Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de bridgeton
Publié le 14 oct. 2024
it is ok
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello robert,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
par un voyageur
Noblesville
Publié le 4 oct. 2024 sur HotelsExcellent stay, convenient location, great price!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Steven,We are pleased to hear that you enjoyed your stay and found our location convenient at a great price! Your feedback is much appreciated. We hope to welcome you back in the future for another wonderful experience.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Spend the extra money and go somewhere else. First thing you see when you arrive is a cop sitting in the parking lot, immediate red flag. Elevator is old and slow, it had an inappropriate imagine drawn on the wall inside of it, which for adults whatever, but children not so much something you want them looking at. Our first room had a weird musty pee smell in it and the pillows had a weird smell to them, as if they weren’t clean. We left for the day and came back to pee and toilet paper left in our toilet.. clearly someone had come in our room while we were gone. We spent one night in there and woke up the next morning to a bunch of ants on the floor and bedside table. Staff was quick to switch us to a new room upon request, but didn’t seem alarmed or cared too much, but honestly they should’ve compensated us for the inconveniences. Our second room wasn’t all that better. Had the same smell as the first one, couch stunk, and the ceiling fan was covered with dust. The minute you turned it on it was flying off and dangling from it. Breakfast was poor, apple juice dispenser was just water, the orange juice was watered down, and there wasn’t much of a food option.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Angel, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jacqueline,We're sorry to hear you didn't fully enjoy your stay with us. Please don't hesitate to reach out to us directly with any feedback you may have, so we can improve our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Gabriel,We are joyful to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Nice and quiet , close to Ruoff Music Center
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Manager, Gestion de l’hôtel
Hello Raymond,We appreciate your positive feedback on our convenient location near Ruoff Music Center. Your satisfaction is important to us, and we are glad you enjoyed a peaceful stay with us. Should you have any future concerns or feedback, please do not hesitate to reach out.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Natalie,We are very. pleased to hear you had a perfect stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Kept up till 3am by guests on the floor above us. Phone didn't even work to call front desk and complain. Ceiling falling in in bathroom. Bathroom exhaust plugged with dirt and lint. 2 rooms same price one was half the size of the other. Checked in online only to have to stand at the front desk and check in all over again. To top it off our friends woke up to a roach crawling over them. Complained to front desk only to get a smile half laugh and a sorry nothing we can do.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Emma, We're sorry to hear that your experience did not meet expectations. Please don't hesitate to contact us directly to provide more details so we can address any concerns you may have. We value your feedback and strive to ensure all our guests have a pleasant stay.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Hello Eric,We are stoked to hear that you had a perfect experience at our hotel! We look forward to welcoming you back soon for another amazing stay!
