Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,5 Propreté de la chambre
2,8 Service et personnel
2,0 Confort de la chambre
1,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poorly managed
Publié le 18 oct. 2022 sur HotelsAlice and the rest of the staff were amazing . The place is full of holes in the walls and not kept very clean in rooms . Sheets not changed for 8 days . The advertise complimentary water then when you check out bill you for it . Alice is the best and she is world class . Mums Resort deserves 0 stars .
par un voyageur
Held at gun point
Publié le 5 déc. 2021 sur HotelsThe staff was awesome, but because of the manager being arrogant and not knowing how to retrieve payment from virtal credit card. He held us hostage by gun point and would not allow us to leave the hotel for 3 hours until investigator came in told the guard and staff to release us or he would be put in jail. I will NEVER return to this site.
par un voyageur
Publié le 16 août 2021 sur Expedia
The property claimed that they did not use Expedia services and insisted that we pay again using cash. The place was very run down. They showed us a room. It had carpet. It smelled horrible. Showed us a second room and someone had just checked out of it. Ended up leaving and not staying.
Commentaires de Gestion de l’hôtel
21 août 2021 par kkflow, Gestion de l’hôtel
Thank you for booking at Mum Resort Hotel.
We will investigate on the above raised concerns and get in the bottom of this as soon as possible, apologies for the inconvenience caused.
par un voyageur de Lexington, KY
Publié le 18 déc. 2019 sur Expedia
I liked absolutely nothing! I’ve stayed here several times before and it has really gone downhill. I also did not like the fact that they refused to accept that I had paid for my stay when I booked with Expedia. They made me pay again and said that they did not honor Expedia reservations nor did they even have an account with Expedia. I later found out from my local host that this hotel has done this same thing to other people. This hotel deliberately tried to cheat me! Expedia should remove their account. DO NOT STAY HERE!
Commentaires de Gestion de l’hôtel
20 déc. 2019 par RW, Gestion de l’hôtel
Hello Fred,
Thank you very much for giving us your feedback.We are sorry for the inconvenience that was caused and that you did not get the services as per your expectations.We are however going to check on the matter and ensure that it is not experienced by our future guests.Once again, we apologize for any inconvenience.
