Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juin 2019 sur Expedia
par un voyageur de Charlotte,NC
Publié le 6 avr. 2019 sur Expedia
I booked this for my mom who stayed in iloilo according to her the room is clean, food is great and comfort wise is ok but i notice every time i am trying to contact my mom the Wifi connection is very poor i guess if you only wanted to stay and not connect with your friends and family this place is commendable.
par un voyageur
Publié le 31 mars 2019 sur Expedia
Problem with the room was sink was clogged. We had an issue with our belongings taken out of the room, followed it up the next day since no one called to follow up and was returned on check out.
Staff stated it was just in the room but looked everywhere the night before and did not find it.
But good news the staff found the missing item. 😶
par un voyageur
Publié le 31 août 2018 sur Hotels
The newly renovated rooms were amazing. The space was big, new bathroom, very clean.
Commentaires de Gestion de l’hôtel
4 sept. 2018 par Guest Relations, Gestion de l’hôtel
Hi Romina,
Thank you for sharing your experience during your stay at The Mansion. We are glad you enjoyed your stay at our spacious room.
We hope to see you again soon when you visit Iloilo City.
Best regards,
par un voyageur de Hong Kong
Publié le 16 juin 2018 sur Expedia
Shows its age - has quite a musty smell to it. Even the newly renovated rooms have bad carpeting and the toilets/drainage is woeful, with one of our rooms having sewage exit through it. Only one elevator operational out of two. Surprised that everything was at a cost - extra disposable slipper? Extra blanket? Nope. And reception hangs up on you for asking these. These are amenities that most good hotels will happily provide at no cost. The only redeeming thing I can think of is that breakfast was good.
Commentaires de Gestion de l’hôtel
7 juill. 2018 par Guest Services, Gestion de l’hôtel
Thank you for your review. We regret that your recent stay with us was not as expected. Rest assured that your review will be noted and forwarded to higher management for assessment of hotel policies. On the other hand, we are glad that you find our breakfast good. We hope to welcoming you back soon.
par un voyageur
Publié le 8 juin 2018 sur Expedia
not very good.
Commentaires de Gestion de l’hôtel
17 juin 2018 par Guest Services, Gestion de l’hôtel
Thank you for your candid review. We'd like to learn more about your experience that you find unpleasant so we can better improve our services and offerings for our guests at The Mansion. We'd love to hear from you.
par un voyageur
Publié le 5 mars 2018 sur Hotels
Friendly staff. They are perfect. Noisy aircon. Room is ok but a little degraded.
Commentaires de Gestion de l’hôtel
29 mars 2018 par Guest Services, Gestion de l’hôtel
Dear Anonymous. Thank you very much for your review of our property. Your comments are sincerely important to us. We are delighted that you are happy with the staff of The Mansion. However, we regret to hear about the noise from the aircon and that room you stayed in was not as expected. We have plans in upgrading the rooms soon and hope you could see the improvements on your next stay with us.
par un voyageur
Publié le 10 févr. 2018 sur Hotels
Overall it was ok, the only thing was when we requested for the towels, they charged us for the extra when there are only 2 pcs of towels in the room. I do not thing hotels should asked for that, it should be included already.
Commentaires de Gestion de l’hôtel
15 févr. 2018 par Guest Services, Gestion de l’hôtel
Dear XXXXX,
Thank you very much for your review of our property. Your comments are sincerely important to us. We regret that your recent stay with us did not meet your expectations but we will certainly look into this matter with our Housekeeping team in order to improve our services. It would be our pleasure to welcome you back to the Mansion.
par un voyageur
Publié le 26 sept. 2017 sur Hotels
par Susan
Manor to Mansion
Publié le 21 sept. 2017 sur HotelsHaving lived in Iloilo for years, I love the history of this hotel but sadly, the rooms have become so run down that I would not consider staying there again until they have modernised it. I'm sad to see the Sarabia name go.
The staff was very friendly and the buffet breakfast was excellent although it could do with a bit more variety of fruit.
