Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Winter weekend
Publié le 4 janv. 2025 sur HomeAwayOverall we had a great stay. Plenty of room for our family of five - 3 kids. The game room was fun and bedrooms were nice. Kitchen was pretty sparse - no salt and pepper - especially for an house this price. And when the street was plowed they blocked in our car which was really frustrating. Great location.
par un voyageur
Publié le 23 déc. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
6 janv. 2025 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We take your rating seriously. Please let us know how we can improve. Your input is valuable in helping us get better. Feel free to contact us directly to discuss your feedback further. We hope to welcome you back and exceed your expectations in the future.
par un voyageur
Publié le 16 nov. 2024 sur HomeAway
par un voyageur
Great rental for Incline Village
Publié le 18 août 2024 sur HomeAwayThis place is really nice. 3 bathrooms and plenty of beds. Kitchen is mostly stocked with pans and utensils. All sheets and linen were nice and clean.
Things to note:
-There is an ironing board as well as iron
-No measuring cups
-No coffee or kcups are available
- Beautiful slide area for kids during winter months
-Super responsive rental company
--Pool table and foozeball table is awesome.
-Owners have tons of Cds and games for family activities.
-Grocery Store is right down the street in walking distance.
We loved this house and the neighborhood is amazing and quiet. It was perfect for our little vacation
par un voyageur
Review for Allen Way
Publié le 2 août 2024 sur HomeAwayOverall the house served it’s purpose as a vacation rental, but for future upgrade purposes- the shower heads can be updated, pillows were flat, twin mattresses were very hard, WiFi was hit and miss and there was a lack of kitchen cooking supplies/utensils.
par un voyageur
Clean and Simple Home
Publié le 10 juill. 2024 sur HomeAwayWe had a great time staying in this small and clean house,
The only problem is access to the public beaches
par un voyageur
Great location, great house for family
Publié le 25 févr. 2024 sur HomeAwayThe location was great. Perfect house for a family. Great living room, kitchen and bathrooms. Cleanliness of the floor was not great.
Commentaires de Gestion de l’hôtel
15 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi, Shayla, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are disappointed to read that your recent experience was not satisfactory. We sincerely apologize for the cleanliness issue you encountered upon arrival and appreciate you alerting us and allowing our team to make it right. We hope to host you for another truly carefree and great vacation in the future!
par un voyageur
Don’t Stay Here!
Publié le 24 févr. 2024 sur HomeAwayHorrible. Couldn’t get in the house on time as promised due to contractors still working in home. No lighting in living room and one of the bedrooms. Floors were new but dirty. Game room was full of construction materials and junk. Backyard full of old furniture. No warm blankets on the beds. No WiFi when we arrived. Washer and dryer didn’t work.
Commentaires de Gestion de l’hôtel
14 mars 2024 par VrboOwner, Gestion de l’hôtel
Sean, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope that the refund that you were given has helped with some resolution of the issue you experienced.
We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur
Quaint and quiet property.
Publié le 26 août 2023 sur HomeAwayIt was a nice quaint home. But the cleanliness wasnt that good. Sheets & comforter was dirty in master bedroom. Hair clogging up the top of draiin in master bathroom, it was disgusting. Towels & sheets was left in washing machine from the cleaning crew. Master bed was hard as a rock. Woke up with back pain every morning.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Emily. We regret to hear that we were unable to provide you with a pleasant stay.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We apologize for the inconvenience and hope we can host you again!
par un voyageur
Incline Village great location, decent house, bad cleaners
Publié le 19 août 2023 sur HomeAwayWe requested an early check in, but that was not available. So we showed up right at our 4:00 check in time to find the cleaners still there. They would not finish until 4:30, so we sat outside after a 4 hour drive with crying children waiting for them. Strike 1.
Location of house is excellent. We are Incline Village veterans, so walking distance from Burnt Cedar could not be better.
After exploring all rooms of the house, we discovered one of the bathrooms had not been cleaned, and it still had an unflushed toilet with a turd in it. Disgusting, Strike 2.
Beds are old and springs are very loud. Could not turn over without waking the house.
TV is old, and Roku does not connect to the internet, making the TV unusable.
Kitchen has amenities needed for eating and cooking.
Living room is big and comfortable enough for a big family to relax.
We receieved $100 credit for the inconvenience of check in, but were questioned on our report of an unclean bathroom. Strike 3.
Customer service was atrocious. Would never deal with this company (Vacasa) again.
Commentaires de Gestion de l’hôtel
3 sept. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.
