Avis RedDoorz near SGM Condotel Villa Beach Iloilo

We weren't expecting much from a budget hotel, but on this occassion, RedDoorz failed to meet even our basic expectations. The main issue was that we booked a room with a king-sized bed, but when we got there, the room was not available. So my wife and I were downgraded to a smaller room with two twin-sized beds. "Why were we able to book that room online if it wasn't available?" I asked the single staff on premises. He shrugged in response. "Can we at least be given a refund?" "No," was his flat response. My wife and I looked at one another quizzically, but having just arrived from long travel, we had no energy to argue. At least we were allowed to switch to the larger room with a kind-sized bed the next day when one became available. Before leaving, we tried a bit harder to get a refund. We managed to have two phone calls with the manager (who was not able to find my booking in their system until I sent her a screenshot of it) but still did not receive a refund or even an apology. To be honest, I would have been quite satisfied with no refund if they owned their mistake and apologized, but they said it was the fault of the booking site (though where does the booking site get their room availability from?). Other than that, our stay was pretty par for the course as far as budget hotels go: reasonably clean and nice-looking rooms, comfortable, power went out for a few hours... Maybe an isolated incident, maybe not. That's our story.

RedDoorz Premium at Villa Beach is amazing property, room are clean and comfortable, a/c and fan, had water complement every day, over-all about the room and facility I highly recommend. No wifi 😔, staffs need to improve their customer service and please I highly recommend to their staffs to trained them how to welcoming the guest with smile.