Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Decevant avec rapport qualite prix intéressant
Publié le 4 août 2024 sur HotelsAccueil niquel, un hotel plutot bien positionné geographiquement a proximite de la mer et des clubs et boite de nuits, je vais commencer par le negatif: concernant l'hotel les services compris dans l'hotels laissent a desirer avec un all inclusive MOYEN, toutes les boissons ne sont pas comprise dans le service, de plus nous sommes obliger de payer une bouteille d'eau ou autre pour pouvoir se desalterer, ce que je trouve honteux 2.80€ pour 33cl, niveau animation aucune proportion, hormis les demarcheurs de summer rocks qui viennenr vous harceler toute la journee a plusieurs reprises jusqu'a l'enervement, au niveau des chambres, elle sont assez petites mais suffisantes, concernant le repas: il y avais pas mal de choix au niveau des repas seul autre problemes la nourriture tres souvent tiède voir froide ...
Concenant les points positifs, la reactivite de la réception apres les divers problemes rencontré la reception a su reparer les probleme de pression avec la douche, les membres de l'equipe de la réception et du bar sont tres gentils, les coctails qui sont gratuit sont vraiment bon et la nourriture n'es pas mauvaises mais froide...
Bilan plutot decevant de l'hotel 3/5 je suis encore gentil sur la note !
Commentaires de Gestion de l’hôtel
10 août 2024 par Uarda G. Guest Experience, Gestion de l’hôtel
Dear Alex,Although we sincerely regret your disappointment with your stay in our Vibra Mare Nostrum, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. In relation to the all-inclusive YES It includes all drinks: types of tequila (silver and gold), types of rum (silver, gold and coconut), gin, vodka, whisky, vermouth, bitter... soft drinks NOT bottled, tonic and water. Draft beers (with, without alcohol and shandy), wines, sangria, liqueurs (with and without alcohol), coffees, infusions and teas. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Uarda G. Guest Experience, Gestion de l’hôtel
Dear Faten,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Vibra Mare Nostrum was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best Regards,
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Uarda G. Guest Experience, Gestion de l’hôtel
Dear Juliette,We were very disappointed to see your feedback on your experience at our Vibra Mare Nostrum hotel, although unfortunately an apology will not change the outcome of your experience on this occasion, please believe we offer it in all sincerity. Best Regards,
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juin 2024 par Uarda G. Guest Experience, Gestion de l’hôtel
Dear Laetitia,We would like to thank you for your preference in selecting our Vibra Mare Nostrum hotel for your holidays in Ibiza, as well as for taking the time to score your recent visit.We hope to see you again at Mare Nostrum.
par un voyageur
food quality was below average, staff’s unfriendly
Publié le 25 mai 2024 sur HotelsWaiting 1 hour to check in coz our room was not ready, my room was clean and comfortable, the hallways were quite the opposite – dirty and unkempt. The food left much to be desired, lacking in quality and flavor. Worse restaurants ever! Additionally, the staff were not friendly or helpful, which was disappointing and detracted from my overall stay. I expected better service and amenities for the price.”
Commentaires de Gestion de l’hôtel
31 mai 2024 par Uarda G. Guest Experience, Gestion de l’hôtel
Dear Pezhman,We would like to thank you for your preference in selecting our Vibra Mare Nostrum hotel for your holidays in Ibiza, as well as for taking the time to score your recent visit.First of all, we are shocked to read your comment about the cleanliness in the corridors, as this is one of our priorities in our daily cleaning plan. We will take your comment very seriously and apologise if this exceptional situation did not reflect our standards. Anyway, we are glad that your room was perfectly clean. Secondly, we have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope to see you again at Mare Nostrum.
par un voyageur
Ne recommande pas
Publié le 8 mai 2024 sur HotelsHôtel très moyen, chambre avec pas de choses défectueuses, ménages très moyen. Très bruyant. Je ne recommande pas, rapport qualité / prix pas bon
Commentaires de Gestion de l’hôtel
31 mai 2024 par Uarda G. Guest Experience, Gestion de l’hôtel
Dear Anthony,We were very disappointed to see your feedback on your experience at our Vibra Mare Nostrum hotel, although unfortunately an apology will not change the outcome of your experience on this occasion, please believe we offer it in all sincerity. On the other hand, Im also disappointed to read the disturbances caused by other guests. Had you informed a member of our Reception team I am certain this problem would have been rectified for you.We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be.
par un voyageur
Publié le 3 mai 2024 sur Hotels
Hôtel super hôtel bien placé très propre et le service au top seul bémol la salle de sport machine inutilisable
Commentaires de Gestion de l’hôtel
24 mai 2024 par Uarda G. Guest Experience, Gestion de l’hôtel
Dear Emilie,We greatly appreciate the time you spent to review your recent experience in our hotel, at Vibra Mare Nostrum we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We hope to see you soon so we may welcome you with our best smile and make you feel at home.
par un voyageur
Publié le 26 juill. 2023 sur Expedia
Excellent hôtel, j y retournerai pour un prochain très bonne situation excellent repas .
par un voyageur
Publié le 28 juin 2023 sur Hotels
par un voyageur
Publié le 28 juin 2023 sur Expedia
