Note fondée sur 644 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par BW Martinsville, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and kind words, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7653421842. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 15092 Property General Manager Best Western Martinsville Inn
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par BW Martinsville , Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and kind words, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7653421842. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 15092 Property General Manager Best Western Martinsville Inn
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Old hotel, fairly clean, staff was nice. The card did not work. I had to go back to the front desk to get a new card. There was a snow storm. The sidewalks were completely iced over. A small attempt was made to clear them. The breakfast was just ok. It said orange juice on the label, but I’m pretty sure it was sunny D.
Commentaires de Gestion de l’hôtel
13 mars 2024 par BW Martinsville , Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at. Sincerely, 15092 Property General Manager Best Western Martinsville Inn
par un voyageur
Publié le 8 févr. 2024 sur Expedia
The room smelled slightly damp, and the decor is a bit dated. But everything was clean, it was very quiet at night, and the staff were amazing. I love the property. I travel for work frequently and most nights just need a place to pull out my laptop until I'm ready to go to bed. I don't mind outdated carpet as long as I have a comfortable bed, hot water, and friendly staff. This Best Western provided all 3, and the price is outstanding. And it was really easy to get to work, shopping, and food. This is where I'll stay every time I'm in Martinsville. Thank you for a great week away from home!!!
Commentaires de Gestion de l’hôtel
10 févr. 2024 par BW Martinsville , Gestion de l’hôtel
Thank you so much for your review. Your feedback is greatly appreciated. We continually strive for guest satisfaction and improvements. We hope to have the opportunity to serve you in the future!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par BW Martinsville, Gestion de l’hôtel
Thank you kindly for your review and for being our guest. We hope to see you again in the future.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Quiet and safe for my family! A bit outdated and smelled like smoke outside of the rooms (but not inside the room we stayed in) other than that the area had lots of shopping nearby and felt safe.
Commentaires de Gestion de l’hôtel
3 févr. 2024 par BW Matinsville , Gestion de l’hôtel
Thank you so much for your feedback. Guest satisfaction is our number 1 priority. We strive to continually make improvements in all areas. We hope you will give us the opportunity to service you and your family in the future.Sincerely,BW Martinsville
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 févr. 2024 par BW Martinsville , Gestion de l’hôtel
Thank you for staying with us. We hope to see you again in the future!
par un voyageur
Publié le 20 janv. 2024 sur Expedia
My rooms heat kept going in and out. The last night I stayed is was 48 when I got back to the room and it was set at 72. Plus when I had a privacy on the door the cleaners where still knocking on my door while I was sleeping with a migraine.
Commentaires de Gestion de l’hôtel
28 janv. 2024 par BW, Gestion de l’hôtel
Thank you for bringing these issues to my attention. I sincerely apologize for the heating issue you experienced as temperatures that day drastically fell to below 0. If known, we would have quickly remedied the problem for you. Guest satisfaction is of utmost importance to us. We use feedback, such as yours, to continuously make changes to improve guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
My stay
Publié le 2 janv. 2024 sur HotelsOnly complaint was no shower, bath only.
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Front Office, Gestion de l’hôtel
Thank you
par un voyageur
Best Western
Publié le 17 déc. 2023 sur HotelsGreat and friendly staff, clean room, convenient location for my needs on my trip. Will be staying again!
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Front Office, Gestion de l’hôtel
Thank you
