Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur HomeAway
par un voyageur
Horrible Experience
Publié le 27 juin 2024 sur HomeAwayFirst off the listing said pool access and that’s main reason we chose this location. Arrived late in the evening. Next day checked the pools. Both we closed due to renovation. Spoke to Vacasa management and they said too bad. The local on site manager said that your reservation company should know the amenities. Tried for four days to get a resolution and still none. I’ve spent more time on the phone than enjoying my vacation. Also bugs and pet urine smell on rugs. Kitchen cabinet falling off ceiling. Be masking tape covering holes in ceiling in master bedroom. And to top it off house cleaners walked into our condo a day early with our 10 year old by himself downstairs. Not comfortable feeling as a parent. Do not recommend this condo or ever dealing with Vacasa Management.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par VrboOwner, Gestion de l’hôtel
We are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the pool being closed for maintenance during your visit and regret any disappointment this caused your party. Our local manager assured us it is open now. Additionally, we're sorry for any areas you found needing TLC and cleanliness details missed and we hope the compensation you received alleviated some of your frustration. Our local team was not aware of housekeeping entering the home and your feedback was shared with the appropriate parties. We hope you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur
Great but watch out for glass
Publié le 23 janv. 2024 sur HomeAwayEverything about the property was great and as described. The only problem was that there was a patch of broken glass that my daughter found with her foot. I guess the housecleaner didn't thoroughly vacuum.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for you review and we apologize for the broken glasses in the home. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if their are lapses during your time with us.