Note fondée sur 234 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Hotels
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 3 août 2024 sur Expedia
Was better than most reviews.
par un voyageur de Cary
Publié le 1 août 2024 sur Expedia
Nice location
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Amer,Thank you for being our guest and for posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will enjoy recognizing them for their outstanding work!Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management
par un voyageur
Publié le 12 juin 2024 sur Hotels
Night manager was rude when my key wouldnt work she said i woke her up! Very disappointing.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Hotel management, Gestion de l’hôtel
Dear Renee, We apologize for the experience you had with our night manager. Providing attentive and respectful service is paramount to us, and we regret any inconvenience caused by the interaction. Your feedback is valuable, and we will share this issue internally to ensure it does not happen again. Please accept our sincere apologies for falling short of your expectations. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 11 juin 2024 sur Expedia
Staff not available most times of the day, bed not very sturdy, no blow dryer or iron in room
Commentaires de Gestion de l’hôtel
13 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Larry, Thank you for staying at our hotel and sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the problems. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies for not communicating this to you during check-in. We appreciate you so much for staying with us, and we look forward to your next visit. Sincerely,Hotel Management
par un voyageur
Publié le 3 juin 2024 sur Expedia
par un voyageur
Never staying here again
Publié le 1 juin 2024 sur HotelsWhen I first came in the worker was nice when greeting me. I did a quick walkthrough of the room then we had to leave for a graduation. We came in late and that’s when I noticed the floor sticky, dirty floor with dust, everything outdated and it just felt uncomfortable. Also the sheets was cleaned but had lots of stains on them. I went downstairs to call for room service but no one answered the after hours phone. Next day we got up early so we can get out the room and we started getting dressed and needed more towels. They stated we would be charged $1.50 per towel which is crazy for towels that has been used and washed and has stains on them. We left and got dressed at a family member’s house. When we came back my daughter said she seen a bug and killed it but didn’t know what kind of bug. 10 minutes later we see a huge cockroach crawling up wall. I had enough at this point. I talked to lady downstairs and she said she will move us rooms and to come back in an hour. I come back and move everything in new room. It was our last night and I couldn’t wait to check out let’s not mention the smell in hallways & elevator of a stinking dog and dog poop the entire stay. The next morning I talked to manager and all he could say was they have measures in place with a rodent company to prevent roaches and that he’s sorry. No credit for everything that I been through NOTHING! I will never book here again.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tanesha, Thank you for your feedback. We are sorry to hear about the issues you encountered during your stay, including the cleanliness concerns and the bug issue. This is not the standard we strive for, and we apologize for any inconvenience caused. Your comments will be reviewed to ensure improvements are made. We appreciate your feedback and are committed to enhancing our guest experience. We hope you might consider staying with us again in the future. Sincerely,Hotel Management
par un voyageur
Publié le 19 mai 2024 sur Expedia
The place was ok. No bugs but definitely not cleaned or sanitized. The bathroom smelled like urine and the bathtub looked like it was not scrubbed in 5 years. There were a couple times I wanted to go to my car but some crack head was falling asleep standing in the front entrance way. The check in staff was a bit attitudey but I think it was just the way she was. I was cracking jokes w her at her implies to lighten the mood. Definitely need to be there before 10 pm to check in !
Commentaires de Gestion de l’hôtel
21 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Vanesaa, Please accept our apologies for the inconvenience and disappointment you experienced with us. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in the areas you outlined. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,Hotel Management
par un voyageur
Publié le 14 mai 2024 sur Expedia
