Ratings based on 21 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great location, unit is dated
Posted Aug. 18, 2024 on HomeAwayLocation is great, Only issue we had was that the unit was not very clean, floors were filthy. On site manager was able to get someone to clean the floors but it needs a deeper cleaning than just a mop & go. My white socks were black from just walking in the unit. Discovered Hair in both tubs. Management was suppose to get back to me but did not take care of it and had no follow up.
Comment from Hotel Management
Sep. 1, 2024 by VrboOwner, Hotel Management
Thank you for sharing your feedback. We are glad to hear that you enjoyed the location of our home. However, we are truly sorry for the cleanliness issues you encountered during your stay. The condition you described is not up to our standards, and we apologize for any inconvenience this caused. We appreciate you bringing this to our attention and regret that our follow-up was lacking. Your comments about the need for a deeper clean and the oversight regarding the hair in the tubs have been noted, and we will address these concerns with our housekeeping team to ensure they are rectified. We value your feedback as it helps us improve our services. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.
by A traveller
Problems
Posted Jul. 30, 2024 on HomeAwayWhile the cleaning crew did a decent job preparing this property just before we arrived, they unfortunately could not have overcome some real problems:
1. Older or "re-used" furniture generated a somewhat "musty" atmosphere to the entire property;
2. Sliding doors in both downstairs bedrooms got stuck and were very difficult to open -- a real inconvenience.
3. The door on the downstairs bathroom would often stick to the point of not being able to open without a great deal of pulling from the inside or without someone else having to push from the outside;
4. Both the balcony and the outside patio gave the impression of "shabbiness" -- older, cheap plastic furniture and too crowded on the balcony; not a real inviting patio atmosphere -- "junked up."
5. The property was difficult to locate within the development since the unit number was indicated by a small index card on the front window. There was only one "official" parking pass instead of the two that were to be included.
5. Most distressful, especially for our fifteen-year-old granddaughter (who was staying in the single-bed "efficiency" on the first floor) was her encounter with a rat late on the last night of our stay. Needless to say, she was "freaked out" and spent the night in bathroom with the door closed.
>>From our perspective, we can only conclude that the unit's owner has obviously neglected this property, and we're hard-pressed to understand why Vacasa has not intervened to insist on improvements.
Comment from Hotel Management
Aug. 14, 2024 by VrboOwner, Hotel Management
Thank you for taking the time to share your experience, Dave. We apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us to the issues while in the home so that we could rectify the situation as we worked to fix the issues to which you had alerted us. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.
by A traveller
Nice property, a bit of work needed. Overall a 6 or 7, could easily be a 9 with some effort.
Posted Jul. 19, 2024 on HomeAwayVery nice location and condo. Tons of potential..
Needs a bit of work and updating that a decent handyman could handle in a day or so. Worn out showerhead holder in the main bath etc... Would be ok if you were 4'6" tall.
Also needs deep clean. Why would you keep broken blinds and broken suitcase stand in the closet, a broken basket with a few decks of mixed playing cards, none complete? Then the cobwebs, lots of cobwebs.
by A traveller
Lovely
Posted Feb. 12, 2024 on HomeAwayOur stay was wonderful. The condo is well stocked for a quick two night stay. We did not cook but brought food in. It faces a creak on both sides. Walkways were clean with a bit of iced over snow which was slippery and needed extra caution. I appreciate the management companies communication. We will definitely return.
by A traveller
comfy, cozy place, but needs a few updates
Posted Jan. 28, 2024 on HomeAwayThis condo is spacious, with high ceilings throughout. The beds and couches are quite comfortable. However it's showing its age, and the photos on the listing are not recent enough. Kitchen needs new pots, pans, utensils, etc. Could use newer linens and decor throughout. Dated bathrooms, with shower heads that are too low for most people.
by A traveller
Sofia
Posted Jan. 25, 2024 on HomeAwayI guess my expections were higher.
by A traveller
Incline villiage
Posted Oct. 20, 2023 on HomeAwayPlace was very nice
by A traveller
Summary
Posted Sep. 29, 2023 on HomeAwayVery nice property! I’d suggest that the shower head in the upstairs bathroom be replaced 👍. I’d stay here again 😊
by A traveller
Tahoe Bound
Posted Jun. 30, 2023 on HomeAwayPerfect location and quiet neighborhood. Easy access to the lake
by A traveller
Great location!
Posted Jun. 10, 2023 on HomeAwayGreat location, had trouble accessing upon arrival. Schlage lock wouldn’t work… otherwise, beautiful location, great for families, since upper and lower bedrooms/ baths.
Comment from Hotel Management
Jun. 25, 2023 by VrboOwner, Hotel Management
We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
