Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de RONQUEROLLES
Publié le 14 févr. 2023 sur Expedia
Magnifique hôtel, chambre très belle.
Commentaires de Gestion de l’hôtel
15 févr. 2023 par Tisha-Marie Kekumu-Beattie, Gestion de l’hôtel
We are happy you enjoyed your stay with us and hope to see you again soon.
par un voyageur
Publié le 5 août 2024 sur Expedia
The staff was excellent and made sure my stay was a pleasant one.
Commentaires de Gestion de l’hôtel
6 août 2024 par Monique, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We're happy to hear you enjoyed your stay with us.
par un voyageur de Conroe
Publié le 5 août 2024 sur Expedia
Nice place to stay.
Commentaires de Gestion de l’hôtel
22 août 2024 par Monique, Gestion de l’hôtel
Andre,Thank you for sharing your positive experience. We appreciate your feedback.
par un voyageur
Oh my God, I was going to have a heartattack!
Publié le 5 août 2024 sur HotelsUpon arrival I was told that they did not have a reservation for me. When I pulled up the confirmation from Hotels.com, they told me there has been a problem with the site not forwarding reservations to them. My room rate at Hotels.com was $149 and the best they could do for me was $180. When I asked to speak to a manager, I was told one was not available.
The front desk employee kept alluding that this was an issue with the 3rd party site and there was nothing she could do about it. It seemed like I was being blamed for using Hotels.com to book the reservation.
After the check in, things went pretty well.
Commentaires de Gestion de l’hôtel
6 août 2024 par Monique, Gestion de l’hôtel
Jason, we apologize that your check-in experience was stressful. We are working hard to remedy the situation with our third-party partners.
par un voyageur
Publié le 5 août 2024
There were two fire alarms that went off in the middle of the night. Vacated the room, not a single employee was present. Not an employee seen outside giving directions where we should meet. Maybe around 40 people that vacated, all standing in front of the facility. Went to steakhouse for dinner, had to sit in the bar to eat since they were booked that night. The bartender was extremely rude, not attentive to anyone. Shooting dirty looks
and eye rolling at anyone with a question. I ordered a margarita, just a house flavor. It tasted like gasoline and very tart. When I brought this to her attention, she looked me and replied 'That we serve them like this'. Not a single ounce of compassion. I ordered a Pepsi, which the first one was great. I finished my meal, no mention of ' Can I get you a refill?' She asked me about a refill when she dropped off the check. When I received it was straight carbonation. I brought this to her attention as well and she said she would let the manager know. By then I was super disappointed that I spent 150.00 and was serviced and treated horribly. The entire 2 hours we were there there no more than 7 people to serve. My husband and I take day trips every other weekend and stay 1 to 2 nights in a hotel. I will never return to this facility
Commentaires de Gestion de l’hôtel
6 août 2024 par Monique, Gestion de l’hôtel
Thank you for taking the time to leave us feedback on your experience. We are sorry to hear that your experience was unpleasant. Your comments have been forwarded to the appropriate managers.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Monique, Gestion de l’hôtel
Thank you for taking the time to leave us a rating, Desiree. Your feedback is important to us.
par un voyageur
Publié le 3 août 2024 sur Expedia
They are blaming their new system on not receiving our expedia booking! They didn't honor Expedia's price. We paid $89 more because they didn't have our reservation. Once we got to the room, the room was fine but no hot water just a tab warm. And no food after 10pm and small town so we were SOL for food at night. The casino and bowling were fun. Also the manager was rude. Unfortunately I don’t recommend this hotel.
Commentaires de Gestion de l’hôtel
6 août 2024 par Austin, Gestion de l’hôtel
Valeria,Thank you for taking the time to share your feedback. I am sorry to hear about the issues you experienced during your stay. We strive to provide a seamless experience for all our guests, and it’s disappointing to learn that we fell short in your case.Regarding your booking, we understand how frustrating it can be to face issues with reservations. We are working closely with our partners to ensure that such incidents do not occur in the future.I apologize for the inconvenience of not having hot water and the limited food options late at night. We are constantly looking to improve our services and will take your feedback into consideration.I'm pleased to hear you enjoyed the casino and bowling. Your comments about the service will be addressed, as we aim to provide a welcoming and respectful environment for all our guests.If you would like to discuss this further, please feel free to contact me directly at 970-563-1713.Best regards,AustinHotel ManagerSky Ute Resort and Casino
par un voyageur de Flagstaff
Publié le 3 août 2024 sur Expedia
Very fun
Commentaires de Gestion de l’hôtel
6 août 2024 par Monique, Gestion de l’hôtel
Thank you for leaving us a rating, we appreciate it.
par un voyageur
Publié le 2 août 2024 sur Hotels
The room was great, clean inviting and comfortable. The bathroom was very spacious.
Food was cold and not all items ordered were served. My family and I ate out after that last meal.
The gift shop had issues with system, I was not able to buy T-shirts and gifts for family and friends.
Commentaires de Gestion de l’hôtel
6 août 2024 par Monique, Gestion de l’hôtel
Rita, we're happy to hear that you enjoyed your accommodations. We are working hard to smooth out the problems with our new system and hope you will be able to browse our gift shop on your next visit.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Monique, Gestion de l’hôtel
Thank you for the fantastic rating, Denise. We're happy you enjoyed your visit and look forward to seeing you again.
