Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2024
Very clean breakfast was good
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Marci J, Gestion de l’hôtel
Susan, we're glad you enjoyed your experience at our hotel. Thank you for sharing and for recommending our hotel to others. We can't wait to welcome you back again.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
It was beautiful, breakfast was awesome and the staff was very helpful.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Marci J, Gestion de l’hôtel
Allen, thank you for choosing to stay with us. We enjoyed serving you and glad you appreciated the complimentary breakfast and our team. We can't wait to serve you again.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Rooms are small but other than that no complaints
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Marci J, Gestion de l’hôtel
Scott, thank you so much for choosing to stay with us. We appreciate the feedback and hope we can welcome you back again soon when your travels bring you back to Idaho Falls.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Front desk lady was rude the night we checked in.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Marci J, Gestion de l’hôtel
James, thanks for sharing your feedback. We're sorry to hear that our front desk team member was rude. This is not experience we'd like our guests to have. We'll share this with our management team and use it as a coaching tool. We hope we can serve you again.
par un voyageur de Herriman
Publié le 12 sept. 2024 sur Expedia
Amazing for Idaho
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Marci J , Gestion de l’hôtel
Aimee, why thank you. We think you're amazing. We hope we get the opportunity to welcome you back next time you're in Idaho Falls. All our best until then!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Great clean room. Very modern and new. We were very impressed! Great breakfast buffet too!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Marci J, Gestion de l’hôtel
Bryan, thank you so much for letting us know you were impressed with your stay, appreciated the room and the complimentary breakfast. We hope we can welcome you back again soon.
par un voyageur
Publié le 29 août 2024 sur Hotels
First off - hotels.com travelers beware... they will place you in a lessor room and say that it's your fault because you booked through a 3rd party... Not sure how hotels.com feels about that. The room design is TERRIBLE. If you are a couple... the giant door to the bathroom is frosted glass and directly in front of the king bed... so if you or your partner get up to go to the bathroom in the middle of the night... surprised the room is now daylight!!! Also - we heard that they have economy refrigerators in the rooms... that only stay on for 2 hours... (yep, hard to believe they even make a frig like that.). Lastly - this is not a proper suites hotel for extended stays... not sure what's with the name....
Commentaires de Gestion de l’hôtel
29 août 2024 par Bjoern Jaeger - General Manager, Gestion de l’hôtel
I am so sorry that your stay with us did not live up to expectations. It appears that several things were miscommunicated during time with us and for that I want to offer my sincerest apology. The refrigerators are equipped with a 2 hour power function after which they will return to regular cooling operations. I am also very sorry that the room design did not suite your needs. We are not considered an extended stay hotel, but the term suite refers to the fact that our rooms are 25% larger than the average hotel room. Again I am so sorry for your experience at our hotel and for the miscommunication that contributed to the poor experience. We will certainly do our best to review some of the verbiage with our staff to avoid miscommunication in the future.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Marci J, Gestion de l’hôtel
Roger, thank you for rating your visit and for recommending our hotel to others. We know there are many choices so thanks for choosing us. We hope we can welcome you back again soon.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Marci J, Gestion de l’hôtel
William, thank you very much for recommending our hotel and for choosing to stay with us. We hope we can welcome you back again soon.
par un voyageur
Publié le 13 août 2024 sur Expedia
Excellent hotel, worth the money spent, impressed. Great breakfast. After this hotel, booked at another springhill suites and it didn't disappoint as well. Will always look for springhill suites going forward.
Commentaires de Gestion de l’hôtel
20 août 2024 par Marci J, Gestion de l’hôtel
Mohammad, you are so kind to share such thoughtful feedback. It made our day! We'll share this with our team and hope that next visit is just around the corner.
