Ratings based on 566 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Angelique, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Jaime Sierra, Duty Resort Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
I had a good holiday here with friends. There is a fantastic variety of food to choose from at the buffet, catering really well for adults and child. My only niggle was that the breakfast glasses weren’t particularly clean and the shower head in my room wouldn’t stay up so had to hold it to wash.
Other than this it was great
Comment from Hotel Management
Aug. 22, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Katy Elizabeth, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you enjoyed the variety of food and our catering options for both adults and children, showcasing the dedication of our culinary team to provide a delightful dining experience.However, we apologize for the inconvenience you encountered with the cleanliness of the breakfast glasses and the functionality of the shower head in your room. We strive to maintain the highest standards of cleanliness and room amenities, and it appears we fell short in these areas during your stay. We will follow up on this with our team.Nonetheless, we are pleased that these issues did not significantly detract from your overall experience with us. We take pride in our recently renovated rooms, designed to offer comfort and relaxation with a modern decor that reflects the vibrant spirit of Ibiza.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Jaime Sierra, Duty Resort Manager
by A traveller
Posted Aug. 16, 2024 on Expedia
There was nothing that was terribly bad, it was just very average and a bit disappointing for the price.
Rooms were average; the balcony overlooked a gravel rooftop. Pull out sofa bed was uncomfortable.
Minibar contained a few cans of soft drink and water and one packet of almonds.
Quite often there was a sewerage smell in the bathroom, metal trims around bath jets were falling off. Shampoo/handwash containers all had old labels that were looking worse for wear. Hallways had old dirty looking carpets, stairwells were a bit grubby.
Rooms are poorly sound insulated so you’re able to hear other people’s alarms going off in the morning/ children crying etc.
Food in the buffet was fine.
Around the pool area the cocktails/mocktails could have been better. All pre mixed, no fresh ingredients etc.
Staff in the buffet restaurant and bars were friendly and helpful.
Reception staff seemed less friendly / forthcoming with help.
No assistance was offered to take our suitcases to our room. This was difficult as there are some stairs before you can access the lift.
I had hoped it would be of a higher standard all round.
Comment from Hotel Management
Aug. 18, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Laura,We appreciate that you took the time to share your experience with us.We are delighted that you found our buffet and bar staff to be friendly and helpful, which reflects the high level of service we strive to offer.We regret to hear that your stay did not fully meet your expectations. Our aim is to provide a restful environment, and we apologize if the soundproofing in the rooms was not adequate during your stay. We also sincerely apologize for the discomfort caused by the sofa bed and the view from your balcony. Additionally, we are concerned to learn about the odor you experienced in the bathroom and the state of the bathroom fittings. Please know that we take the maintenance and cleanliness of our facilities very seriously, and your comments have been noted for immediate attention. We also regret that the level of assistance at reception and with your luggage did not meet your expectations. We will follow up on this with our team.We hope you were able to appreciate our prime location in Playa d’en Bossa, just steps away from the beautiful beach and within easy reach of Ibiza's vibrant nightlife.We hope that we may have the opportunity to welcome you back in the future.Best regards,Jaime Sierra, Duty Resort Manager
by A traveller
Never want to wish this hell of the hotel on anyon
Posted Aug. 12, 2024 on HotelsOh boy. Terrifying does not describe this property. First off if you have paid in full before checking your room, you are trapped in jail. They keep you hostage or you have to forget about your money. All inclusive means you eat at the buffet because the other three restaurants are always booked two weeks in advance or at least that’s what I was told. Dirty, boring food and drinks. Every staff just touches the food without wearing a glove. I saw the server picking up the bread off the floor and putting it back in the basket . So close to the airport you hear every take off and can just walk to the runway. No entertainment you want to listen to. Feels like a family backyard get together. Busy as hell and dirty pools. I have ear and eye infections right after the pool. I had no AC for two full days in my room and technician came and said he can’t fix it. I left my room on the day of check out at 8 in the morning even though my flight wasn’t til2:30 because I couldn’t handle 105 degrees on my room. Management is at the level where you feel like a child being punished by them. I wouldn’t recommend this place for anyone unless you are not well traveled and it’s your first time traveling abroad or all totally coming from a different planet. Two stars is more than enough for this property which isn’t cheap at all.
Comment from Hotel Management
Sep. 7, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Saman,Thank you for sharing your review.We are truly sorry to hear that your stay at Grand Palladium White Island Resort & Spa was not up to the high standards we strive to uphold. We understand how important a comfortable and enjoyable hotel experience is, and we apologize if we did not meet your expectations in several areas, including dining options and room amenities. Our aim is to provide a wide variety of culinary experiences, and we regret to hear that you felt limited in your dining choices. We usually receive compliments on our freshly prepared, diverse buffet and a la carte restaurants, which we strive to keep available for all guests, and your feedback will prompt us to review our booking system to ensure it is as accessible and efficient as possible.Furthermore, our proximity to the airport is often valued by our guests for convenience, but we understand that this can be a concern for some, and we apologize if this caused any disturbance during your stay. Additionally, we emphasize the cleanliness and upkeep of our pools very strictly, so your comments are concerning to us. As for the issues with the air conditioning in your room, we apologize for the discomfort this caused and we will work with our maintenance team to ensure that such inconveniences are dealt with more efficiently in the future.Finally, we are sorry that our quality of service did not meet your expectations and are reviewing your comments with our team in order to improve our service. We constantly aim to deliver a high level of hospitality and regret that we fell short in this instance.We hope you will consider staying with us again for a more enjoyable experience. Best regards,Jaime Sierra, Duty Resort Manager
by A traveller
Posted Aug. 11, 2024 on Expedia
Never again!
