Note fondée sur 175 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Sales Director, Gestion de l’hôtel
Thank you so much for your kind review! We’re thrilled to hear you had a positive experience and enjoyed [mention any specific highlights they may have noted, such as the room, amenities, or service]. It’s great to know we were able to make your stay enjoyable, and we truly appreciate your feedback.If there’s anything we could improve to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Hace falta botellas agua purificada en los cuartos
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Director, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. We appreciate your honest review and are glad to hear there were aspects of your stay that you enjoyed. However, we also recognize that there may have been areas where we could improve. Water bottles are available in the sundry shop in the lobby for our guests.Your input is invaluable, and we will take it into consideration as we work to enhance the guest experience. We hope you'll consider staying with us again so we can provide you with a stay that exceeds your expectations.
par un voyageur de New Carlisle
Publié le 29 sept. 2024 sur Expedia
Definitely would not stay here ever again. It wreaks of smoke & smoking right at the entrance every time I was entering/exiting the building. Very loud & you can hear through all of the walls. Breakfast area very small & not enough room for seating. Loud fighting & dog barking throughout the night.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Director, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're truly sorry to hear that your stay did not meet your expectations. We understand how frustrating it must have been to encounter issues with smoke, noise, and the breakfast area. Please know that this is not the standard of experience we aim to provide.Your comments are very important to us, and we will review them with our team to address these concerns. We appreciate your valuable input and hope that you might consider giving us another opportunity to offer you a better experience in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Director, Gestion de l’hôtel
Thank you for your amazing 10/10 review! We are thrilled to hear that your experience with us was perfect. Your satisfaction is our top priority, and it’s great to know we met your expectations.We look forward to welcoming you back for another exceptional stay soon!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The hotel room was nice and clean. Beds were comfortable. The breakfast had a good selection that included some hot items. Check in was quick and efficient.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Director, Gestion de l’hôtel
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you enjoyed your stay, especially the clean and comfortable room, as well as our breakfast selection. It's also great to know that your check-in experience was quick and efficient.Your kind words mean a lot to us, and we hope to welcome you back soon for another enjoyable stay!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Director, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear you enjoyed your stay and that we were able to meet your expectations. Your positive feedback truly motivates our team to continue delivering excellent service.We hope to have the pleasure of welcoming you back soon for another wonderful experience. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sales Director , Gestion de l’hôtel
Thank you for taking the time to share your feedback and for giving us an 8/10 rating. We’re delighted to hear you enjoyed your stay overall and appreciate your support!If there's anything specific you think we could improve on to make your experience even better, we’d love to hear from you. Your insights are valuable to us as we continuously strive to enhance our guest experience.We hope to welcome you back for an even more memorable stay soon!
par un voyageur
Exchange my card?
Publié le 5 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
7 sept. 2024 par Sales Director , Gestion de l’hôtel
I'm sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can make improvements.Please feel free to reach out directly with any specific concerns you had. We genuinely value your input and hope to have the opportunity to make things right.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The hotel really needs more than paint slapped on doors of the elevator or tile in the elevator. Our room smelled horrible it was so bad I stopped and cleaned the filters on the AC. I can’t say for sure that the AC blades didn’t have black mold or if it was wet dirt but I’m leaning towards mold. The smell was so bad I had to go to the desk and get something to spray just so we could stay in the room. There was also several rooms on our floor smoking weed heavily smoking weed. Housekeeping where… our bathroom was nasty the tub was almost brown and there was a ring forming in the toilet… it wasn’t until day 2 when someone came to change trash but still no one cleaned the toilet or the tub. The staff all seemed too busy to help for the most part they were all on their phones at the desk the few times I had questions.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sales Director , Gestion de l’hôtel
I’m truly sorry to hear about the numerous issues you encountered during your stay. This is far from the experience we aim to provide, and I apologize for the condition of your room and the lack of cleanliness and maintenance.The smell and potential mold you described are particularly concerning, and we will be investigating these issues immediately to prevent them from affecting future guests. We’re also addressing the problems with the bathroom cleanliness and the behavior you observed from other guests.Your feedback about our staff and their responsiveness is also taken seriously. We will review and reinforce our service standards to ensure that all our guests receive the attention and support they need.Thank you for bringing these matters to our attention. We genuinely appreciate your feedback and hope to have the opportunity to make improvements and provide you with a much better experience in the future.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sales Director, Gestion de l’hôtel
Thank you so much for your perfect rating! We’re delighted to hear that you had a great experience with us. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.We look forward to welcoming you back!
