Ratings based on 878 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from LEONIA
Posted Apr. 9, 2024
First rate hotel
Comment from Hotel Management
Apr. 14, 2024 by Whitley J, Hotel Management
Thank you for your response. We hope to see you again soon, when your back in Indy!
by A traveller
Posted Mar. 30, 2024 on Expedia
Comment from Hotel Management
Apr. 5, 2024 by Whitley J, Hotel Management
Thank you for staying with us !
by A traveller
Posted Mar. 26, 2024 on Expedia
The staff was amazing. Expedia told me they had changed my check-in date for me - which was a lie! The manager found an available room for me and helped me with everything from check-in to check-out! She and staff took my bad start for the weekend and made it great.
Comment from Hotel Management
Mar. 27, 2024 by RS, Hotel Management
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our staff went above and beyond to ensure you had a great stay, despite the initial hiccup with your check-in date. Providing exceptional service is our top priority, and it's truly rewarding to know that we were able to turn your weekend around for the better.We apologize for any inconvenience regarding the misinformation from Expedia and are grateful for your understanding. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We hope to have the pleasure of welcoming you back soon for another wonderful stay.
by A traveller
Would certainly stay here again
Posted Mar. 25, 2024 on HotelsThis was a last-minute booking for the family. This is a really nice property with very friendly staff. We used the workout facility, the coffee shop, and the restaurant. All are terrific.
Comment from Hotel Management
Mar. 27, 2024 by RS, Hotel Management
Thank you for choosing to stay with us for your last-minute family getaway. We're delighted to hear that you enjoyed your experience at our property and that our friendly staff made your stay memorable.It's wonderful to know that you had the opportunity to explore and enjoy our various amenities, including the workout facility, coffee shop, and restaurant. We strive to provide top-notch facilities and services to enhance our guests' overall experience, and we're thrilled to hear that you found them all to be terrific.Your kind words are truly appreciated, and we look forward to welcoming you and your family back for another enjoyable stay in the future.
by A traveller
Posted Mar. 24, 2024 on Hotels
Comment from Hotel Management
Mar. 27, 2024 by RS, Hotel Management
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a perfect experience during your stay with us. Providing exceptional service and creating unforgettable memories for our guests is what we strive for, and it's incredibly rewarding to see that reflected in your feedback.
by A traveller
Posted Mar. 24, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Whitley J, Hotel Management
Thank you for choosing to stay with us. Come back and see us again soon!
by A traveller
Don’t stay here
Posted Mar. 23, 2024 on HotelsIncredibly rude staff. Mediocre hotel. They don’t have to rely on hospitality because they host conventions I suppose. Terrible service
Comment from Hotel Management
Mar. 24, 2024 by Whitley J, Hotel Management
Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.We would love to hear more about your stay. Please contact us at hotel directly if you would like to discuss further.
by A traveller
Posted Mar. 22, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Whitley J, Hotel Management
Thank you for staying with us! Come back and see us soon.
by A traveller
Posted Mar. 21, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Courtyard, Hotel Management
Thank you for taking the time to provide feedback about your recent stay at the Courtyard Downtown Indianapolis! We hope to see you in the future when your travels bring you back to Indy!
by A traveller
Posted Mar. 20, 2024 on Expedia
Nice
Comment from Hotel Management
Mar. 22, 2024 by Courtyard, Hotel Management
Thank you for taking the time to provide feedback about your recent stay at the Courtyard Downtown Indianapolis! We hope to see you in the future when your travels bring you back to Indy!