Comment from Hotel Management
Aug. 13, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Semira,We are grateful for your feedback.Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about this. The comfort and satisfaction of our guests are of the utmost importance to us, and we are always open to candid feedback and suggestions for improvement.We hope that you will consider staying with us again, so we may have the chance to provide you with the quality stay you deserve.Warm regards,Jaime Sierra, Duty Resort Manager
by A traveller
Posted Aug. 7, 2024 on Expedia
This property is not a 5 star, it is more 3 star. We stayed for 6 nights. For the amount of money I paid I expected better rooms and better quality of bedding and better overall facilities and ameneties. The hallways were carpet and not vacuumed or cleaned on our walk to our room. The food at the buffet was decent. Good selection and good service. It didn't blow us away though. The main resort was already built in one section and the section we stayed in was later built and added. As a result it was really far to walk to the ameneties. There was a big bridge and lots of waking. However, we later realized it wasn't even worth the walk. The spa was disappointing, again it was more 3 star as well as the nightly shows. The were very basic and dodgy. We left the resort every night bc there wasn't decent entertainment. My kids wanted to play basketball in the courts but they didn't have balls!! The tennis rackets were sticky. The resort is on bossa beach. It was a very nice beach however, the hotel didn't have a private section. So it was a public beach and you had to open the gate to get to it. The pools were very over crowded. We didn't even use the pool and spent more time on the beach. The resort was lively with good ambience and a good mix of people, however, for the money we paid, this was not a 5 star resort. The amenties are not up to par. For example the bathrooms in the lobby didn't have soap and the bin required you to lift the top.Overall it was fine,not great
Comment from Hotel Management
Aug. 18, 2024 by The Management, Hotel Management
Dear Haissam,Thank you for sharing feedback concerning your recent stay.We are pleased that you found the ambience of our resort lively and enjoyed the mix of people during your stay. However, we are sorry that some aspects of your visit did not meet your expectations. We understand that the distance between the facilities was not ideal for you and we apologise for any inconvenience this caused. Furthermore, we regret to hear that the spa and nightly shows did not live up to the five-star experience you were anticipating. Our aim is to provide a diverse range of entertainment options and we are disheartened to know that we did not meet this mark for you. Regarding the cleanliness of the hallways, we take pride in maintaining our premises and will ensure that our housekeeping team is reminded of our high standards. We are also concerned to hear about your experience with the tennis rackets and the availability of basketballs; we will certainly review our equipment maintenance processes. We are committed to providing a high-quality experience for all our guests, and we take all feedback seriously as it helps us to enhance our services.Nevertheless, we are delighted that the beach provided a more enjoyable aspect of your stay. Our resort's proximity to Playa d'en Bossa is something many guests find appealing, and we are glad you could enjoy this feature of our location.We hope we will have the opportunity to see you again in the future. Best regards,Jaime Sierra, Duty Resort Manager
by A traveller
Posted Aug. 6, 2024 on Expedia
Perfect for a family holiday
Comment from Hotel Management
Aug. 7, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Mike,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Jaime Sierra, Duty Resort Manager
by A traveller
Posted Aug. 6, 2024 on Expedia
The hotel was great. The only faults are the quality of food is very average and Very hard to book into any of the al a carte restaurants. We tried to book for our group on the day of arrival and were told everything was booked out for next 6 days so we only had the buffet option. We ended up showing up to one of the restaurants to try our luck one of the nights and the restaurant was empty so we got a table. But very frustrating that we couldn’t book. Same goes with the pool chairs. Everyone gets down early and puts their towel down then takes off for the day. Then to return in the afternoon to use the chairs they saved. Meanwhile people that are wanting to use the pool can’t get a chair.
The drinks are either very sweet or real bottom shelf bad tasting alcohol. Makes it hard to drink the all day package.
Comment from Hotel Management
Aug. 7, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Kylie, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our hotel to be great and appreciated the cleanliness of our rooms and the level of service provided by our team. It is always our top priority to ensure that our guests have a comfortable and enjoyable stay, surrounded by the chic and modern decor of our recently renovated rooms.We apologize for certain aspects of your stay falling short of your expectations. We understand the frustration that may arise when dining preferences cannot be accommodated, and we appreciate the effort you made to dine at one of our à la carte restaurants. Please know that we do take reservations to ensure a smooth and organized dining experience, and we regret any oversight that may have occurred in this process. Additionally, we recognize the importance of having access to poolside loungers and are examining ways to optimize this amenity for all our guests. Regarding the beverages served, we aim to cater to a wide range of tastes, and we regret that they did not align with your preferences. We value your input and will consider it as we continuously improve our offerings. Lastly, we aim to provide top-notch amenities in all our rooms, and we're sorry to hear that the room amenities did not meet your standards.Nonetheless, we are pleased that our service made a positive impact on your stay. Our staff strives to offer attentive and friendly service to all our guests, and it's rewarding to know this was a highlight for you. The location of our resort, just a short walk from the vibrant Playa d'en Bossa beach and close to Ibiza airport, is indeed one of our most appreciated features, and we're glad you could enjoy the convenience it offers.We hope to welcome you back. Best wishes,Jaime Sierra, Duty Resort Manager
by A traveller
Posted Aug. 3, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Muchas gracias por su excelente valoración sobre Grand Palladium White Island Resort & Spa.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Jaime Sierra, Duty Resort Manager
by A traveller from London
Posted Jul. 23, 2024 on Expedia
Great all inclusive resort!
Comment from Hotel Management
Jul. 27, 2024 by Jaime Sierra, Duty Resort Manager, Hotel Management
Dear Jae,Thank you for such a great review.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.We look forward to a return visit from you in the future.Best wishes,Jaime Sierra, Duty Resort Manager
