Note fondée sur 305 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Robin, We're sorry to hear about your experience. Please reach out to us directly so we can address any concerns you may have. We value your input and hope to make improvements based on your feedback.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The whole building smelled like marijuana. The carpets were dirty to the point that my feet got dirty walking on them. The refrigerator in my room did not work. The Continental breakfast was bad ( yogurt out of date, waffles gummy, no hot water for the instant oatmeal or tea bags). No lotion provided for use. Only one ice machine. Not much to offer in “after hours” food choices. No stopper in tub for a bath.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Lisa, We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will address these concerns with our team for improvement. Our aim is to provide a comfortable and enjoyable stay for our guests, and we appreciate you bringing these issues to our attention.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
My room smells like swimming pool
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Amimour,We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our service, and we will address the issue to ensure a pleasant stay for future guests. Hope to welcome you back for a better experience next time.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Erika,We're delighted to hear you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
People doing drugs in the parking lot. Staff was trying to get an extra hundred dollars Out of me and cash. Refrigerator did not work. Furniture was all marked up. Elevator smelled like poop. We'll never go back ever again.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Robert, We're sorry to hear about your experience, and we take all feedback seriously. Please be assured that we have shared your comments with the relevant departments for their review. If you have any further concerns, please don't hesitate to contact us directly.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Andrea,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.
par un voyageur
Good, basic hotel.
Publié le 2 sept. 2024 sur HotelsThe people who work here are great. They were accommodating of our super late arrival. We did have a bit of excitement as the fire alarm went off and fire trucks arrived but that was also handled well. The beds were comfy. It's a basic hotel but has everything you need. For the price point, we'd come back.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sheila,We are glad to hear that you found our staff accommodating and enjoyed our comfortable beds during your stay. Your safety is our top priority, and we ensure that all situations, including fire alarms, are handled effectively. It's fantastic to know that you found our hotel to have everything you needed and that you are considering a return visit based on value.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
The room was like a baked oven as soon as entering, A/c didn’t cool the room even after few hours of turning on and it’s so damn hot throughout the night, couldn’t sleep even for a bit. Your checkout message will be ready by 7am in the morning asking you what time you will check out, I don’t understand when the check out time is on or before 11am, why do I have to let them know at 7am about what time I will check out? Breakfast is terrible with watery waffle mix which puffs up with air while it gets cooked and nothing else to eat. I should have stayed in the car at least 2-3hours of better rest I should have got than booking this hotel and wasting the money.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We regret to hear about your experience and apologize for the inconvenience. We will notify the appropriate team members for further review on your concerns. Please feel free to reach out to management for further assistance regarding your stay.
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Caleb,We are delighted to hear that you had a positive experience during your stay with us. Please feel free to reach out to us if you have any further comments or suggestions. We look forward to welcoming you back soon!
par un voyageur
Publié le 20 août 2024 sur Expedia
The rooms and property was very clean. Great breakfast bar in the mornings. Our toilet wouldn’t flush without lifting the back off and jiggling the insides. Our sink wouldn’t drain. Called the front desk but nobody ever showed up to fix it.
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello penny, Thank you for sharing your feedback with us. We are pleased to hear you enjoyed our clean rooms and breakfast offerings. We apologize for any inconvenience caused by the maintenance issues you experienced during your stay. Your comments have been noted, and we encourage you to reach out to management directly to address any outstanding concerns.
