Ratings based on 924 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 29, 2024 on Expedia
Comment from Hotel Management
Sep. 14, 2024 by Tameeka, Hotel Management
Thanks Michael
by A traveller
Posted Jun. 27, 2024 on Hotels
by A traveller
Posted Jun. 25, 2024 on Hotels
After check in, we tried to use fhe bathroom where we found that "dirty towel" was given to us. When we asked for a replacement from the front office, we were told that the hotel would not provide a spare of any clean towel. This a horrible experience staying in a hotel that provides you with a dirty towel. We checked out in the next day although our reservation was for three night. We only expect that we will get a refund for the remaining two nights that has not used.
Comment from Hotel Management
Jun. 28, 2024 by Hotel Management , Hotel Management
Dear Guest, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management
by A traveller
Posted Jun. 23, 2024 on Hotels
by A traveller
Posted Jun. 23, 2024 on Expedia
by A traveller
It’s not clean
Posted Jun. 16, 2024 on HotelsRoom was gross. Switched our original room because the door was left open & the room was left dirty (no clean towels or toilet paper) went to a different room and it was super dirty. We tolerated it but will never be staying here again. It was gross.
Comment from Hotel Management
Jun. 18, 2024 by Hotel Management, Hotel Management
Dear Brooke, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our suite, which is of utmost importance to us. Please know our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely, Hotel Management
by A traveller
Posted Jun. 16, 2024 on Expedia
I like the friendly atmosphere
Comment from Hotel Management
Jun. 16, 2024 by Hotel Management, Hotel Management
Dear Samuel, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. Thank you for spotlighting our friendly ambiance and all the comfort and amenities we provide our valued guests. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Extended Stay America.Sincerely,Hotel Management
by A traveller
Posted Jun. 16, 2024 on Expedia
We got in the room and the window was broken, glass in the room, no sheets and extremely dirty. We asked for a full refund and left.
Comment from Hotel Management
Jun. 18, 2024 by Hotel Management, Hotel Management
Dear Jeremy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel and suites, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We are very sorry for any inconvenience you encountered during your visit; we truly value your patronage and would be honored if you would consider giving us another opportunity to host you. We are committed to making your next stay a memorable one.Sincerely, Hotel Management
by A traveller
Posted Jun. 12, 2024 on Expedia
Manager Shermichael is an excellent employee very helpful and friendly she is an asset to your hotel nice smile great attitude thanks
by A traveller
Posted Jun. 11, 2024 on Expedia
The whole place was smelly and just didn't feel clean. The "breakfast" was coffee with no available cups, and some granola bars". The cost was cheap and so was the experience.
Comment from Hotel Management
Jun. 13, 2024 by Hotel Management, Hotel Management
Dear Allison, Thank you for being so specific in evaluating our hotel. Our utmost priority is ensuring every guest has an exceptional visit. We understand that any discomfort can significantly impact your overall stay, and we take your feedback about the smell in your room very seriously. Our team is unwavering in our commitment to maintaining a clean and comfortable environment for all our guests. We also apologize for any inconvenience with our in-suite amenities, which are available at the front desk upon request. Our team is always ready to deliver these items to you. We hope you will give us a second chance to provide the type of experience you should always expect from our hotel. Sincerely,Hotel Management
