Note fondée sur 399 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Les lits et serviettes étaient trop humides
Commentaires de Gestion de l’hôtel
16 août 2024 par Yours In Hospitality , Gestion de l’hôtel
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
I have traveled over the USA since 1992 and this was one of the nicest venues I have stayed at. The bed was amazing - so soft and comfortable. I really liked the layout of the room particularly the big table that I could set my laptop up on in front of the TV. This was a wonderful surprise for me. The standard of the venue, the friendliness of the team and the cost effectiveness was excellent. I would definitely stay here again and recommend it to anyone.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Yours In Hospitality , Gestion de l’hôtel
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Did not like it, power went out one night for a rew hours. Then they don't change your garbage or bring you fresh towels, you have to take them down yourself.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Yours in Hospitality, Gestion de l’hôtel
Thank you for taking the time to share your thoughts and comments with us. Unfortunately, there was a high windstorm that knocked the power out here and our surrounding areas. If your travel happens to bring you back to the Greenwood area, we would love to have the opportunity to make things right for you.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Yours In Hospitality , Gestion de l’hôtel
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever your travel needs bring you to the area.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par FOM, Gestion de l’hôtel
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Greenwood area.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Staff was very nice.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Yours In Hospitality , Gestion de l’hôtel
Thank you for taking the time out of your schedule to review your most recent stay with us. Thank you for recognizing our great staff. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.
par un voyageur
Publié le 25 août 2024 sur Hotels
Hotel has been renovated since its original construction, but maintenance and cleanliness are clearly not a priority. We rented several rooms, one of which stank like a combination of spoiled fish and mildew. A/C unit was so loud you couldn't have a normal conversation when it was running. Faucet in the tub ran in a small, but steady stream that you couldn't stop. Another room has the same tub issue. Also, the dishwasher wasn't attached to the counter top and fell forward from the countertop when you opened its door. You're expected to empty your own trash cans as maids only do so on weekends. If you want clean towels mid week, you need to bring your dirty ones to the front desk and exchange for clean ones. Night clerk couldn't figure out the computer and took ten minutes to check us out on last day. Nice view of corn fields across the street and weed-covered lot in front of the building.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Yours In Hospitality , Gestion de l’hôtel
Thank you for providing your feedback. Guest satisfaction is our number one priority, unfortunately we dropped the ball. I have spoken to the appropriate departments as we work on improving. Thank you for choosing us and we look forward to you giving us another opportunity to serve you in the future.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Yours In Hospitality , Gestion de l’hôtel
Thank you for staying with us and your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We look forward to serving you again.
par un voyageur
Publié le 15 août 2024 sur Expedia
The room had a smell due to the air conditioner leaking water on the carpet
The TP was the worst I've ever had to use. Bring your own.
Commentaires de Gestion de l’hôtel
16 août 2024 par Yours In Hospitality , Gestion de l’hôtel
Thank you for sharing your feedback. We apologize for the inconvenience that you experienced. I have shared this with all departments and we look forward to gaining your trust in us in the near future.
