Note fondée sur 309 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Room didnt have the proper bed linen or towels. The staff member was made aware and brung me a pile of linen and towels. Tv remote didnt work. When i made staff aware she told me she would let maintenence know in the morning.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Demarion, Thank you for sharing your experience with us. We are sorry to hear that your room wasn't fully prepared upon arrival and for the inconvenience with the TV remote. While it’s unfortunate that these issues impacted your stay, we appreciate your patience and understanding. Our team is committed to providing a more seamless experience, and your feedback will help us address these matters. We are continually working to improve our service and would love the opportunity to welcome you back in the future for a much better experience. Sincerely,Hotel Management
par un voyageur de Greenwood
Publié le 6 sept. 2024 sur Expedia
Room was nasty and I killed two cockroaches upon arrival at 1 in the morning due to flight delay. Took 30 min to get someone to check me in. When I sat on the end of the bed I fell through it as springs were broken. The next evening I got around to using the toilet and mold was growing everywhere on the sets and in the bowl . I reported both issues on Tuesday at 2 pm and was told it would be dealt with. Was not done until my last day there. I had to walk down 4 flights of stairs as the elevator was not working . I reported that and they said people are holding them. I waited 15 minutes before I walked down.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeri,Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay, particularly regarding the room’s condition and the maintenance issues you described. We understand how frustrating these experiences were and regret the delay in addressing your concerns. Your comments are valuable to us, and we have shared them with our housekeeping team to ensure the suites are thoroughly inspected before allocating to future guests. We also apologize for the elevator delay and any inconvenience it caused. We are actively working to ensure such disruptions are minimized in the future. We appreciate your patience and hope to provide you with a much better experience should you choose to stay with us again.Sincerely,Hotel Management
par un voyageur
More of a room to rent type place not for family
Publié le 23 août 2024 sur HotelsIt smelled like dog urine when you walked in the front entrance; the TV didn't work in our room, and the staff changed us to a different room. There were not enough towels to accommodate three people on the room. A lot of people who lived on-site stood outside at night, making it uncomfortable to get out of your car.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Shawnette, Thank you for your feedback. We apologize for the issues you encountered, including the unpleasant smell, TV malfunction, and lack of towels. We are addressing these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly. Additionally, we will review our policies to ensure that our guests' comfort and safety are prioritized. We appreciate your feedback and hope to provide a more satisfactory experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 22 août 2024 sur Expedia
Stall was nice and helpful
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Alberta,Thank you for your kind words about our staff! We’re glad to hear you found the stall helpful. Your comfort is important to us, and we’re always looking for ways to enhance your experience. If there’s anything specific we can do to improve your stay in the future, please let us know. We’re here to make your visits even better. Looking forward to welcoming you back soon!Sincerely, Hotel Management
par un voyageur
Publié le 20 août 2024 sur Expedia
I never write any negative reviews about any hotel. However, this is the worse hotel that I never booked. Staff not professional. ( very task not friendly). No towels. Bath tub clogged. Sink drain very slowly. Can’t talk to staff before 10:00am. I never experienced any Extended Stay in my life. I will NEVER stay an Extended Stay again. I have all the pictures if you need them.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Fang Mei,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur de BOSWELL
Publié le 2 août 2024
I booked a room and paid in full up front. When we went to check in we waited 5 minutes for the attendant to come and help us just for her to say we have no more rooms. Seriously how can you reserve a room and get there and you have no more rooms!!!!
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Management , Gestion de l’hôtel
Dear PAM, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during check-in. This is not the level of service we aim to provide, and we understand your frustration. We are investigating how this overbooking occurred to prevent it from happening in the future. We appreciate your patience and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 26 juill. 2024 sur Hotels
No one was patrolling the hallways and the quiet time was not observed. We were up till 3:30 in the morning. People were running up and down the hallways all night.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tim, Thank you for sharing your experience with us. We sincerely apologize for the noise disturbances you encountered. We are committed to providing a comfortable and peaceful environment for all our guests, and we will address your feedback to improve our quiet hours monitoring. Please be assured that we have trained staff to ensure safety and security. We regret any inconvenience and will work to enhance our efforts to ensure a more restful stay. Your feedback is important to us, and we appreciate your understanding. We look forward to the opportunity to provide a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 25 juill. 2024 sur Expedia
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The TV in the room did not have cable. The toilet had dirsty stains, unsanitary. The beds do not come with enough pillows or blankets. Front desk was no help at all after 10pm
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Fabiola,Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you experienced during your stay. This is not the standard we aim for, and I’ll be sure to address these concerns with our team to ensure improvements are made. Additionally, I apologize for the lack of assistance from our front desk staff; we will reinforce our service standards to provide better support at all hours. Your comfort and satisfaction are important to us, and I hope we can have another opportunity to offer you a more pleasant experience in the future.Sincerely,Hotel Management
