Ratings based on 891 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Noblesville
Posted Apr. 17, 2024
Fabulous service! Staying 4 nights in the train car was a lot of fun.
Comment from Hotel Management
Apr. 17, 2024 by Charmaine, Hotel Management
Karen, we're happy you enjoyed your stay!
by A traveller
Great place
Posted Mar. 31, 2024 on HotelsI brought my grandson on a trip and we both loved the ambiance of the hotel! It was very clean and comfortable. Would definitely stay here again! Front desk personnel were very friendly and helpful!
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
Michelle, we're glad to see you and your grandson enjoyed your stay! We are indeed looking forward to your next visit here at Crowne Plaza INDIANAPOLIS-DWTN-UNION STN.
by A traveller
Posted Mar. 30, 2024 on Expedia
The beds were squeaky. Staff was not very responsive. Area under construction. Location was great. Parking expensive $50 for valet which is expensive for the location. Room was clean and location is unique as it was old railway station.
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
Sofia, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. Again, we apologize for this experience and if you would like to discuss this further, please reach out to a member of our team.
by A traveller
Posted Mar. 30, 2024 on Expedia
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
Megan, thank you for rating the hotel! Please do not hesitate to reach out and provide any additional feedback on what we could have done better to exceed your expectations.
by A traveller
Posted Mar. 30, 2024 on Expedia
Main thing I like was their workers, the front desk ladies was so attentive and happy. Thank you
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
Thank you for your great review. Here at Crowne Plaza INDIANAPOLIS-DWTN-UNION STN, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We made sure to share this feedback with our Front desk team to give them the recognition that they deserve. We appreciate having you as our guest, and we hope you'll visit us again soon.
by A traveller
Posted Mar. 30, 2024 on Expedia
Lady was nice but, ceiling paint coming off and cracking. Very cold in the room even with the heat on. Very thin walls. Bed always making noise when you move like it’s going to break. Very small room for how much you spend.
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out to any of our team member, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.
by A traveller
Posted Mar. 29, 2024 on Expedia
Construction across the street so my vehicle was filthy when we left
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
Matthew, thank you for rating the hotel! It was our pleasure to have you as a guest. And please accept our sincerest apologies for your vehicle.
by A traveller
Posted Mar. 29, 2024 on Hotels
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
Richard, thank you for rating the hotel! Please do not hesitate to reach out and provide any additional feedback on what we could have done better to exceed your expectations.
by A traveller
Posted Mar. 29, 2024 on Hotels
Comment from Hotel Management
Apr. 2, 2024 by Charmaine, Hotel Management
Kasey, it was our pleasure to have you as a guest. If you would like to share with our team what we could have done to exceed your expectations and ensure you had a great experience, please don't hesitate to reach out. We value your feedback and your time to leave us a review. Thank you!
by A traveller
Posted Mar. 28, 2024 on Expedia
Pretty cool that they have actual trains inside the station
Comment from Hotel Management
Mar. 28, 2024 by Charmaine, Hotel Management
Rodney, we're glad to see you enjoyed your stay!
