Ratings based on 564 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 24, 2024
Comment from Hotel Management
Nov. 25, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A traveller
Posted Aug. 22, 2024 on Expedia
Easy stay.
Comment from Hotel Management
Aug. 23, 2024 by General Manager, Hotel Management
Dear Brandon,We are delighted that you decided to stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A traveller
Hotel needs update!!
Posted Aug. 21, 2024 on HotelsFrom desk was awsome Great customer service. Rooms were dirty ,towels had a smell to them . Breakfast was awful .......
Comment from Hotel Management
Aug. 21, 2024 by General Manager, Hotel Management
Dear Saturnina,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A traveller
Posted Aug. 20, 2024 on Expedia
Clean rooms, comfy beds. I'll be back when I'm in the area
Comment from Hotel Management
Aug. 21, 2024 by General Manager, Hotel Management
Dear Savannah,It was great to have you staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A traveller
Posted Aug. 19, 2024 on Hotels
The rooms were super clean however after First night went to the front desk on the second day to ask why my room was not clean from previous. I was told they only clean rooms every three days that was a little alarming.
Comment from Hotel Management
Aug. 20, 2024 by General Manager, Hotel Management
Dear Lavetrice,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A traveller
Posted Aug. 14, 2024 on Expedia
Room smelled like smoke
Comment from Hotel Management
Aug. 15, 2024 by M, Hotel Management
Thank you for your feedback.
by A traveller
Room was not the cleanest. Staff was nice.
Posted Aug. 12, 2024 on HotelsRoom had an odor to it when we walked in. Asked front desk if they had any air freshener but it didn’t really help.
Bed covers had light stains that looked like they weren’t washed fully out yet.
New towels were slightly damp as if they weren’t fully dried in the laundry.
Storage drawer had food crumbs (like Fritos)
Walls are utility grey and cool white LED lights make it feel more like a cinder block room than a hotel.
Beds were OK at best.
Could barely see out the dirty window into the view of the parking lot.
I’d say it’s ok for a one night airport layover but that’s about it. Staff was friendly though.
Comment from Hotel Management
Aug. 13, 2024 by General Manager, Hotel Management
Dear James,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A traveller
Posted Aug. 11, 2024 on Hotels
Overall the stay was okay but It was difficult to get extra or additional towels. I asked to have my room cleaned on multiple occasions and when I returned to the room the room was not cleaned. Staff was friendly.
Comment from Hotel Management
Aug. 12, 2024 by General Manager, Hotel Management
Dear Carlyn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A traveller
Posted Aug. 11, 2024 on Expedia
No basics in the room. i.e no iron
Carpet clearly not vacuumed regularly. Pillows smelled like old cigarette smoke. Not attendant regularly seen.
Elevator super old and slow, I wonder every time if it would stop. I could hear everyone’s conversations in their rooms.
Comment from Hotel Management
Aug. 12, 2024 by General Manager, Hotel Management
Dear Judith,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Manager, Hotel Management
Dear Guest,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.
