Note fondée sur 385 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2019 sur Expedia
Simple et rapide. Mais jai limpression d'avoir dormi dans dortoir poir étudiants.
Commentaires de Gestion de l’hôtel
27 sept. 2019 par Nationwide Hotel Management Company, LLC , Gestion de l’hôtel
Merci pour votre avis. Nous espérons que vous avez apprécié votre séjour chez nous. Nous sommes une chaîne hôtelière unique - spécialisée dans les séjours prolongés - et avons de nombreux clients heureux qui apprécient notre hébergement, en particulier. notre philosophie «Simple», qui inclut la possibilité de choisir uniquement les équipements qu’ils souhaitent et dont ils ont besoin au lieu de payer pour des services qu’ils ne souhaitent pas ou n’utilisent pas. Nous serions ravis de vous accueillir si vous avez déjà des besoins prolongés ou si vous souhaitez simplement un séjour simple, basique et abordable à l'avenir.
Thank you for your feedback. We hope you've enjoyed your stay with us. We are a unique hotel chain --- specializing in extended stays --- and have many happy guests who enjoy our accommodations, esp. our 'Simple' philosophy, which includes the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
par un voyageur
Publié le 11 août 2024 sur Hotels
par un voyageur
Publié le 4 août 2024 sur Expedia
Definitely not designed to be extended stay.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Dennis,Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
Publié le 3 août 2024 sur Hotels
my reservation was canceled last minute
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Juan,We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed about the cancellation of your reservation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Publié le 27 juill. 2024 sur Expedia
par un voyageur
Publié le 25 juill. 2024
This place was absolutely filthy! Hair in shower,nasty stuff in dresser drawers walls were nasty. The bed was something out of a dorm and the frame was not only dirty but broke. We walked in checked everything out with pictures walked out. Went to eat to try to talk ourselves into staying couldnt do it. The front desk guy was super and did give us a full refund.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tina, Thank you for your feedback. We are glad the front desk staff was helpful and provided a refund. We take cleanliness seriously and are disappointed to learn of your experience. Your comments are being reviewed to enhance our cleaning procedures and address any issues. We appreciate your understanding and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Overall not a bad experience but will say that at least to the room I was staying in at the time could use a little touching up, the bed frame was kind of dirty, some of the blinds were broken and they wouldn't roll down all the way, some of the walls were dirty, the paint was chipping off as well, whole outside of the fridge was rusted out and the drawers and cabinets could be repainted or replaced on the insides of them as well. Also its says "no smoking" in the facility but the entire time during my stay, it smelled like someone had been smoking in there (I found a couple cigarette buds in my room). So all and it wasn't a bad experience but certainly not the best because at least my bed was clean and so was the shower.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Davon, Thank you for taking the time to share your feedback. We're glad to hear that you found the bed and shower clean, but we’re sorry to learn about the issues with your room. Your comments about the cleanliness and maintenance of the room, as well as the smell of smoke, are concerning. Please know that we take these matters seriously and will address them promptly. We appreciate your input as it helps us improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Thank you for choosing us.Sincerely, Hotel Management
par un voyageur
Publié le 20 juill. 2024 sur Hotels
