Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 oct. 2024 sur HomeAway
par un voyageur
Lake House
Publié le 8 sept. 2024 sur HomeAwayProperty description was accurate. House was comfortable for our group and short stay.
par un voyageur
House is broken!!!
Publié le 27 août 2024 sur HomeAwayI called to share a laundry list of delayed maintenance issues
Commentaires de Gestion de l’hôtel
11 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had during your stay. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur de Anniston Alabama
First Trip to Toho
Publié le 23 juin 2024 sur HomeAwayEnjoyed every day I wish I had 3 more days
par un voyageur
This property needs serious TLC
Publié le 3 avr. 2024 sur HomeAwayThe location is great with good view, but the house has many issues. This is the only Tahoe rental that we will never rent again.
1) Interior is very old - lights don't work, blinds are broken, master bath tiles are coming off, towel hanger is coming off the wall, several wires exposed (not sure any of them is hot!).
2) Kitchen - plates/cups are chipped, cookwares are very limited. There is not enough to make a simple family dinner, imo.
3) Hot tub - water was green!
4) Stairs - one of the step is detached and will come off anytime, super dangerous.
5) Carpet - living carpet has yellow stains, bathroom White carpet is grey!
Commentaires de Gestion de l’hôtel
19 avr. 2024 par VrboOwner, Gestion de l’hôtel
Zhimin, we are disappointed to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the areas you found needing some TLC and we shared your comments with the local manager. They noted that the lights are working but the directions to use them have been updated for ease of use for future guests. Additionally, the homeowner will be replacing the blinds and the towel hanger has been repaired. The manager discussed ordering new plates and cups with the homeowner and a handyman has been scheduled to fix the primary bath tile. The only exposed wires were found behind the TV and our team did not find any broken steps. The hot tub is maintained twice a week and we apologize for any issue you had with it. Please know you could have reached out during your stay and our team would have remedied your concerns. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
par un voyageur
Not good experience
Publié le 17 janv. 2024 sur HomeAwayThe neighborhood is great and the house is big. The cleaning was delayed and when we arrived I barely figured out what was the code for the lockbox. It should be more organized and included all in one paragraph with the wifi name and password. It was all over the place. The sheets were stained same as some of the towels. Making lots of money and cant spend $200 on new towels makes no sense. Would I stay there again? No. Do I recommend it? No. I really hoped that it was clean and better. Just one extra blanket. I hope you guys take care of the cleaning and replace all the sheets and pillows with new ones.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hello Maamon. Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in, and are disappointed this was not your experience. We have passed your feedback along to our housekeeping staff so they are aware of your concerns and to ensure our standard of in-home cleanliness and care are being met. We hope to have the opportunity to impress you in the future!
par un voyageur
Publié le 4 juill. 2023 sur Expedia
par un voyageur de Walnut Creek USA
Lake Tahoe View.
Publié le 18 juill. 2022 sur HomeAwayBeautiful home and great for a family gathering. Good access to local beaches. Very quiet with amazing game room, decks and rooms.
par un voyageur
Great!
Publié le 13 juill. 2022 sur HomeAwayEveryone had a great time! We'd definitely come back!
par un voyageur
Perfect getaway but bugs are a problem
Publié le 10 juin 2022 sur HomeAwayWe were very happy with the house and its location. The layout was perfect for our group, especially having the upstairs loft with 2 bedrooms and a bathroom for our 2 kids. The house was very clean. The refrigerator and other kitchen appliances were spotlessly clean. The management company was easily accessible and I was impressed with their responsiveness. I called them a few times about minor things. The wait time to talk with a representative was just a couple minutes. We had a plumbing issue with a toilet and I called them around 10 pm on a Friday night. They offered to send someone right over. I said it could wait until morning, but they followed up immediately by text message anyway, and we got it resolved. The house was stocked with an oversupply of bathroom towels. The kitchen had only 3 wine glasses and only one wash cloth. Stovetop cookware and dishes were adequate for our group, but short on some items like roasting pans and platters you would need for a holiday dinner. We are giving the house only 3 stars because it was infested with large miller moths. They were in all rooms and we had to continually remove live and dead ones. We even found a dead one in a coffee mug in the kitchen cabinet. I was worried we would end up finding one in our luggage when we got home, but thankfully that did not happen. There were also several spiders. We found one big gnarly one in the lower bedroom, and a few smaller ones in other rooms. At one time I was sitting on the red couch in the game room rocking the baby to sleep, and I found a baby spider crawling on his head.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us, Penny. We are so glad you enjoyed this home and its location. We apologize that pests found their way into the house. Due to the home's location, moths and spiders are common this time of year and are part of the natural habitat. We sincerely apologize for any inconvenience this may have caused. We can assure you that our team completes frequent pest control to help remedy this common issue. We appreciate your feedback and hope to host you again soon!
