Ratings based on 285 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 13, 2024 on Hotels
Comment from Hotel Management
May 15, 2024 by Tihomir Radkov , Hotel Management
Dear David,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.
by A traveller
Posted May 7, 2024 on Expedia
Comment from Hotel Management
Jul. 1, 2024 by Tihomir Radoslavov Radkov , Hotel Management
Nos gustaría aprovechar esta oportunidad para darle las gracias por elegirnos para su estancia en Ibiza así como por tomarse el tiempo de enviarnos sus comentarios.
by A traveller
Posted Jul. 10, 2023 on Expedia
THIS IS NOT A 4 STAR HOTEL. DONT STAY HERE. First of all this is a 2 star hotel at best. Let’s start with the rooms. They are tiny. The towels are so cheap feeling they don’t even dry you. The pillows are terrible. There’s one type of soap in the shower and it’s disgusting so if you do stay here bring soap. They charge so much for the lowest quality service and experience. ALSO! DONT LEAVE STUFF IN LUGGAGE ROOM! Two pairs of my shoes were stolen from there and the staff didn’t help to find it, didn’t seem to care, and I suspect they were the ones who took it. They have no security for the luggage room when so many valuables are left there. The food here is disgusting and place is overall gross. Adults only place but there’s a 11pm bedtime in Ibiza. Joke of a place. 0/10. Stay anywhere else. You will find better for a better price. Ew I’m honestly disgusted.
Comment from Hotel Management
Jul. 18, 2023 by Management, Hotel Management
First of all, we would like to thank you for sharing your feedback about your stay with us. We regret all the negative comments you mentioned about the room and amenities. We would have liked to know about them during your stay, to have had a record of them, to have had the opportunity to address them and to have been in time to check with you if everything was sorted out.With regard to the trainers left overnight in our luggage room, as we explained to you, we were not even aware that they were there. That does not make us any less regretful that they are missing. Finally, we are still waiting for the information we requested and need from you in order to be able to proceed with this matter as we agreed on the day of your departure at check out.Please contact us so that we can resolve this matter.If you wish, to speed up the process, we can continue this conversation privately if you prefer. You can send us the requested documentation to our email recepcion.greco@sandos.com
by A traveller
Posted May 31, 2023 on Hotels
Comment from Hotel Management
Jun. 8, 2023 by J.C.F., Hotel Management
Thank you very much. We look forward to welcoming you again soon.
by A traveller
Posted Aug. 21, 2022 on Expedia
The room was nice and clean. Some common areas particularly pool bar we not clean
Comment from Hotel Management
Aug. 22, 2022 by Management Team, Hotel Management
Thanks for your feedback. Maybe it has something to do with the mud rain a few days ago, which is always hard to get everything back in order. We apologize for that.
by A traveller
Posted Aug. 7, 2022 on Expedia
Not a four star… all inclusive is an option but they don’t tell you until after check in. Food is mediocre. I’d stay elsewhere.
Comment from Hotel Management
Aug. 9, 2022 by Management Team, Hotel Management
We are sorry that the stay was not to your liking. We will keep working to improve.
by A traveller
Posted Jul. 9, 2022 on Expedia
The staff are very professional.
Comment from Hotel Management
Jul. 15, 2022 by The Management, Hotel Management
Many thanks for your rating. We are very proud of our team !!!!
by A traveller
Posted Jul. 1, 2022 on Expedia
It was terrible. I am so disappointed about it, I don’t recommend it to young people especially. The only only good thing was the Chef Cheikh and Mister Saleck that made our trip better by taking good care of us by their professionalism and their welcoming attitude. The other staffs were rude and not friendly. The room that we had was terrible extremely small (not like the pictures) but it was cleaned regularly. The room really shocked us. The place of the hotel is really far from everything we had to rent a car because we didnt wan’t to stay too much at the hotel because it’s too small and we were not comfortable from the looks of other clients : since we were young and different than the other clients (we were not white). I’m so disappointed I was not expecting this experience. Also, the food was not good and not adjustable to everybody.
Comment from Hotel Management
Jul. 2, 2022 by The Management., Hotel Management
We are sorry that your stay was so unpleasant.
When it comes to being away from it all, as you'll understand we can't help on that.
The room that you had, 20 m2 and a terrace of 4.5 m2 and this is close to the average in Europe for a double room and is the one that you see in the pictures.
Regarding feeling different, we are deeply sorry that you felt this way, and I apologize on behalf of all the staff if at any time the attitude or behavior of any of them may have been offensive. I can assure you that the complaints received in this hotel for this concept in the last 10 years have been really few or close to none.
All in all, we are sorry for your disappointment and I hope that your bad experience does not make you desist from visiting Ibiza again.
by A traveller
Posted Jun. 20, 2022 on Expedia
by A traveller
Posted Jun. 15, 2022 on Expedia
The staff and service were excellent! Thank you all for making our stay tan amena!
Comment from Hotel Management
Jun. 16, 2022 by The Management, Hotel Management
Many thanks for your rating and nice comments. Come back soon!!!
