Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mai 2023 sur Expedia
Il y avait une forte odeur dans la salle de bain. Nous avions des serviettes qui avaient déjà été utilisées. Le matelas du divan-lit était épouvantable. Sur la plage, il fallait payer pour avoir un chaise et le prix n’avait pas de cense considérant que nous étions 4.
Commentaires de Gestion de l’hôtel
10 mai 2023 par Alan, Gestion de l’hôtel
Melanie,Thank you for taking the time to provide feedback, it is very important to us. I sincerely apologize for the challenges you encountered. That is not the experience that we expect for our guests and your comments will be reviewed with our team so we can address. We do hope that in the future that we can welcome you back so we can provide an much better experience.Sincerely,Alan FGeneral Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
All the staff was very friendly and helpful! We love this place!
Commentaires de Gestion de l’hôtel
23 août 2024 par Alan, Gestion de l’hôtel
Thank you for taking the time to post a review! We are so glad to hear that you loved your stay, especially the service. We hope to welcome you back again soon.
par un voyageur
Publié le 21 août 2024 sur Expedia
Beautiful!!
Commentaires de Gestion de l’hôtel
22 août 2024 par Scott P., Gestion de l’hôtel
Thank you for the review Elizabeth! We appreciate your feedback.
par un voyageur
Great
Publié le 19 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
20 août 2024 par Scott P., Gestion de l’hôtel
Thank you for the great rating Suronda! We hope to see you again soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Amazing view of the ocean from our suite! Parking is not good but not a huge deal. Overall we had a great week!
Commentaires de Gestion de l’hôtel
16 août 2024 par Scott P., Gestion de l’hôtel
Thank you for your feedback and for highlighting the amazing ocean view from your suite! We’re delighted to hear that you had a great week with us. We appreciate your comments about the parking situation and are actively looking into ways to improve this aspect of our service. Your comfort and convenience are important to us, and we’re glad it didn’t significantly impact your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay.
par un voyageur
Publié le 12 août 2024 sur Expedia
Food & waitresses were great, but staff was rude about giving us extra of anything.
Commentaires de Gestion de l’hôtel
13 août 2024 par Alan, Gestion de l’hôtel
Thank you for the feedback Kaitlin. While glad to hear you enjoyed Longboards Oceanfront Grille, I do sincerely apologize that other areas of your stay were below expectations. The team prides itself on giving great service and I am sorry to see your experience was the exception. We do hope that we have the opportunity to welcome you back so we can provide a much better stay.
par un voyageur
Publié le 11 août 2024 sur Expedia
Breakfast was the only disappointment. Everything else was top notch. At $20 a person for breakfast I would have rather gone somewhere else. IHOP/Waffle House
Commentaires de Gestion de l’hôtel
12 août 2024 par Alan, Gestion de l’hôtel
Thank you Paul for taking the time to provide feedback. While glad to hear you enjoyed your stay, we do apologize that you did not enjoy the breakfast. We will share your comments with our culinary team and do hope that we can welcome you back again in the future.
par un voyageur
Not sure what's going on....
Publié le 11 août 2024 sur HotelsWe love the hotel, but our first room had a horrible odor and lamps rusted. They mived us and have 2 vouchers for drinks, but this room also had a bad odor.. they really need to some deep cleaning and sanitizing to get the odors out of the rooms. The food, the Bar and outside seating was excellent..
Commentaires de Gestion de l’hôtel
12 août 2024 par Alan, Gestion de l’hôtel
Thank you LaDonna for providing feedback about your recent stay. I sincerely apologize for challenges you encountered. We use our guest feedback with our teams and will certainly follow up. We do hope that in the future we have the opportunity to welcome you back so we can provide a much better experience.
par un voyageur
Publié le 11 août 2024 sur Expedia
Our room smelled terrible and our bed smelled like urine but the location was good and the staff was nice
Commentaires de Gestion de l’hôtel
12 août 2024 par Alan, Gestion de l’hôtel
Thank you Ethan for taking the time to post feedback, it is very important to us. I sincerely apologize for the challenge you encountered, we will certainly follow up. We do hope that in the future we can welcome you back back again so we can provide a much better experience.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Alan, Gestion de l’hôtel
Thank you for the rating Colleen, we do hope to welcome you back again soon.
