Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St Romuald
Publié le 29 nov. 2021 sur Expedia
par un voyageur
Publié le 7 nov. 2024
Check in was 3, at 430, room still not ready for check in. Staff could care less, repeated over and over, nothing we can do and offered nothing.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Rodrigo - Front Desk Manager , Gestion de l’hôtel
Dear Kate, thank you for sharing your feedback, and I sincerely apologize for the experience you had during your recent check-in. I understand how frustrating it must have been to arrive at 4:30 PM and find your room still not ready, especially after a long day of travel. Please know that this is not the level of service we strive to provide, and I regret that our team did not offer you the assistance or solutions you deserved. I will personally address this matter with our staff to ensure we are more attentive and proactive in situations like this going forward. We truly value your business, and I hope you will give us another opportunity to provide the quality service you expect and deserve. Thank you again for your understanding, and we hope to welcome you back in the future.
par un voyageur
Publié le 13 oct. 2024
Issues with the elevators. Super slow and one of them did not ever move from 7th floor
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Rodrigo A. - Front Desk Manager , Gestion de l’hôtel
Dear Irma, thank you for your feedback. We sincerely apologize for the inconvenience caused by the elevators and appreciate your patience during those times. We hope to have the opportunity to welcome you back for a better experience.Kind regards.
par un voyageur
Anniversary trip
Publié le 15 sept. 2024 sur HotelsAnniversary weekend getaway. Very nice stay. Staff was great and polite. Would definitely stay here again.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RS, Gestion de l’hôtel
Thank you for choosing us for your anniversary weekend getaway and for sharing such a wonderful review! We are delighted to hear that you had a very nice stay and that our staff made a great impression with their politeness and excellent service.Your perfect 10/10 rating means a lot to us, and we are thrilled to know that you would definitely stay with us again. We look forward to welcoming you back for another memorable experience!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I like it
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RS, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that you enjoyed your stay with us. Your 4/5 rating is appreciated, and we hope to make your next visit even better.If there’s anything specific you think we could improve, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I really enjoyed my stay here! I was in town for a fevers game, and I can say all the staff was super friendly. It was a good location for everything!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RS, Gestion de l’hôtel
Thank you for your fantastic review! We’re delighted to hear that you enjoyed your stay and found our location convenient for the Fever’s game. It’s wonderful to know that our staff’s friendliness made a positive impact on your visit.Your 5/5 rating means a lot to us, and we look forward to welcoming you back for another great stay!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RS, Gestion de l’hôtel
Thank you for your perfect 5/5 rating! We’re thrilled to know you had a great experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RS, Gestion de l’hôtel
Thank you for your feedback and for taking the time to rate your stay with us. We appreciate your 3/5 rating and would love to know more about how we can improve your experience.If you have any specific suggestions or comments, please feel free to share them with us. We hope to have the opportunity to welcome you back and provide an even better stay in the future
par un voyageur
Great for a quick nights sleep.
Publié le 8 sept. 2024 sur HotelsQuick trip to get off the road and get some sleep. Night person started at me while at the double doors for some time before letting me in to check in. Guess I must look like a vagrant? Room was perfect for what I needed.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RS, Gestion de l’hôtel
Thank you for sharing your experience with us. I’m glad to hear that your room met your needs and provided a comfortable place to rest during your trip.I apologize for the inconvenience you experienced at check-in. Your feedback is important, and we will address this with our night staff to ensure a more welcoming experience for all our guests.We appreciate your 8/10 rating and hope to have the opportunity to provide you with an even better stay in the future.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
mariott is always great
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RS, Gestion de l’hôtel
Thank you for your wonderful review! We’re thrilled to hear that you consistently have great experiences with Marriott. Your 5/5 rating is greatly appreciated, and it motivates us to continue delivering exceptional service.We look forward to welcoming you back for another fantastic stay!
