Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 nov. 2021 sur Hotels
par un voyageur de KOKOMO
Publié le 2 janv. 2025
Commentaires de Gestion de l’hôtel
3 janv. 2025 par Charmaine, Gestion de l’hôtel
Curtis, thank you for your perfect rating! We’re delighted you enjoyed your stay. Our ongoing renovations aim to modernize our facilities while preserving the historic charm of our unique train car rooms. We appreciate your support during this exciting transformation and can’t wait to welcome you back to experience the updates!
par un voyageur
Publié le 14 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Charmaine, Gestion de l’hôtel
Tami, thank you for your perfect rating! We’re so glad to hear you enjoyed your stay with us. As part of our dedication to providing an exceptional experience, we’re excited to announce that our renovations will be finished by January 2025. We look forward to welcoming you back soon for an even better experience!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Charmaine, Gestion de l’hôtel
Elisha, thank you so much for your perfect rating! We’re thrilled that you had a great experience with us. If you have any specific feedback or details about what made your stay exceptional, we’d love to hear it so we can continue to provide the best service possible. We’re also excited to share that we are currently undergoing facility enhancements to further improve guest comfort and the overall guest experience. These enhancements are expected to be completed by January 2025, and we hope you'll return to enjoy the improvements! Thank you again for your time, and we look forward to welcoming you back!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Would never stay there again. Just an awful experience
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Charmaine, Gestion de l’hôtel
Eric, thank you for your feedback, and we sincerely apologize that your stay did not meet expectations. We strive to create a positive and comfortable environment for all our guests, and it's disappointing to hear that we fell short during your visit. We value your feedback and will use it to improve as we move forward. If there's anything we can do to make this right or if you wish to share additional details, please feel free to reach out. We hope you would consider giving us another opportunity in the future.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Charmaine, Gestion de l’hôtel
Ricky, thank you for your perfect rating! We're pleased to let you know that we are completing some facility enhancements, set to be finished by January 2025. We look forward to welcoming you back for an even better experience!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Charmaine, Gestion de l’hôtel
Lisa Marie, thank you for your 4-star review! We’re thrilled to hear that you had an excellent stay with us. We are continuously working to enhance our property and are excited to share that our ongoing facility enhancements, aimed at improving the overall guest experience, will be completed by January 2025. We look forward to welcoming you back to enjoy the new upgrades!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The hotel itself was beautiful and fun (with the train cars right there in the hotel) but the absolute best thing about this hotel is the staff. They were efficient and kind- that perfect blend of professional and friendly.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Charmaine, Gestion de l’hôtel
Patricia, thank you for your wonderful review! We’re delighted to hear that you enjoyed the unique charm of our hotel, especially the train car experience. It’s also fantastic to know that our team made such a positive impression with their blend of professionalism and friendliness. We take great pride in our staff and will be sure to share your kind words with them. We are also excited to share that our ongoing facility enhancements, aimed at further improving the guest experience, will be completed by January 2025. We look forward to welcoming you back to enjoy both the updates and our exceptional service!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Charmaine, Gestion de l’hôtel
Timothy, thank you for your 4-star review! We’re glad to hear you enjoyed your stay with us. We are committed to providing the best possible experience for our guests and are excited to let you know that our facility enhancements, designed to elevate your overall experience, will be completed by January 2025. We hope to welcome you back soon to experience the improvements firsthand!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
There is construction going around the whole property, very dusty and it’s right on the train station so while you are sleeping, it gets interesting
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Charmaine, Gestion de l’hôtel
Michael, thank you for sharing your feedback with us. We’re glad you chose to stay at our hotel, but I regret to hear that your experience was impacted by the nearby construction and the sounds from the train station. While we are located in a historic train station, which is part of the unique charm of our property, we understand that the noise can occasionally affect the quality of rest for some of our guests.We’re also in the process of facility enhancements to improve the overall guest experience, and while these efforts are meant to elevate our property, we recognize they can cause temporary disruptions. We are working closely with the teams to minimize any inconvenience to our guests and ensure a more comfortable environment. We appreciate your patience and understanding during this time, and we hope to have the chance to welcome you back once the enhancements are complete, offering you a much-improved stay.
