Note fondée sur 402 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mélanie, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Warm regards,Guest Experience Team
par un voyageur
Publié le 18 nov. 2024
Staff was friendly. Room was clean. Breakfast was very good.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear BARBARA, thank you for your kind feedback! We're thrilled to hear that you enjoyed the friendly staff, clean room, and breakfast. We truly appreciate your review and hope to welcome you back for another great stay in the future!Warm regards,Guest Experience Team
par un voyageur de Citra
Publié le 25 sept. 2024 sur Expedia
Nice place for a night but needs upgrades and maintenance.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Alan, thank you for your feedback! We're glad to hear that you enjoyed your stay with us, but we appreciate your comments regarding the need for upgrades and maintenance. Your insights are valuable, and we will use them to identify areas for improvement. We hope to welcome you back for an even better experience in the future!Warm regards,Guest Experience Team
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Cliff, thank you for taking the time to rate your recent stay at our hotel. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope you will give us another chance to restore your faith in our hotel and hospitality. Please feel free to connect if there is anything we can do to help.Warm regards,Guest Experience Team
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Greàt
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear June, thanks for the feedback! If there's anything specific you enjoyed or think we could improve, let us know. We hope to see you again soon!Warm regards,Guest Experience Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Im glad there were no bugs, but this property definitely needs to be maintained better. The entrances were filthy. My mirror was splattered with what was probably toothpaste. The tub had what looked like a spot of blood in it. The chair in the corner has seen better days. Definitely not the worst place I've stayed. Breakfast was sad!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michele, thank you for sharing your experience. We’re relieved to hear there were no issues with bugs, but we’re deeply sorry to learn about the cleanliness and maintenance problems you encountered. This is not up to our standards, and we will address these concerns immediately to ensure a more thorough cleaning and maintenance of our facilities. We also appreciate your feedback on the breakfast and will review our offerings to improve them. Your comments are valuable in helping us enhance our guest experience, and we hope to have the opportunity to better serve you in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Erik, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team
par un voyageur
Publié le 25 août 2024 sur Hotels
The room wasnt clean. There was debris on the floor. It smelled of marijuana. The breakfast was not very good either and rhe microwave in the dining area was disgusting. The gentlemen who checked us in were very kind. No room service the time we were there.
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear April, thank you for your feedback. We're sorry to hear about the issues you encountered with cleanliness, odor, and the breakfast area. This is not the experience we aim to provide, and we will address these concerns with our team to ensure improvements are made. We're glad to hear that the check-in staff were kind, but we understand that this doesn’t make up for the other problems. We appreciate your comments and will work hard to resolve these issues. Thank you for bringing this to our attention, and we hope to have the chance to offer you a better stay in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Greg, thank you for sharing your thoughts. We're sorry to hear that the property conditions and facilities didn’t meet your expectations. We’re committed to providing a great stay for our guests, so we appreciate your feedback and will ensure it’s shared with our team for improvement. If you have any specific concerns or suggestions, please let us know. We hope to have the opportunity to better serve you in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 19 août 2024 sur Expedia
I stayed from 8/17 to 8/18. I found what appeared to be days old stains, which looked like blood stains on a comforter in the room I was staying. When I brought this to the front desk attention, I was given a $13 refund that was then increased to $25. This Is beyond unacceptable, disgusting and evidence housekeeping does not change out the bedding. I am reporting this to corporate as well. I would like to go about the horrible complimentary breakfast but why bother.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Arnelda, thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay from 8/17 to 8/18. The cleanliness and condition of our rooms are our top priorities, and we are deeply concerned to hear about the stains you found. This is not reflective of our usual standards, and we are addressing this with our housekeeping team immediately to prevent future occurrences. We appreciate that you brought this to our attention and that a partial refund was offered, but we understand this does not fully resolve your dissatisfaction. Please contact us directly so we can ensure we address all your concerns thoroughly and restore your confidence in our service. We value your feedback and hope to have the opportunity to make things right.Warm regards,Guest Experience Team
