Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 juin 2024 sur Expedia
par un voyageur
Publié le 7 août 2022 sur Expedia
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Publié le 27 juin 2024 sur Expedia
par un voyageur
Publié le 24 juin 2024 sur Hotels
par un voyageur
Relaxing time with supportive staff
Publié le 24 juin 2024 sur HotelsAfter spending a week at Marbella Elix, I am pleased to share our experience. Although our stay began with some minor drawbacks, the staff, particularly the general manager demonstrated exceptional dedication and promptly addressed all our concerns. We were delighted to find that the hotel now offers proper oat milk coffee, thanks to their responsiveness.
Throughout our stay, the entire staff went above and beyond to ensure our comfort, making us feel truly cared for. A highlight for our family was the star gazing event at night, which my daughter thoroughly enjoyed. It's the small things that make a big difference!
Thank you for making our stay enjoyable. We leave with happy smiles on our faces.
par un voyageur
A gem which got ruined
Publié le 19 juin 2024 sur HotelsComparison to the year before:
1. Price increased by 30%
2. Service went downhill by 50%
3. Staff has no common sense. Inexperienced, or untrained. Some with attitude. Just leaves a bad taste in mouth.
4. Food got WAY worse. Were much more choice for breakfast (you could have proper meal in indigo pool restaurant). Beach bar had some healthier choices.
5. Food in general lacks of choice and quality. I'm staying for a week and having a headache what should I do not to eat same food over and over and over again. Buffet is just meh, quality is avarage unless you prefer everything to be soaked in sauce and oil.
6. Coffe - terrible. How can 5* hotel don't have proper cappucino with oat milk? Tries all the different areas, one of the worst coffees for sure.
The views from the room and cleanliness is superb. But the staff itself and the food destroys the good experience. It could be 5* gem. Unfortunately it's not anymore. Not going to come back.
par un voyageur
Publié le 18 juin 2024 sur Hotels
par un voyageur
Publié le 14 juin 2024 sur Expedia
Everything was perfect! We enjoyed the food immensely!
