bad smell. Most things could be solved in a day of maintenance work and you'd have an amazing villa with even better views over the Mediterranean with beautiful sunsets every night.
Commentaires de Gestion de l’hôtel
6 mai 2024 par VrboOwner, Gestion de l’hôtel
Thanks a lot for choosing our villa!, Sorry for the littel issues you fidn in the villa, wich are solved all now! We are sorry, it was raining all week and the humedity and the wether was not good, so many of the probelms like internet happends becouse the rainin. Sorry about these inconvenience. OUr staff did take care already about theser and we hope next tiem you came back you will love the stay as usually everyone daes!
Thanks a lot for your coments wich help us improve the sercice, Sincerelly
