Avis azuLine Hotel Galfi

Dear Cedrick,Thank you for your kind review.We are very grateful of your constructive feedback and ensure that our hotel will continue with its renovation in order to guarantee a supreme experience to all of our guests.We truly hope we will be able to welcoming you soon.Kind Regards,AlejandraHotel Manager

Dear Valentin,Thank you for taking the time to share your experience with us.I was glad to read that you appreciated our dedicated staff services and the variety and quality of our delicious breakfast.On the other hand, I was sorry to learn that you experienced disturbance due to the noise and also inconveniences due to maintenance failures. Please be ensured that we have promptly addressed your comments to the appropriate department for immediate action.Thank you once again for taking the time to leave such important feedback and I really hope you will give us an opportunity to welcome you back for a vastly improved experience. Kind regards,Alejandra Galindo TorresHotel Manager

Dear Nelly,Thank you for taking the time to share your experience with us.We are well aware of the disappointments you report here as we spoke several times together, including meetings with our Hotel owners. First of all, we are sorry to read that you were not able to use the television for some days of your stay. As we explained many times, we experienced a problem with the general antenna and it took us a couple of days to have the external provider come and fix it. Even though this should not happen at all and is a failure in the service we aim to provide, for which we apologized many times, we offered you a discount for the disruption.Furthermore, we would like to state that our Maintenance team was in your room several times to check the inconvenience with the smell you reported. Even though we offered a room move, you refused to do so, stating you wanted to leave earlier. It was also difficult for our staff to enter in the room as you had the do not disturb sign at all time and refused for housekeeping to clean, as you preferred to do it yourself. As a matter of fact, we also would like to report that after your departure the room could not be sold for a couple of days as the smell of cigarettes and tobacco was very strong and we had to make special treatments to make it go away.Lastly, I would like to say that I can certainly empathize with your disappointment with regards to your expectations, however it was very difficult for our staff to offer resolutions as you demanded and accepted only a discount to make it right. That said, we trust that you will certainly understand that we also have to defend our reputation online following your comment, since you mentioned several times you had a hotel of your own. We also have a version of the story where the entire hotel staff treated you and your husband with attention, respect and patience, trying to make it right and listening to your requests at all time.Thank you again and we remain at full disposal in case any further assistance is required.Kind Regards,AlejandraHotel Manager

Dear Oscar, Thank you for sharing your comments regarding your recent experience at Hotel Galfi.It is always encouraging to hear positive feedback and contributing to deliver a great guest experience.On the other hand, I will certainly share your constructive feedback regarding the Air/Con with the hotel team in order to keep improving where needed.We hope to have the opportunity to welcoming you back very soon, in the meantime myself and the entire team remain at full disposal.Sincerely,Alejandra Hotel Manager

Dear Holly,Thank you so much for this amazing 5 star review!We truly hope we will be able to welcoming you back soon.Kind Regards,AlejandraHotel Manager