Ratings based on 165 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Sep. 1, 2024 by Sales Director, Hotel Management
Thank you so much for your glowing 10/10 review! We’re thrilled to hear that you had an exceptional stay with us. Your kind words inspire our team to keep delivering top-notch service. We look forward to welcoming you back on your next visit!
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Sep. 1, 2024 by Sales Director , Hotel Management
Thank you so much for your glowing 10/10 review! We’re thrilled to hear that you had an exceptional stay with us. Your kind words inspire our team to keep delivering top-notch service. We look forward to welcoming you back on your next visit!
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Sales Director , Hotel Management
Hi Carlos, thank you for the wonderful review. We hope to see you again soon!
by A traveller
This hotel stole my money out of my account
Posted Aug. 10, 2024 on HotelsI gave this hotel my card and ID the night that we checked in on July 6th …. Nothing this man has said has been honest… Iwant a copy of the reservation made he has provided me with a phone number that he claims called and made the reservation but they had to have left a name. He can send to me or my bankruptcy attorney has already volunteered to go after this probono … see Ihave been out of work for a while… I came to that hotel with just a few coins to my name to see my grandson play in a tournament.. it was responsible and close to the stadium… but what money this hotel stole I had to get by giving plasma now we have absolutely nothing to eat… my bank says it could take 3 days before a dispute can happen and 10 before I know anything well we don’t have that kind of time… I lost my job trying to care for my dad… and right now everything is pending… state assistance/food stamps and we are surviving by my plasma donations and this hotel stole it … 280 dollars Out of my account so make sure you do not give them your bank card … I was there in July … they stole money to pay for someone else’s stay for Aug 8th and Aug 9th. The manager told so many different stories I don’t got confused with all the different lies. So what was it? You told hotels.com I made the reservation but told me they did but when I said I was on the phone with hotels.com now you changed it to someone called from a 317 number to make the reservation so what name did they leave? No name he said so is that nor
Comment from Hotel Management
Aug. 21, 2024 by Sales Director , Hotel Management
Hi Mariama, I apologize that you have to deal with this sort of situation but as we spoke over the phone, we are trying our best to help resolve your issue. Please continue to work with the hotel staff to identify where the erroneous charges may be coming from. Thank you.
by A traveller
Posted Aug. 9, 2024 on Expedia
The location was good and the room was clean. But the hotel was very outdated. The beds were supposed to be queen size but were full and very hard. The bathroom door did not shut.
Comment from Hotel Management
Aug. 21, 2024 by Sales Director , Hotel Management
Thank you for taking the time to share your feedback. I'm glad to hear that you appreciated our location and found your room to be clean. However, I apologize for the aspects of your stay that were disappointing, particularly the outdated facilities, the bed size, and the bathroom door issue.We strive to provide a comfortable and pleasant stay for our guests, and it's clear that we have some areas for improvement. Your comments will be shared with our team as we work on updates and maintenance to enhance the guest experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Aug. 5, 2024 on Hotels
No receipt provided during checkout. Was promised a receipt by E-mail, but no receipt has been sent. I called the motel to ask, again, for a receipt. Once again, promised a receipt by E-mail. Still no receipt.
Comment from Hotel Management
Aug. 21, 2024 by Sales Director, Hotel Management
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we aim to provide, and I understand how frustrating it must be to not receive your receipt after multiple requests.Please rest assured that I will personally look into this matter to ensure you receive your receipt without any further delay. Please call the hotel and ask for the sales director. I will make sure it is sent to you immediately.We value your business and hope to have the opportunity to provide you with a better experience in the future. If there’s anything else we can do to assist you, please don’t hesitate to let us know.
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Sales Director , Hotel Management
Thank you for your positive rating and for sharing your experience with us! We're pleased to hear that you enjoyed your stay and that our location and cleanliness met your expectations.We appreciate your feedback about the areas that could use improvement, such as the beds and the bathroom door. We'll take your comments into consideration as we work to enhance our facilities.We look forward to welcoming you back on your next visit!
by A traveller
Don't stay here
Posted Aug. 5, 2024 on HotelsIt was awful! The rooms were overpainted and you could not shut the doors. Air condition was not able to work our room was hot and sticky. Breakfast was okay the whole thing smelled awful. The bed was okay. They would not do room cleaning unless you asked for it by 9:00
Comment from Hotel Management
Aug. 21, 2024 by Sales Director , Hotel Management
Thank you for sharing your feedback. I'm truly sorry to hear that your stay did not meet your expectations. The issues you mentioned, particularly with the room conditions, air conditioning, and overall comfort, are concerning, and I apologize for any discomfort you experienced.We are committed to providing a pleasant and comfortable stay for all our guests, and it's clear we fell short during your visit. I want to assure you that we are addressing the issues with the room maintenance and our housekeeping policies to prevent these situations in the future.While I'm glad to hear that some aspects, like the breakfast and bed, were satisfactory, I understand that this does not make up for the overall negative experience you had. If there’s anything we can do to make this right, please reach out to us directly.Thank you again for your feedback, and I hope we can have another opportunity to serve you better in the future.
by A traveller
Good hotel
Posted Aug. 5, 2024 on HotelsGood hotel. Breakfast was what you would expect with several options and different each day. Parking was a little dark at night.
Comment from Hotel Management
Aug. 21, 2024 by Sales Director , Hotel Management
Thank you for taking the time to share your feedback and for giving us a positive rating! We're glad to hear that you enjoyed your stay and appreciated the variety in our breakfast offerings.We appreciate your comments about the parking area, and we'll look into ways to improve the lighting to ensure our guests feel comfortable and safe at all times.We hope to welcome you back soon for another great stay!
by A traveller
Posted Aug. 4, 2024 on Expedia
This is quite obviously a hotel that has seen better days. They're trying, but the permeating odor of marijuana in the hallways just kind of sets the tone... The room was fine, but basically in a 'bare minimum' sort of way. The bathroom door had so many coats of paint on it that it wouldn't shut. The AC was loud and needed service. The room, as a whole, didn't smell great.
Breakfast was pretty good, but the coffee tasted like low-end tap-water chemical treatments. Overall, it's a 'get what you pay for' situation.
What I will say, however, is that I didn't see any bugs, so that's a thing.
Comment from Hotel Management
Aug. 21, 2024 by Sales Director , Hotel Management
Thank you for sharing your detailed feedback. We sincerely apologize for the aspects of your stay that did not meet your expectations, particularly the issues with the room and the odor in the hallways. We are aware that our property is in need of some updates, and we are actively working on improvements to enhance the overall guest experience.We appreciate your honesty regarding the condition of the room and the AC. Your comments help us identify areas where we need to focus our efforts. I'm glad to hear that you found the breakfast satisfactory, although I regret that the coffee did not meet your expectations. We will certainly look into that as well.While we're pleased to hear that you didn't encounter any pests, we understand that this does not outweigh the other issues you experienced. We value your feedback and hope you'll consider staying with us again in the future so we can provide a more comfortable and pleasant experience.
