Ratings based on 923 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 30, 2024
Everything
Comment from Hotel Management
Sep. 30, 2024 by GM, Hotel Management
Thank you for your 5/5 review! We're thrilled to hear that everything was good during your stay with us. If there's anything else we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you back to Home2 Suites Idaho Falls soon! Safe travels!
by A traveller
Pathetic stay
Posted Aug. 24, 2024 on HotelsWorst experience on road trip. Worst bedding. Pull out bed was worst to sleep on as we had no choice. Could feel the springs on the back. Can’t even take a turn and the noise of springs. Terrible pocket door in the washroom. Couldn’t close all the way and if you did, could break your fingers. Complained to front desk but nothing happened. Pathetic service all around for the money they charge for one night stay.
Never staying there again.
Comment from Hotel Management
Aug. 28, 2024 by GM, Hotel Management
We are deeply sorry to hear about your recent experience at our hotel. It’s disheartening to learn that your stay fell short of expectations, especially regarding the bedding and the issues with the pull-out bed and washroom door. Please know that we take your concerns seriously and will address these issues with our team immediately to prevent similar occurrences in the future. We sincerely apologize for any inconvenience you faced and regret that we were unable to resolve your concerns during your stay. Your feedback is invaluable as we work to improve our service.
by A traveller
Posted Aug. 18, 2024 on Expedia
So great to stay!
Comment from Hotel Management
Aug. 19, 2024 by GM, Hotel Management
Thank you for your kind words! It was a pleasure to have you, and we're glad you enjoyed your time with us!
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by GM, Hotel Management
Thank you for taking the time to leave a review, we're delighted to hear you enjoyed your stay!
by A traveller
Posted Aug. 16, 2024 on Expedia
Comment from Hotel Management
Aug. 18, 2024 by GM, Hotel Management
Thank you for taking the time to leave a review! Your feedback is important to us and helps us to improve the quality of all our guests' stays. If you have any comments or suggestions on how we could make your next stay even better, feel free to let us know!
by A traveller
Posted Aug. 12, 2024 on Expedia
I think the pool had too much chlorine please check levels. Everything else was amazing. We will definitely stay again.
Comment from Hotel Management
Aug. 13, 2024 by GM, Hotel Management
Thank you for your wonderful review and for bringing the pool's chlorine level to our attention. We'll make sure our maintenance team checks and adjusts it as needed. We're thrilled to hear that everything else was amazing during your stay, and we look forward to welcoming you back to Home2 Suites by Hilton Idaho Falls soon! Safe travels!
by A traveller
Posted Aug. 12, 2024 on Expedia
Liked the breakfast, size of rooms, full kitchen. Didn’t like cobwebs, more geared towards business travelers than a family trip.
Comment from Hotel Management
Aug. 13, 2024 by GM, Hotel Management
Thank you for sharing your feedback about your recent stay at Home2 Suites by Hilton Idaho Falls. We're glad to hear you enjoyed our breakfast, spacious rooms, and the convenience of the full kitchen.We apologize for the cobwebs you encountered and will address this with our housekeeping team to ensure it doesn't happen again. We understand that our hotel may feel more tailored to business travelers, and we appreciate your perspective as a family guest. Your input is invaluable as we strive to make improvements for all types of travelers.We hope to welcome you and your family back in the future for an even better experience! Safe travels!
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 12, 2024 by GM, Hotel Management
Thank you for taking the time to leave a review! We're pleased to hear you had an enjoyable stay.
by A traveller
Posted Aug. 11, 2024 on Expedia
The staff were amazing, it was spotless, and quiet! We will definitely stay there again!
Comment from Hotel Management
Aug. 11, 2024 by GM, Hotel Management
We're elated to hear you had such a great stay! We look forward to seeing you again!
by A traveller
Posted Aug. 8, 2024 on Expedia
Spacious and comfortable room with calm, bright decor. The personlized welcome message on the TV was nice. Sorely missed a paper and pen. But luckily found some tissues to write on.
Comment from Hotel Management
Aug. 9, 2024 by GM, Hotel Management
We're delighted to hear you enjoyed our rooms and decor! Thank you for leaving a review, and we hope to see you again!
